Service Manager General
Resume:
JAMES J. BERNARDI
Butte, Montana 812-***-****
ad71lt@r.postjobfree.com
EXECUTIVE PROFILE
** + years of experience in dealership operations, including but not limited to General Manager, District Parts & Service Director, Fixed Operations Director, Service and Parts Director, Service Manager, Fleet Service Manager, and Service Advisor. I have been in the trenches and have always strived to be the very best in my field. SKILL HIGHLIGHTS
Project management
Leadership/communication skills
Product development
Business operations organization
Client account management
Budgeting expertise
Negotiations expert
Employee relations
Market research and analysis
New business development
Market growth
Company procurement
Contract negotiations
Change implementation
Cost reductions
Cross-cultural communications
Departmental operation management
CORE ACCOMPLISHMENTS
Best Selling Fixed Operations Author/Publisher
Motivational/ Global Fixed Operations Trainer & Speaker PROFESSIONAL EXPERIENCE
BERNARDI AUTOMOTIVE GROUP
Bloomington, IN
President of Fixed Operations 09/2006 to Present
A Globally recognized Fixed Operations Training and Coaching Firm dedicated to the training of all fixed operations dealership personnel and departments. Perform a detailed financial fingerprint of businesses while developing a direct blueprint for successful sales techniques with a deep understanding of my client’s needs based on initial assessment. Spearheaded a financial revenue stream while defending recommendations that resulted in increasing my average clients’ bottom line by 30% or an average of $300,000 to over 70 business clients. Generated new business through creating effective and persuasive strong closing techniques, thus enabling my clients the quantitative tools and skills to continue to raise the revenue stream through effective leadership.
Tom Wood Porsche
Fixed Operations Director 2/2017 to 8/2020
Facilitate and operate parts & service department profitability. Effective management with a strong focus on policy and customer satisfaction. Continuous growth as reviewed by PYMTD. HUBLER AUTOMOTIVE GROUP
Bedford, IN
General Manager/ Fixed Operations Director 12/2004 to 08/2006 Operate company and department at a profit while reducing overall expenses. Hire a key sales team to communicate and properly affect the community through implementing excellence in customer satisfaction initiatives. Control the sales floor while maintaining a positive customer experience through transparency in leadership. Key duties include but are not limited to Cost reduction, implementation of sales training to team members, and employee productivity. Reduced overhead by evaluating expenses and enforcing guidelines.
LEXUS OF NORTHBOROUGH
Northborough, MA
Fixed Operations Director 02/2003 to 11/2004
Managed and directed 30 employees that required strict policies to be adhered to in customer satisfaction and overall profitability. Raised average sales per transaction by 30% increased gross profit from 58.6% to 73.5% / approx. $43,000 increase per week in sales and productivity y. Grew employee productivity from 78% to 130% by providing team members key incentives, such as bonus structures in average salaries. SERVICE CONSULTING SPECIALISTS
Los Angeles, CA
President/ Automotive Fixed Operations Specialists 03/1997 to 12/2002 Initiated and inspired the collaboration and accountability for client’s variable/sales strategies and fixed/service operations. Developed and directed strategy for the launch of selling techniques that allowed key personnel the strengths to overcome buyer’s objections.
PERSON FORD-TOYOTA-HONDA-MITSUBISHI-MAZDA-ISUZU
La Verne, CA
Vice President & Operations Director 01/1990 to 01/1997 Investigated areas of concern for the CEO and developed a deep and clear understanding of business processes by socializing business trends in our market that would have the biggest impact on our customers. Developed and designed key matrix tools that enabled our department managers to properly track sales and productivity trends within each department. Hands-on employee assessments and overall evaluations that allowed staff/team members to share concerns, strengths, and or weaknesses within their individual performances.
FORD MOTOR COMPANY
District Operations Manager 12/1986 to 01/1990
Review industry sales and servicing trends while maintaining balance through effective leadership and key Managerial reception from personnel in the areas of my duties. Managed and Directed 19 dealer’s in-group to maintain company guidelines and follow fundamental protocols and procedures. Fundamentally increase employee awareness and overall cross-functional improvements by measuring individual performance initiative EDUCATION
MBA: BUSINESS ADMINISTRATION
California Polytechnic University of Pomona (Cal Poly), Pomona, California, U.S. June 1985 - December 1986
GPA 3.84
BACHELOR OF ARTS: HUMAN RESOURCE MANAGEMENT
California Polytechnic State University of Pomona (Cal Poly), Pomona, California, U.S. August 1981 - June 1985
GPA 3.95
BACHELOR OF SCIENCE: PSYCHOLOGY
California Polytechnic University of Pomona (Cal Poly), Pomona, California, U.S. August 1980 - March 1984
GPA 3.89
PROFESSIONAL AFFILIATIONS
City of Brea, California Board of Directors - ESL High School Program Director to Sister City in Hanno, Japan 1992 - 1999 A.S.S.E. (American Scandinavian Student Exchange) ESL Program Director - Foreign Exchange High School Program 2001 - 2002
SKILLS
Operations, Management, Marketing, Training, Publisher, Public Speaking, Customer Satisfaction, Operations Manager, Education, Human Resource Management, Financial Statement Training, Service Advisor Training, Parts Department Training, One on One Coaching & Mentoring, Increased Tech Productivity, Increased Service Absorption, Higher GP Margins, Increased Sales per Transaction, Parts Sourcing by Application, Parts Matrix Modifications, Stock Quality Improvements, Team Building & Accountability, Overcoming Objections, Tracking Dealer Expense compared to Industry & NADA Guide, Above Industry CSI Guide.
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