Front Desk Customer Service

NIYA PRICE

Altamonte Springs, FL 313-***-**** ad71v6@r.postjobfree.com

CAREER SUMMARY

Dedicated professional offering years of experience providing excellent customer service, administrative support, and operations management roles with the military. Adept at enforcing protocols and regulations, overseeing staff and training. Seeking to leverage communication skills, military experience, and passion for compassionate care to excel as a Healthcare Services Manager.

EXPERIENCE HIGHLIGHTS

Leveraged exceptional communication and customer service skills gained from 7+ years as an army veteran and waitress to deliver compassionate care and foster positive interactions with patients at the front desk.

Studied and applied Health Insurance Portability and Accountability Act (HIPAA) regulations in academic projects to ensure the confidentiality and security of patient information.

Scheduled appointments, intake, front desk assistance in a fast-paced military clinic environment, and Kessentails Esthetics managing patient flow and front desk processes.

Applied attention to detail honed from inspecting food products and implementing sanitation protocols to accurately manage patient medical records, schedules, files, and data.

Enforced food safety regulations and conducted vulnerability assessments in the military; can translate this diligence for compliance to healthcare laws, protocols and safety in a clinic setting.

Managed training, credential monitoring, personnel records, compliance tracking, and readiness for up to 50 employees in the army; ready to oversee staff development and credentialing.

Oversaw inventory control and accounting for a $600K medical equipment budget in the military; able to effectively manage clinic supplies and billing procedures.

PROFESSIONAL EXPERIENCE

United States Army Reserves January 2024 - Present

Information Technology Specialists 16 hours per month

Oversaw the operation and maintenance of local and wide area networks, ensuring optimal performance and uptime.

Provided troubleshooting and support for hardware and software issues, including user account management, system updates, and network connectivity.

Installed, configured, and maintained servers, operating systems, and application software, ensuring compliance with organizational policies.

United States Postal Services March 2024 - Present

Consumer PSE Sales Service Distribution Associate 40 hours per week

Processed an average of 500+ pieces of mail daily, ensuring accurate sorting, distribution, and dispatch in a fast-paced environment, maintaining 99.9% accuracy rate and improving delivery efficiency.

Identified and resolved discrepancies in mail distribution and routing, reducing potential delays and improving customer satisfaction with delivery services.

Delivered high-quality customer service, managing up to 100+ customer interactions daily with a 98% satisfaction rate, demonstrating strong communication skills and problem-solving abilities.

Collaborated with cross-functional teams to implement process improvements, which increased operational efficiency and reduced customer wait times.

Adhered to and enforced all postal regulations and safety protocols, contributing to a safe working environment and zero operational violations during tenure.

Kessentails Ethetics’ – Orlando, FL September 2023 – May 2024

Front Desk Receptionists 20 hours per week

Greeted clients warmly and provided exceptional customer service, ensuring a positive experience from arrival to departure

Scheduled and confirmed appointments using scheduling software, efficiently managing the clinic's calendar to optimize client flow.

Collected and updated client information, maintaining accurate and confidential records in compliance with HIPAA regulations.

Managed daily front desk operations, including answering phones, responding to emails, and addressing client inquiries in a timely and professional manner.

Department of Agriculture – Orlando, FL April 2022 – Mar 2023

Consumer Safety Inspector GS5 40 hours per week

Organized weekly meetings, scheduled tasks, and maintained files and logs to boost team alignment, ensure on-time completion of tasks, and facilitate efficient access to critical information for decision-making.

Leveraged IT skills to inventory and order office supplies, perform computer maintenance, and employ specialized software to optimize data management processes for government offices.

Enforced FSIS regulations and Humane Handling Act through 100% inspection at slaughter and processing facilities, ensuring compliance with food safety, humane treatment, and HACCP requirements.

Created and edited reports to guide facilities in complying with policies and regulations around food safety, security, and defense against intentional contamination.

Built trust and improved communication across teams and with management through organizing supplies, aligning teams, scheduling tasks, maintaining records, and preparing compliance reports.

United States Army – Various Locations May 2016 – April 2022

Veterinary Food Inspection Specialist 60 hours per week

Conducted receipt inspections of trucks and food products to prevent harm to DOD personnel; supervised routine maintenance of $600K+ equipment; organized training improving competency, morale and job satisfaction.

Enforced EO policies ensuring 100% updated training compliance across units; provided recommendations improving quality of services; wrote memos ensuring brigade order compliance.

Handled various employee leaves using systems like Gears and IPPS-A; conducted performance reviews, set/tracked goals; maintained updated personnel files and qualifications.

Took daily accountability for safety; monitored mandatory appointments and readiness compliance; utilized time management and problem solving to meet deadlines.

Conducted yearly food vulnerability assessments; identified and mitigated food fraud threats; inspected establishments using HACCP principles to enforce compliance, evaluate quality/safety, and prevent contaminated consumption.

VOLUNTEER EXPERIENCE

United States Army – Baumholder, DE Oct 2016 – Oct 2019

Veterinary Technician

Compiled data and prepared statistical reports on outpatient/inpatient visits, admissions, dispositions, and other workload areas.

Answered calls, scheduled appointments, prepared/filed medical documents, gathered medical histories, and assisted with patient check-ins.

Took vital signs, drew blood, administered vaccinations, and sanitized exam rooms and office areas.

Utilized electronic health record systems for government requirements, medical practices, and practical application.

Conducted inventory routines and accounted for/safeguarded funds received for medical services account under veterinarian supervision.

EDUCATION

Bachelor of Science (B.S.) degree Healthcare Services Management

University of Maryland December 2024(Projected)

Associate of Arts (A.A.) degree General Studies University of Maryland 2020

Specialized Military Training

Installation Food Vulnerability Assessment (IFVA) Course US Army 2021

Combat Life Savers Course US Army 2020

Field Sanitation Team Certification Course US Army 2020

Basic Leader Course I US Army 2020

Hazardous Materials (HAZMAT) Familiarization and Safety in Transportation Training US Army 2019

Understanding Psychological Health Conditions Training US Army 2018

Emergency Preparedness and Response Course US Army 2017

HAZMAT Certification Training US Army 2017

Veterinary Food Inspection Training US Army 2016

Technical Competencies

Software: Microsoft Office Suite 365 (Word, PowerPoint, Excel, and Outlook)

Operating Systems: Mac / Microsoft Windows

Contact this candidate