Customer Service Technical Support

BARRY R. STONE, Virginia Licensed Optician

Hanover, PA., 443-***-****, ad703c@r.postjobfree.com

SUMMARY

Virginia Licensed Optician with many years of extensive experience and knowledge of theory and all phases of the Optical industry. Expertise in Retail Management. Adept at coordinating teams, training, mentoring and coaching. Excellent leadership, relationship building and analytical skills. Other skills include:

·Quality and compliance control

·Customer Service & Relation Building

·Troubleshooting Budget Accountability & Inventory control

·Training and Technical Support

·Dispensing and Finishing

PROFESSIONAL EXPERENCE

BOWERS & SNYDER OPTICIANS, Baltimore, Maryland 2012-Current

Sell, dispense, adjust and repair patient’s eyeglasses. Assist patients in selecting the proper frames and lenses to suit their wants and needs. Perform administrative duties as required.

·Re-organized store to provide a better work flow.

·Expert troubleshooting skills for all lenses and visual difficulties.

·Provide excellent customer service to all patients.

·Understand the different lens and frame types and materials.

QUEST DIAGNOSTICS, Baltimore, Maryland 2010-2012-Interface Technical Coordinator

.COMPUTERTRAINING.COM, Hunt Valley, Maryland (out of business) 2004-2009

Assistant Operations Manager

Successfully developed procedures for implementing new learning centers and renovations, to include design, space planning, sub-contractor coordination, project scheduling, buyer, vendor relations, invoice auditing, workflow and delivery tracking. Provided operational and IT technical support to personnel throughout 25 learning centers within 13 states.

Spartan Computer Services, Greer, S.C. 2003-2004 On Call Field Technician

Provided PC and network repair and set-up within Maryland, DC, Pennsylvania, Virginia, Delaware and New Jersey to clients within the Restaurant industry. On call 7 days a week.

SKYNETWEB (now known as Gate), Baltimore, MD. 2001-2003

Technical Support Representative

ROLAND PARK OPTICAL 2000-2002

Optician Provided Optical services to customers in the Baltimore area.

LENSCRAFTERS 1996-2000

Optician/Assistant Retail Manager

Provided all phases of store management and optical needs

FASHION EYES OPTICAL 1993-1996

Owner/President

Performed all duties required to run optical center. Designed and implemented showroom, Doctor’s area and finishing lab.

PARIS-CASTORO OPTICAL 1989-1993

Manager of optical center

PEARLE VISION CENTER 1985-1989

Manager

Performed all duties required in management position. Awarded “Manager of the year” and “Highest New Store Volume” in 1988 . Dispensing and finishing

Voorthuis Opticians 1982-1985

Optician/Apprentice Optician

TECHNICAL SKILLS

·Optical dispensing and finishing, Retail Management, MS Office Applications, Network Administration, PC repair and installation.

MILITARY

·12 Years active duty Army. Retired Maryland Army National Guard

EDUCATION

·Fairfax County Optician Apprentice Program: VA. Licensed Optician

·TESST Technologies: Microsoft Office Applications

·Computertraining.com: Network Administration

·Franklin Senior High: Graduate-General Studies

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