IT Support

Daniel Donaldson

845-***-**** ad70el@r.postjobfree.com Kingston, NY,12401

Website: https://danieldonaldson.me LinkedIn: www.linkedin.com/in/daniel-donaldson-a62b15b5 PROFESSIONAL SUMMARY

My experience in customer service has honed my communication, problem-solving, and interpersonal skills, enabling me to understand and address client needs effectively. Transitioning into software development, I am enthusiastic about leveraging my customer-centric mindset to create user-friendly and impactful software solutions. My goal is to combine my technical skills and customer service experience to develop applications that enhance user experiences and drive customer satisfaction. SKILLS

HTML, CSS, JavaScript, React, NodeJs, C#, .NET

EXPERIENCE

Fullstack Web + Mobile Web Development-Graduate 2023 Nucamp Coding Bootcamp

Night Shift Manager

Maloney’s Wine and Liquor, December 2021 - Present

● Manage Inventory for Store based on current trends and needs leading to increase of sales year over year

● Resolve customer needs by building rapport to ensure client satisfaction

● Maintain pricing integrity by purchasing proper amount of product to ensure transparency with customers

Sales Team Lead

Verizon Wireless Retailer, March 2014 – December 2021

● Manage projects for clients based on clients’ needs leading to completion of projected within estimated time and budgets

● Resolve customer issues by means of troubleshooting accounts to ensure improvement in account performances and client satisfaction

● Manage employer needs by maintaining a positive work environment resulting in satisfied employees and customers

Commercial Marketing Coordinator

Servpro, July 2018 – January 2019

● Develop plans of action with new and existing customers by creating the best possible solution leading to minimal time lost and maximum results

● Encourage customers to engage with Servpro products and services by showing examples of use and client testimonials resulting in customer satisfaction RECENT OPEN SOURCE PROJECTS

https://wildoncustomtees.fun/

EDUCATION

Associate of Science in Criminal Justice / U.C.C.C

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