Customer Service Sales Manager

Jeff Tung

415-***-**** ad70fi@r.postjobfree.com

EDUCATION

San Francisco State University San Francisco, CA Attended

George Washington High School San Francisco, CA Graduate 2018

WORK EXPERIENCE

Amazon (Flying Squirrel LLC)- Delivery Driver 749 Toland St, San Francisco,CA 12/23-Present

●Load a 10,000 pound van with 300 or more packages

●Organized route patterns for delivery

●Ensure on time deliveries to customers

●Communicate with dispatch an issues

●Safely navigate the road with comoany vehicle

Verizon Wireless (Victra)- Lead Sales Manager 3251 20th Ave Ste 270,San Francisco,CA 7/23-12/23

●Lead in developing new sales strategies

●Maintained the highest sales revenue in store

●Consistent Top 350 performer in the entire company

●Collaborated with team members new sales tactic

●Maintained store cash handling duties and ensure flow of store

Ups Store- Sales Associate 236 W Portal Ave,San Francisco,CA 6/23-8/23

●Executed sales tactics to increase customer needs

●Managed register and cash duties

●Organized and shipped customers orders

●Kept a professional attitude

Big 5 Sporting Goods- Assistant Manager 314 Gellert Blvd, Daly City,CA 4/23-6/23

●Managed sales associates and cashiers

●Made sure that store was running accordingly

●Provided outstanding customer service

●Managed store funds and performed start and end of day duties

●Promoted sales and created a welcoming store environment

Safeway-Cashier 601 Westlake Center, Daly City, CA 2/23-5/23

●Learned to work in a fast paced checkout environment

●Handled customer returns and needs

●Managed large sums of cash

●Provided outstanding customer service

Envision Bay Consulting- Territory Sales Manager 1101 Marina Village Pkwy Suite #201,Alameda,CA 4/22-3/23

●Managed a sales team of 5 people

●Conducted sales of telecom services to small businesses within assigned zip code

●Trained new hires on sales and job functions

●Created a welcoming team environment for my sales team

●Overseen multiple sales campaigns

AT&T- Sales Consultant 256 Skyline Plaza, Daly City,CA 06/21-4/22

●Assisted customer with bill payment

●Opened new lines of phones, internet, and TV services

●Gave customers excellent customer service and ensure satisfaction

●Sold electronic accessories

●Handled inventory management of the store

●Experienced cashier/drawer functions during opening, closing, and storefront times

Home Depot-Seasonal Associate 303 E Lake Merced Blvd, Daly City, CA 05/21-06/21

●Provided excellent customer service to in-store customers

●Performed lifting operations that are up to 100 lbs

●Front-face the aisles that are in garden department

●Spotted forklifts when they were grabbing overhead stock

●Helped customers carry heavy items to their vehicles

Providence Place - Floater 2456 Geary Blvd, San Francisco,CA 08/20-05/21

●Fed residents multiple meals per day

●Lifted residents on and off bed

●Changed diapers of residents

●Gave residents showers

●Performed heavy lifting tasks

UPS- Operational Management Supervisor 320 San Bruno Ave, San Francisco,CA 11/20-1/21

●Supervised delivery drivers in package deliveries

●Completed customer concerns / Answered customer phone calls

●Assisted customer counter on status of drivers

●Helped center manager perform tasks

●Utilized a dual screen computer to carry out daily duties

The Halal Guys- Cook/Cashier/Line-Prep 336 O’Farrell St, San Francisco, CA 12/19-05/20

●Assisted in cash handling

●Helped prepare the chicken and meats

●Cooked chicken and meats on the grill

Lemonade- Dishwasher/Juicer 781 Mission St,San Francisco, CA 11/19-12/19

●Disinfected kitchenware and heavy duty machines

●Mixed a variety of different lemonades to serve customers

●Assisted chef and servers for basic needs

Ross Inc. Retail Associate / Store Protection Specialist 5200 Geary Blvd, San Francisco, CA 06/19-08/19

●Worked the cash register

●Mitigated theft and fraud

●Maintained a safe and secure environment

●Sorted out the merchandise in the stock room

●Put tags on the merchandise

UPS(United Parcel Service)- Seasonal Driver Helper 320 San Bruno Ave, San Francisco, CA 11/18-01/19

●Delivered different package types ranging from 1-150 pounds

●Dropped of next day air packages

●Sorted out the load of the UPS truck

●Assisted driver by navigating the roads

YAWL(Young Adult Worklink)- Participant 319 6th St, San Francisco, CA 06/17-08/17

●Collaborated with others to achieve a similar goals

●Spoke in front of large crowds weekly improving speaking skills

SF Free Clinic- Intern 4900 California St, San Francisco, CA 1/17-05/17

●Helped dispose of medicine

●Assisted in taking phone calls professionally

●Filed and organized papers

SKILLS

Communication: Fluent in English and Cantonese

Teamwork: Able to work well with other people

Technology: Computer usage and basic excel knowledge

Physical: can perform high labor and heavy duty tasks with ease

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