Customer Service Real Estate

Russel A. Villaceran

Block * Lot * Chestnut Street Greenwoods Executive Village Taytay, Rizal Philippines

+632-***-**** +63-917-***-**** ad72da@r.postjobfree.com SALES LEADER MARKETING PROGRAM DEVELOPER

BPO SET-UP, OPERATIONS and MANAGEMENT EXPERT

Career Objective:

To manage an operations utilizing my competencies and skills in sales, marketing plan development and execution, process development and improvement, customer service, people training and development.

PROFESSIONAL EXPERIENCE

Megaworld International. May 2017 to Aug. 2019

Megaworld has been in the real estate industries for 30 years and pioneering in developing cities within the metro. We specialize in creating townships like Eastwood City, Mckinley Hill, New Port City, Uptown Bonifacio and our latest Arcovia City.

Senior Country Manager

Generated sales based on the goals set by the Vice-President. Submitted monthly, quarterly and annual sales reports which disclose the number of units sold per project.

Key Accomplishment:

• Managed and dealt directly with international sales partners and brokerage firms.

• Represented the company to international marketing events. Sponsored events to Filipino communities abroad like Filipino Fiesta Tokyo Japan, Pinoy Fiesta Sydney Australia, Qatar International Realty forum, Dubai Investment week and Chicago Illinois Brokers Association Annual Forum.

• Coordinated with brokerage firms and marketing partners on new projects and promotion.

• Conceptualized brokers and marketing partners incentive and marketing support in order to achieve quarterly sales target.

• Retained brokers and marketing partners with continuing sales production.

Russel A. Villaceran Page 2 of 4 ad72da@r.postjobfree.com Century City Development Corp. December 2013 to May 2017 Century Properties Inc. has been in the industry for 30 years, first as property management handling Asian Development Bank of the Philippines and BDO properties.

Project Director for International Sales

Determined annual and gross profit plans by analyzing results, trends and implementing marketing strategies accordingly. Established sales objectives by forecasting and developing annual sales quotas for region territories. Implemented national sales program by developing field sales action. Maintained national sales team by recruiting, selecting, orienting and training employees. Key accomplishments:

• Expanded market network by launching multiple sites to market the property internationally Develop an innovative marketing strategy to have a coordinated participation in location promotions and improved visibility.

• Achieved highest sales in history of Century Properties for 2 quarters upon entering the company and was awarded top 1 sales Director for 2016.

• Was Also awarded most efficient in cost versus sales production.

• Accredited with international broker from Japan, Singapore, United Sates, Australia, Taiwan, China, Korea, Malaysia, United Arab Emirates, Macau, Hong Kong and Qatar.

Russel A. Villaceran Page 3 of 4 ad72da@r.postjobfree.com FMN INDUSTRIAL CORPORATION April 2011 to November 2013 FMN Industrial Corporation was founded in 2005 as a dealer of quality brand motorcycles, spare parts, accessories and apparels such as Honda, Yamaha, Kawasaki and Suzuki.

Assistant Vice President for Sales and Marketing

Responsibilities include developing and executing marketing plans and sales plans and forecasts. With 107 Branch Managers as direct reports, also in-charge of directing staffing, training and performance evaluations to develop and control sales and marketing programs.

Key accomplishments:

• Expanded market network by launching multiple motorcycle brand models to different municipalities and opening additional branches covering Quezon province to Tuguegarao Isabela.

• Developed an innovative marketing strategy to have a coordinated participation in town fiestas for promotions and improved visibility.

• Achieved highest sales in history of FMN Industrial Corporation, exceeding dealers’ sales requirements, culminating to an international incentive trip for all branch managers

SM DEVELOPMENT CORPORATION April 2009 to Jan 2011 SMDC is one of the fastest growing real estate companies in the Philippines that are engaged in condominium development, currently having 21 high-rise and mid- rise condominiums in its portfolio.

International Sales Manager

Responsibilities include marketing and selling portfolio of condominiums to international buyers and investors.

Key accomplishment:

• Met local sales quota within a month and was the first within the team to be deployed internationally and also achieved quota.

Continued…

Russel A. Villaceran Page 4 of 4 ad72da@r.postjobfree.com JOHNSON & JOHNSON THAILAND June 2007 to February 2009 Johnson & Johnson Thailand is a fast moving consumer goods company which manufactures products and markets them under the brands Johnson’s, Modess, Carefree, Listerine, Clean & Clear, Neutrogena and Tylenol. Consumer Complaints Handling Manager

Responsibilities include management of a third party call center, Mondial, ensuring compliance to J&J and Health Authority standards, meeting metrics and audit/assessment expectations.

Key accomplishments:

• Streamlined complaints handling and adverse event reporting processes, revised procedures and conducted training of call center supervisor, agents and back-ups. Achieved 100% on-time closure of complaints.

• Prepared Mondial in J&J Pharmacovigillance Audit in 2011, achieving zero critical gaps in processes, documentations and operations. EDUCATION

Bachelor of Science in Business Administration Major in Management (2006) Adamson University, Manila City

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