Room Service Customer

*** **** **, ***. **. 862-***-****

Belleville, NJ 07109 ad71rf@r.postjobfree.com

Yuleidi Gutierrez Romero

Summary of Skills/Qualifications

• VIP Room Service.

• Meeting and Event Services.

• Recreation Services.

• Accommodation and Lodging Services.

• Food and Beverage Service .

• Microsoft Word, Excel, Outlook, and Internet literate.

• Basic conversational English, German, and fluent Spanish. Work Experience

March 2023 – Today Belleville Motor Lodge, Belleville – New Jersey Housekeeping

• Cleaning and re-stocking rooms.

• Reporting deficiencies or/and malfunctions in the guestrooms.

• Assisting with laundromat duties.

• Handling cleaning solutions and detergents.

August 2016 – August 2022 Hotel Iberostar Parque Central, Havana - Cuba VIP Room Service Manager

• In charge of the customer service to VIP guests.

• In charge of all the courtesy gifts and treats to guests celebrating special life events.

• Managed the Room Service Department, room minibars, and guest’s accounts.

• Room’s minibars stock and inventory.

• Prepared and scheduled all the services and programs prior to the guest’s arrival.

• Took care of all the guest’s requests and complaints.

• Managed Air France, Virgin Atlantic, Air Europe, Word2Fly, accounts for their fly crews staying in the Hotel.

• Aided the VIP guests with their schedules and city tours.

.

September 2005 – August 2014 Hotel Iberostar Parque Central, Havana - Cuba Food and Beverages Manager Assistant

• Coordinated the work with the Room Service Department.

• Coordinated the distribution of the buffet style for breakfast, every day.

• Trained and assigned new workers functions at the Lobby Bar El Portico and El Mediterraneo Rest.

• Assisted the Manager with the workers schedules and duties at El Mediterraneo Restaurant. September 2004 – September 2005 Hotel Sofitel Sevilla, Havana - Cuba Food and Beverage Attendant

• I worked in the coffee shop taking care of the customers.

• I served tables in the Roof Garden Restaurant.

• I took care of customers in El Patio Lobby Bar.

• I worked as a cashier in the Roof Garden Restaurant. October 2003 – January 2004 William Soler “Cardiocentro” Children’s Hospital, Havana - Cuba Diet/Nutrition worker

• I worked in the Kitchen of the William Soler Heart Hospital for Children (Cardiocentro).

• I helped in the preparation and serving of the diet for every child before and after surgery.

• This was part of the social services duties to graduate from college.

• I supported emotionally to the children’s families during their stay in the hospital that lasted an average of 6 months (recovery after surgery).

Education

2001 – 2004 Hotel and Tourism School, Havana- Cuba

• Diploma as a Food and Beverage Manager.

1997-2001 Ramon Paz Borroto Food and Beverage Institute, Havana - Cuba

• Diploma as a Food and Beverage Worker.

References

Available upon request. Yuleidi Gutierrez Romero

Contact this candidate