Customer Service United States

Daniel L. Jones

Suprise, AZ 540-***-**** ad71ly@r.postjobfree.com

Profile Summary

Transitioning IT professional and United States Army Veteran, with secret clearance abilities. A highly disciplined and task-oriented individual with excellent interpersonal, mentoring, effective communication, and motivational skills. Possesses strong critical thinking and problem-solving abilities when analyzing and applying troubleshooting methods to resolve technical and extensive customer service issues, transitioning into the IT industry through an aggressive technical training program focused on networking, troubleshooting, and data and network security. Experience includes physically replacing and removing all computer components, understanding command line codes and servers, and currently working to obtain CompTIA A+ certification and more, after recently graduating from the Cyber Warrior Program at MyComputerCareer, which included 400 hours of IT classroom training.

Troubleshooting & Problem Solving

Mentoring

Repairs and Installations

Results Driven Mentality

Enhanced Computer Literacy

Policy Implementation

Technical Hardware

Training and Development

Network/Data Connectivity

Attention to Detail

Technical Communication

Microsoft OS

Project Management

Crisis Management

Virtualization

Technical and Non-Technical Documentation

Customer Service Skills

Technical Skills

Operating Systems: Windows XP, Windows 7, Windows 10, Windows 11, Sunworks, Red Hat, Android/iOS, Linux

Software: VMware, Adobe Acrobat, Microsoft Office (all apps), Exchange, VPN (connect tunnel, sonic wall, windows built-in) Various applications

Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, LaserJet and inkjet printers, 3D printing, Fiber Optic cabling, CAT5

Certifications and Education

Cyber Security Southern New Hampshire University In Progress- Graduate 2025

Cyber Warrior Program MyComputerCareer Graduate September 2023

In Progress: CompTIA A+ • CompTIA Network+, CompTIA Security+ • CompTIA CySA+

Bachelor of Pastoral Studies, Lee University 2014 Emergency Medical Ministry BAMC, Fort Sam Houston 2009

Professional History

MyComputerCareer Full Time Student, Cyber Warrior Program Graduate September 2023

Completed over 400 hours of technical lecture and hands-on lab training

Practiced monitoring daily backups, antivirus status, shared storage space, and network activity, adjusting network equipment and settings as needed

Educated on how to implement and maintain system security and configurations of organizations’ servers while providing IT support, including planning, software, and hardware configuration to end-users

Analyzed information to determine, recommend, and plan layout for the type of computers and peripheral equipment modifications to existing systems

Generated and verified physical security algorithms for software, firmware, and hardware

Troubleshot hypothetical incidents by recording detailed information from the “customer” and relaying it to the correct department for further assistance

Displayed strong judgment in prioritizing workload based on the needs of the business and end-users

Utilized knowledge of standard network protocols such as TCP/IP, DHCP, and common network devices such as routers, and switches to ensure that internet connectivity was sustained

Work Experience

Wells Fargo, Wells Fargo Banker October 2023 to March 2024

Support customers and resolve moderate to complex inquiries or issues regarding financial products and services via phone.

Perform routine tasks: answering inquiries, resolving technical and customer problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

Troubleshooting the bank app, desktop support for unlocking cards, banking and standard accounts.

Senior Pastor, Christian Ridge Church of God June 2014 to March 2023

Research, designed, and delivered a clear vision to guide the church community

Oversaw church operations including budgets, inventory, and AP/AR

Minimized two mortgages by 80% the remaining balance is projected to be paid off in 6 months

Developed partnerships with local community organizations to provide community support

Implemented an assimilation plan to connect individuals with various Community Programs

Assessed eligibility, and identified individuals to receive Community Service Assistance

Established the church mission with “Five Pillars of Ministry” for the fellowship to aspire to

Spearheaded service opportunities including monthly outreach in the community park as well as a Food and Clothing Closet within the church walls

Presided over pastoral counseling, served on the Youth Board for four years, and was Prayer Coordinator for the region for three years

Maintenance Tech/Housekeeping Manager, Charlotte Rescue Mission November 2013 to June 2014

Manage daily housekeeping operations for Doves Nest and Rebound

Successfully served as Project Manager for the restoration of the Rescue Mission

Created an environment to enhance the lives of those currently receiving assistance from the Rescue Mission

Ministry to Military/Youth Pastor, Legacy Church November 2012 to June 2014

Expanded attendance of Military personnel from 2 to 10 in less than a month

Identified opportunities to improve and held Bi-Weekly Bible study and or Outreach to Displaced Veterans

Serve as Interim Pastor, preaching at both our Charlotte and Cherryville campuses

Coordinated and collaborated with local Pastors to ensure accountability in efforts to serve the community

Dispersed daily Devotion and encouragement to Youth, Military, and Pastoral Staff

Participate in a one-on-one Mentorship with Pastor and Executive Pastor.

Military Experience

Chaplain Assistant-SGT, United States Army, US Army National Guard

July 2006 - June 2020

Active Duty – 597th Transportation Brigade

Assisted Chaplain in all facets of daily duties including counseling, facilitating seminars, and marriage planning

Project Management. Plan/Organize/Facilitate monthly Prayer Breakfasts, Marriage Retreats, Single Soldier Retreats, and Suicide Prevention Seminars

Orchestrated scheduling and implemented structured policies and procedures for the use of the facility

Provided Religious support to Soldiers to the 597th and All Rapid Support Soldiers within 9 units

Gathered data and maintained reports, files, and administrative data for facility operations

Operated communication equipment and digital reporting operations in the field

Deployed To Afghanistan in support of Operation Enduring Freedom

September 2008 to December 2009

Provided religious support and counseling to 840 Soldiers in the 276 EN BN

Receive Pallets from different organizations Stateside to distribute to various groups on FOB

Receive and ship out Soldier Support Packages to 25 FOB and COPs

Provide Security for the Chaplain during Indirect/Direct Fire

Community Involvement

State Regional Council Board Member, Northern New England Region

October 2020 to March 2023

Prayer Coordinator for Region. Attend, Plan, Coordinate, and Execute morning and evening prayer during Prayer Conference, various camp meetings, and youth training throughout the region

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