Customer Service Sales Representative

Angela Smith

Phone: 865-***-****

Email: ad70rx@r.postjobfree.com

www.linkedin.com/in/angela-gibbons-smith

Highly driven professional with 21 years of success in recruiting and pharmaceuticals sales dedicated to achieving profitability and delivering outstanding customer service. 13 years of recruiting with a track record of successfully placing strong candidates at the highest level of customer satisfaction. 11 years in pharmaceutical sales with multiple awards for exceeding sales goals. Provide clients with shortlists of vetted, suitable, and qualified candidates to support hiring efforts to quickly and efficiently fill the most sought-after roles. Work with clients to promote workforce planning utilizing advanced recruiting and sourcing techniques. Build relationships with clients to ensure an understanding of their needs to build candidate pipelines for their hiring goals. Energetic professional with exceptional analytical, organizational, and people skills. Work well under pressure and deadlines. Excellent communicator seeking a challenging position with the opportunity for professional growth.

Experience

Senior Business Solutions Manager

Ultimate Staffing/Roth Staffing Company 8/2021 - Present

Working a Full cycle recruiting and sales desk.

Responsible for identifying prospective clients and skill market candidates in relation to their business line.

Develop and maintain strong client relationships by understanding their needs and quickly addressing any issue that arises.

Currently out pacing the district in Direct Hire fees. I billed $127,624 in DH fee’s in 2023 and was at 213% of yearly goal. Recipient of Monthly Achiever’s award for 9 out of 12 months.

Have grown my client database by 67% with 23 new clients on billing in 2023.

Excellent written and oral presentation and communication skills and the ability to multitask in a fast-paced environment.

Senior Staffing Manager

Randstad Staffing Firm, Knoxville, TN 5/2011-8/2021

Manage and train new hires through the on-boarding process. Mentor as well as conduct webinar’s for new employees. Lead office team in new brand incentive programs as well as mentor team on recruiting and building a solid pipeline of candidates.

Coordinate, represent and participate in recruitment events to fill open positions and maintain prospect relationships.

Mine internet sites using advanced sourcing techniques and Boolean search strings as well as coordinate social media and digital ad campaigns for candidate generation.

Experienced in recruiting a variety of candidates including engineering, IT, accounting, administrative and scientific talent as well as working with national and strategic accounts.

Responsible for creating and maintaining an account portfolio of clients and prospects as well as all talent acquisition activities.

Grew client base in 2020 by adding 32 new active clients to my pipeline as well as growing my revenue YOY by 127%.

Responsible for payroll for 90+ utilizing PeopleNet as well as other various VMS systems such a Fieldglass.

Outpaced the region in GM$ to budget which resulted in 123% growth over the 2020 budget. Grew from $440,203 to $541,511 in GM$ as well as exceeded our stretch perm placement goal.

Sales Representative 10/2007 – 5/2011

South Central Media, Knoxville, TN

· Responsible for generating revenue and growing market share for a privately-owned radio broadcasting company for 2 top-rated stations.

· Hired into a position with no existing accounts and complete accountability for new account development with local business. Earning 100% of salary from sales commissions.

· Initiated a new account development campaign and capitalized on a strong base of business account relationships that generated approximately $18K in 3rd month.

· Responsible for designing and managing a successful advertising campaigns for an average of 15 clients per month.

· Earned an average 60% market share of targeted agency business.

· Generated $344K in advertising revenues for 2010 with projection of $550K for 2009.

· Ranked #1 in percentage of direct sales for 2008.

· Finished 2010 at 146% of budgeted goal.

Sales Representative 8/2004 - 10/2007

Forest Pharmaceuticals, Knoxville, TN

· Ranked “Top Third Sales” for 3 consecutive years (128 out of 687 Sales Representatives).

· Successfully launched Combunox; ranked 7th in the nation in sales for 8 straight months.

· Promoted to Combunox point person for the region. Responsible for quarterly Combunox newsletter and training at POA.

· District Sales Trainer (10/2006 - 10/2007).

· Maintain 20%+ market share for Lexapro for third quarter 2006 (Platinum Club Member).

Sales Representative 5/2002 - 8/2004

Biovail Pharmaceuticals, Knoxville, TN

· Circle of Excellence Winner 2003 (top 5%).

· Awarded Sales Representative of the Quarter South Atlantic Area (2nd & 3rd quarter 2003).

· Sales Representative of the District (3rd & 4th quarter 2003).

· Ranked in top 5th of the nation for Teveten prescriptions; contributed 25% of total Teveten prescriptions in a district of 9 Representatives.

· Responsible for training new Sales Representatives.

Sales Representative 4/1999 - 7/2002

Bristol-Myers Squibb Company, Knoxville, TN

· Received 2000 Pinnacle Award (the ultimate goal in Bristol-Myers Squibb sales organization for superior sales performance).

· Received Spotlight Award for Valuable Contribution in Mid-South Region.

· Consistently outpaced the nation, area and region in total number of Glucophage prescriptions for 8 consecutive months 2001.

· Received 2000 Achievement Award for sustained level of high performance.

· Received 2001 District Leadership Award for outstanding performance and leadership throughout the district.

Sales Representative 7/1996 - 4/2000

Hukaby Pharmacal, Knoxville, TN

· Ranked #1 in the company out of 38 Sales Representatives.

· President’s Club Winner (1998 & 1999).

· Created a high-effective pharmacy tracking system (still used today).

· Worked closely with physicians, pharmacists and other healthcare professionals on a daily basis; built strong working relationships.

· Successfully completed 10 to 13 daily calls to doctors, 5 to 7 daily calls to pharmacies.

· Communicated daily with home office and reported number of calls.

Education and Credentials

Advanced Sales Training:

Agency Pro Marketing

3-R Selling

Marketing Pro

Tenner for Sales Strategies

Engage Selling Strategies

B.A. Degree - Social Psychology

University of Connecticut, Storrs, CT 1992

Full Athletic Scholarship

Member of the University of Connecticut’s Women’s Soccer Team

1991 NCAA Division Finalist

2022 Hall of Fame Inductee – Soccer/Track – Clinton Connecticut

Computer skills include Arbitron, PeopleNet, Salesgear, Salesforce, Bullhorn, Microsoft Office Suite (Outlook, Word, Excel & PowerPoint).

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