Customer Service Patient Access
Resume:
Vanessa L Allen
**** ***** ** # ***, *******, TX 77082 832-***-****
ad70i7@r.postjobfree.com
Objective
Customer service-oriented Patient Access Service Rep, skilled with greeting patients, scheduling appointments, insurance verification as well as preparing patients charts.
Experience
Patient Registration Coordinator
Option Care Health, Houston, TX
04/21-Current
Interacts with external service providers and Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed. Communicates frequently with the Commercial team to provide updates on referral status and resolve any related issues. Responsible for collecting, reviewing and completing applicable care transition documents. Participate with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Registration Specialist
American Surgical Professionals, Houston, TX
02/2019 – 10/2021
Update patient demographics, patient registration, emergency contact, employment info and guarantor information.
Provide excellent customer service.
Answer and manage incoming and outgoing calls.
Obtained scanned records and uploaded into system.
Insurance verification, obtain prior authorization.
Provide excellent customer service.
Education
Associate of Science in Healthcare Administration,
Colorado Technical University, Sioux, Co
03/2015
Communication
Strong multi-tasking skills and fast learning ability to ensure quick contribution to your customer service team.
Contact this candidate