Customer Service General Manager

Timothy Michael

***** ******** ****

Bonita Springs

PERSONAL

STATEMENT

I possess a wide range of skills, which have been developed through the work experience listed below. These include but are not limited to, Hotel Management, sales, retail/wholesale store management, store design and merchandising layout, including plan-o-gram creation and implementation, employee management and training as well as customer

service.

I am also computer proficient, detail oriented, dependable, well organized and have demonstrated the ability to work successfully with a wide range of personalities.

18+ years of Management/Supervisory experience in the areas of hotel management, retail/wholesale sales and marketing, customer service and various areas of the hospitality industry.

EXPERIENCE CORAL BAY RESORT

General Manager

2011 - 2014

Responsible for day to day operations of this 17 unit resort in the Keys. Duties include reservations, check in/out, customer service, front desk, advertising and marketing, manage a staff of 6 as well as P&l, sales reports, deposits etc. Under my direction took the hotel from a ranking of 13 to #1 on Tripadvisor.

HOLIDAY ISLES RESORT

General Manager

2007 -2011

Same duties as listed above. Took the hotel from 18 to #3 on Tripdadvisor. Hotel located in

Madeira Beach, FL

Bay Stage Lighting Rental Sales Manager

2005 - 2007

Responsible for sales and rentals for this busy entertainment, stage and lighting company located in Tampa Fl.. Product selection, inventory control, customer service booking etc.

North Dale Mabry Self Storage

2004 - 2006

Assistant Manager, responsible for counter operations, process unit move in/out, payments, collections and customer service. Located in Tampa, FL.

Hertz Local Edition

2002 = 2005

Branch Manager responsible for 3 major Southwest Fl resorts. Oversee sales, marketing, car rental/return etc.

Frequency Music

1998 - 2001

Responsible for sales, marketing, merchandising, inventory, customer service, computer entry/maintenance, and developing vendor relationships. Bonita Springs, FL

Sound Trax Entertainment

Owned and operated entertainment company providing Audio/Visual and entertainment services including private, functions, hotels, clubs, weddings etc. Provided services & performed in every major resort/venues in Southwest Florida. Located in Naples, FL.

House of High Fidelity

1993 - 1998

Store Manager responsible for sales, customer service product and vendor development, employee hire/fire and product training.

Zellerbach, A Mead Co

1986- 1992

Marketing Manager for paper & printing supply stores. Responsible for 36 stores nationwide, opened 18 stores under my direction. Site selection, store design and layout. Computer maintenance, merchandising hire/fire staff, maintaining vendor relationships, product selection, national advertising and promotion. Corporate headquarters Dayton, OH.

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