Account Executive Technical Support

Objective

To find employment.

Work Experience

Collabera Basking Ridge, NJ

CUSTOMER ACCOUNT EXECUTIVE

**/**** - **/****

Worked on a project for the state of Massachusetts, called the Mass Health Connector. That is the marketplace for Massachusetts residents to apply for health and dental coverage. Assisted with the open enrollment period, which included enrolling new members and existing members with enrollment and billing issues. Duties included explaining the billing process, how to set up payments, explaining the health connector enrollment and membership process.

Comcast Cable Pittsburgh, PA

CUSTOMER ACCOUNT EXECUTIVE

07/2007 - 04/2023

My responsibilities included inbound customer billing inquiries in a call center setting recording accurate customer information applying credits and debits to accounts also assisted customer with technical support which included troubleshooting cable and internet equipment also upselling additional services like home phone and cell phone service.

ECHOSTAR Mckeesport, PA

TECHNICAL SUPPORT REP

04/2006 - 06/2007

DUTIES ARE TO TAKE INBOUND CALLS REGARDING SATELLITE TV SERVICE .SUCH AS TROUBLE SHOOTING AND ACTIVATING SATELLITE EQUIPMENT ALSO CREATING NEW ACCOUNTS ANSWERING BILLING INQUIRIES UPSELLING OF PRODUCTS SERVICES...

HIGHMARK BLUE CROSS BLUE SHIELD Pittsburgh, PA

CUSTOMER SERVICE REPRESENTATIVE

02/2001 - 07/2005

DUTIES WERE TO TAKE INBOUND INQUIRIES REGARDING MEDICAL BENEFITS FROM PATIENTS AS WELL AS HEALTH CARE PROFESSIONALS.THESE INQUIRES INCLUDE BENEFIT INFORMATION WHY MEDICAL CLAIMS PAID OR REJECTED ALSO I PROCCESSED MEDICAL INSURANCE CLAIM FORMS CONTACTED HEALTH CARE PROFFESIONALS FOR CUSTOMERS REGARDING TREAMENTS AND MEDICATIONS ETC...

Military Service

National Guard

HONORABLE DISCHARGE

03/1982 - 03/1988

My responsibilities included following orders via a chain of command I worked as a unit supply clerk providing parts and goods to my fellow soldiers.

Qualifications And Achievements

Additional Skills and Achievements

I HAVE BEEN TRAINED IN THE FOLLOWNG OFFICE APPLICATIONS ...WORD,EXCEL,ACCESS POWER POINT INTERNET...ALSO LOTUS NOTES AND MS OFFICE

References are available upon request

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