Program Director Case Manager
Resume:
Stephanie Anderson
ad70tl@r.postjobfree.com
Community Housing Innovations Brooklyn, NY
NYC Program Director 2023- 2024
Ensure compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations. Ensure program and contractual deliverables are met. Evaluate program performance and productivity outcomes and develop enhancement strategies for underperforming areas.
Ensures clear, concise, and professional interventions consistent with the Agency’s policies and procedures and evidence-based practices.
Enforce DHS, OSHA, and NYSDOMH rules, and polices ad guidelines instructing and training staff on doing the same.,
Ensure staff are properly trained and certified per OTDA and DHS rules, including one-time and recurring trainings and certifications.
Ensure site staff adheres to CHI code of conduct and abide by contractual, city, state, and federal rules and regulations.
Participate in the reporting, investigation, and documenting of all significant incidents to BPHN Executive Team members and all appropriate reporting agencies i.e., DHS, ACS, NYPD, as required by all applicable regulations and laws. Knowledgeable with AWARDS, Paycom, and ADP applications.
Highland Park Community Development corporation Bronx, NY
Program Director Manhattan Sanctuary 2022-2023
Hire, train and be a motivating mentor to staff.
Lead large group discussions to answer questions and remedy complaints.
Create and nurture effective communication within the organization.
Build a strong team through open communication and by collaborating on decision-making responsibilities.
Initiate and set goals for programs based on the organization’s strategic objectives.
Plan programs from start to finish, including identifying processes, deadlines and milestones.
Develop and approve operations and budgets.
Professional Experience:
Bronx Parenting Housing Network Queens, NY
Site Director 2021-2022
Monitor program adherence to all DHS rules and regulations for all Adult Couples and NYS OTDA Part 900 Regulations.
Conduct and document program compliance with all applicable fire, safety, and health standards.
Recruit, hire, and train administrative staff with excellent customer services to all providers.
Assure unit/vacancies are kept to a minimum and filled in a timely manner.
Assure adherence to all budgetary guidelines in collaboration with supervisor and Chief Financial Officer.
Identify, evaluate, and establish service linkages with community-based providers.
Conduct weekly or bi-weekly supervision with all direct reports.
Director of Social Services 2020-2021
Manages intake and develops a comprehensive assessment for all new participants.
Develops systems to guarantee the quality and efficiency of casework services.
Ensures that staff appropriately identifies the needs of the clients, provide appropriate referrals, and ensures case manager follow up with resources to promote the program participants successful achievement of the service plan goals.
Ensures assessments, service plans and interactions with the clients are appropriately documented.
Ensures that clients are appropriately screened, evaluated, and processed for all potential entitlements.
Reviews all required case management documentation and any data collection tool in use.
Responsible for the supervision of clinical service staff.
Responsible for building collaboration with community service providers.
Ensures that client information submitted to HRA and DHS for processing are accurate and complete.
ICL Brooklyn, NY
Program Supervisor II 2020-2021
Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
Organize workflow and ensure that employees understand their duties or delegated tasks.
Monitor employee productivity and provide constructive feedback and coaching.
Receive complaints and resolve problems.
Maintain timekeeping and personnel records.
Pass on information from upper management to employees and vice versa.
Prepare and submit performance reports.
Hire and train new employees.
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
Executive Search Agency Queens, NY
Riker’s Island AMKC/GRVC Re-Entry Specialist 2018- 2019
The Re-Entry Specialist is responsible for securing appropriate program placement.
Maintaining records of progress; and providing written reports and statistics to funding sources and other regulatory agencies.
Conducts group counseling in jail setting for program participants and includes motivational groups that teach participants how to work through the ambivalence they may be feeling towards post release and I-CAN aftercare services.
Atlantic Group Employment Agency Brooklyn, NY
CAMBA- Atlantic House Men’s Shelter/ Case Manager 2017-2018
Ability to supervise, train and teach social service providers/other discipline providers.
Ability to implement and monitor policy and procedure in accordance with agency guidelines.
Knowledgeable of Federal and state law/regulation governing NYC shelter services, including confidentiality (HIPPA).
proficient with 2010E’s on qualified applicants.
Knowledgeable of CARES/AWARDS.
HELP USA, Help Women’s Center Brooklyn, NY
Social Worker Supervisor 2015-2016
Supervised 4 to 5 Case Managers to ensure that assignments and cases were proficient and accurate.
Provided direct care and assisting the case managers with clients.
Ensured that ILP’s and case notes were completed in a timely manner.
Ensured that assessments were completed within a 48-hr. timeframe.
Provided a one-on-one counselling with Case Manager and client to resolve barriers when necessary.
Referred clients to outside resources including housing/placements and other health services.
Assisted and monitored with Case Manager in client’s engagement in program and ensured participates adherence to program requirements.
Shift Supervisor 2010-2015
Provided services for the homeless population.
Completed initial intakes. Provided clinical services of which included mental and medical evaluations and referrals of other outside resources for MICA, LGBT and for the general population.
Provided a one-on-one counselling when needed. assessed clients for any additional housing options and employment.
Conducted headcount and submitting the roster on a nightly basis
Worked closely with DHS to accommodate special needs clients.
Education:
Grand Canyon University Phoenix, AZ
Master of Art in Secondary Education 2017-2019
Walden University Minneapolis, MN
MBA in Business Administration 2013-2016
Certificates:
CPR/First Aide, Narcan Champion
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