Customer Service Team Members
Resume:
Ghovany Espinoza
ad6zxe@r.postjobfree.com
EXPERIENCE
●Delivered exceptional service to guests, achieving satisfaction by ensuring a memorable dining experience.
●Collaborated with team members to ensure the best hospitality .
●Adhered to food hygiene standards, maintaining a spotless dining area, which passed all health inspections.
●Recommended menu items such as wines and dinner specials.
●Trained new servers/hosts about the menu,drinks and the work culture
●Managed up to 12 tables simultaneously during high-volume periods, ensuring timely service and high guest satisfaction.
●Anticipated and promptly addressed guest need.
●Efficiently handled multiple roles including order taking, bussing tables, and food delivery, improving service.
●Ensured timely seating and service of guests as host, decreasing wait times.
●Assisted with rolling utensils, cleaning menus, and bussing tables during busy times, ensuring a clean and organized dining environment.
●Supported catering operations by delivering orders to various locations.
●Handle between customers and phone calls during brunch
JOBS
Le Marais, Time Square — Busser/Server
August 2017 - October 2021
Sant Ambroeus, Brookfield — Server
September 2021 - January 2023
Miriam, UWS — Server/Host
August 2023 - Present
Others Jobs : Patisserie Chanson and Artesano
EDUCATION
●High School of Arts & Business
●LaGuardia CC
SKILLS
• Collaboration: Effective team player with a strong focus on teamwork.
• Customer Service: Friendly and outgoing attitude with excellent communication skills.
• POS Systems: Proficient in Toast and other POS systems.
• Hospitality: Extensive experience in providing top-notch service in fast-paced environments.
• Wine/Cocktails/Coffee: Basic knowledge of wine and cocktail preparation. Basic knowledge on coffee and preparations.
• Critical Thinking: Strong problem-solving abilities and decision-making skills.
• Creativity: Innovative thinker with a passion for creative solutions.
• Punctuality: Consistently reliable and on-time.
• Self-Motivation: Driven and goal-oriented with a strong work ethic.
• Languages: Fluent in English and Spanish.
Reference:
●Carlo - 786-***-****
●David 646-***-****
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