Customer Service Sales Representative

Albert Walls

Graphic Designer, Customer Service & Sales Representative

Cutler, OH 45724

Caring, supportive and very sensitive to the well-being of humankind and surroundings, looking to find a lifetime career. Dedicated and well versed in critical thinking, graphic design and customer service. Authorized to work in the US for any employer

Work History

Quality Assurance Technician

Stirling Ultracold - Athens, OH

October 2020 to April 2024

In charge of inspection and the returning of non-conforming material and communicating with vendors to start the process of RMA. Sales Manager/ Production Assistant/Shipping Assistant Milos Whole World Gourmet - Athens, OH

August 2019 to February 2020

Have knowledge of MS Office, Excel, Fishbowl

Sub for production when an employee is out

Assist with shipping when needed

Make sure products are in correct box and have correct label and best by date Make cold calls

Make out sales orders

Help customers with their questions

Keep an EXCEL sheet of customer cold calls

Log quality control problems

Perform customer service follow ups on calls and/or concerns Inside Sales Representative

Pack Manufacturing Company Inc - McMinnville, TN

June 2018 to June 2019

Customer service, marketing, help maintain company's website with updated photos and data, coordinate shipments, process quotes, invoices and payments using Quickbooks and Microsoft programs.

Bids Coordinator

Porter Roofing Contractor - Morrison, TN

October 2017 to June 2018

Marketing, customer service, coordinate and communicate with potential customers and estimators, prepare, submit bids and file forms with government and private agencies to comply with their requirements, data entry and CEO's calendar management. Customer Service Representative

Global Industrial Components (GIC) - Woodbury, TN

August 2016 to June 2017

Manage Files, Order Materials, Schedule Pickups, Receive and Make Calls, Meet with Customers, Send

Prints out for Quotes, Excel, Outlook, Word, Business Edge, Purchasing Manager/Sales/Designer/Printer

Signs First/Lakeway Publishers - Tullahoma, TN

July 2015 to March 2016

Marketing, general office management within my department, create designs according to customer's requirements using Adobe programs, in charge of running large industrial printers and cutters, create quotes and invoices, stock printing supplies, data entry, customer service.

Material Handler/Assembly

Nissan - Decherd, TN

May 2013 to August 2013

Maintain inventory by identifying, labeling, and placing materials and supplies in stock; recording location of inventory, prepare finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product, document product shipment by recording units shipped.

Injection Mold Operator

M-TEK, Inc - Manchester, TN

December 2003 to August 2012

Responsible for all aspects of the injection molding process, set-up and tear down, troubleshooting, equipment maintenance and work flow, had to be able to run several machines on the floor, break relief, forklift driver, inventory control and report to immediate supervisor.

Education

Associates in Graphic Design

Westwood College Annandale - Annandale, VA

March 2015

High School Diploma

Coffee County Central High School Manchester - Manchester, TN May 2002

Skills

• Windows (10+ years)

• Telesales (3 years)

• Customer Service (5 years)

• Mac OS X (6 years)

• Photoshop (4 years)

• Illustrator (3 years)

• Powerpoint (4 years)

• Word (4 years)

• Excel (3 years)

• Forklift Operator (1 year)

• Office Management (1 year)

• Organizational Skills (5 years)

• Sales (3 years)

• Shipping (3 years)

• Indesign (3 years)

• Marketing (2 years)

• Photography (3 years)

• Dreamweaver (1 year)

• Manufacturing (10+ years)

• Corel Painter (Less than 1 year)

• Quickbooks (1 year)

• Cold Calling • Selling

• Prospecting

• Telemarketing

• Data Entry

• Packing

• Administrative Experience

• Data Collection

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Office

• Word Processing

• Graphic Design

• Adobe Creative Suite

• Microsoft Excel

• Sales Experience

Certifications and Licenses

Driver's License

Assessments-Indeed

Customer Focus & Orientation — Proficient

July 2019

Responding to customer situations with

sensitivity. Full results: Proficient

Sales Skills: Influence & Negotiation — Highly Proficient July 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

December 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Work Style: Reliability — Proficient

January 2020

Tendency to be dependable and come to work

Full results: Proficient

Administrative Support — Familiar

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with

sensitivity Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

January 2020

Tendency to be well-organized, rule-abiding, and hard- working. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

July 2020

Tendency to be well-organized, rule-abiding, and hard- working Full results: Highly Proficient

Marketing — Familiar

July 2020

Understanding a target audience and how to best communicate with them Full results: Familiar

Outside Sales — Expert

July 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Expert

Customer Service — Proficient

July 2020

Identifying and resolving common customer issues

Full results: Proficient

Call Center Customer Service — Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Proficient

Inside Sales — Expert

July 2020

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. References Upon Request

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