Operations Manager F B

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+971**-***-**** ad6zvq@r.postjobfree.com LI: www.linkedin.com/in/savzsdias2210

SAVIO DIAS

Food & Beverage specialist with diversified management experience spanning in restaurants and bars operations in 5-star establishments around the UAE. Possessing excellent communication, and organization skills, and offering logical thinking, with an ability to provide effective solutions to solve complex challenges. Experienced to lead multicultural teams towards inculcating the highest quality and service standards through rigorous training and mentoring and demonstrating a commitment to achieving the highest level of guest satisfaction through a positive mindset, a pledge of excellence, and a desire to go above and beyond. Nirvana Retreat & Spa. Ras Al Khamiah, UAE

Restaurants & Bars Operations Manager Aug.2023 - April 2024 Key Responsibilities & Achievements:

Led the F&B team in the supervision of the Group Operations manager. Initiated the pre-opening processes for the F&B outlets, acquiring the recipe costs & menu engineering. Guided the kitchen menu analysis with the Executive chef to have menus tweaked as per business trends. Training associates as per required to maintain service standards. Planned to Increase our guest’s ratings by overseeing our food production consistency & regular quality audit checks. Marfa & Liwa Hotels. Abu Dhabi, UAE

Assistant F&B Manager Sept.2022- July 2023

Key Responsibilities & Achievements:

Implementing processes & procedures as required for the service requirements. Organizing the outlets smart rostering. Constantly involving with Beverage suppliers to procure promotions in-house to increase the revenue growth from AED 49k to61k by introducing combos & increasing choices of selected beverages. Actively training associates to ensure quality service on par where needed to have more guest’s positive experiences & to foresee guests long tenure visits.

Introduced more options in both properties on food & beverages on guest’s preferences with quality products from reliable vendors to control expenses which saved AED 3 k approximately monthly vs the previously ordered goods. CORE COMPETENCIES

Restaurants & Pubs Pre-Opening Business Operations F&B analysis Revenue Generation Revenue Management Customer Relationship Management Competitor Analysis Workforce Management Leadership Menu Engineering Team Management Decision-Making Skills Adaptable Proactive Pre-Opening Experience Promotion & Upsell Management Inventory Control Strategic Planning Highly Organized WORK EXPERIENCE

PROFESSIONAL SUMMARY

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+971**-***-**** ad6zvq@r.postjobfree.com LI: www.linkedin.com/in/savzsdias2210 Yummy Belgian Café & Affiliations Dubai, UAE

Operations Manager- HOD April 2021 - June 2022

Key Responsibilities & Achievements:

Business Development & Sales Analysis review of quarterly of achieved vs expenses with competition checks. Accountability of business strategy and Sales to increase revenue. Catering to families & group gatherings with spacious seating with 90 – 120 covers in the Dubai branches & 55 covers in the Sharjah branch with special combos for kids & offering discounts to major recognized officials. Engaging with the franchisees to collaborate operations & implementing chic promotions on social media platforms & tie ups with partners where they achieved a growth of AED 72k to 82k post Ramadan by introducing family feasts. Optimized revenues in the monthly sales to achieve 3% revenue growth for 2 branches from AED 190k to 196k respectively compared by YTD. Collaborated with leading aggregators to offer specials on their platforms & presented the brand on partnered websites to maximize visibility of the brand.

Arabian Courtyard Hotel & Spa 4* Dubai, U.A.E

Assistant Beverage & Bars Manager March 2019 - March 2021 Key Responsibilities & Achievements:

Managed F&B Operations at Sherlock’s Holmes; British Pub with 118 covers, 2 live resident bands & a Dj performing 6 days a week. The property having 198 rooms including suites & deluxe rooms gave an advantage to upsell & cross sell our F&B outlets, by offering all the in- house F&B promotions to the guest’s doorsteps.

Effective Menu engineering by constantly keeping a track of purchases versus the menu sold items, where could do a study of business trends & control expenses.

Conducted Associate training on a timely basis & whenever needed by checking over guest comments & feedback to measure quality of service & our product.

Initiated F&B Promotions, created a loyal customer database & achieved to increase the revenue by 5%; AED 110k in the last quarter compared YTD.

Engaged in offering very affordable promotions & published own promotional adverts & shared on social media & broadcast list to a niche clientele to attract and achieve an increase in APC from 115 to 190 in CCB (cross culture & bistro). Golden Tulip Hotel 4* Dubai, U.A.E

Assistant Beverage & Bars Manager April 2017 - Feb 2019 Key Responsibilities & Achievements:

Workforce Management & Trainings with a team of 40 team players from diverse nationalities to operate the 6 F&B outlets with individual concept, theme, and cuisine respectively.

Conducted corrective audits in the kitchen & service areas to maintain service standards & implement changes whenever required, adhering to the requirements of the local authorities.

Introduced Beverage promotions, combos, smart meals from the existing resources & planned associate with an incentive initiative and achieved the growth of revenue by 10% to 12% per month for the sports Bar. Implemented a collaborative operational process for supplies and purchasing for the other departments for cost control and operations expense and achieved to reduce expenses to 15% on an average & savings of average 10% per month. 3 P a g e

+971**-***-**** ad6zvq@r.postjobfree.com LI: www.linkedin.com/in/savzsdias2210 Reem Al Bawadi Group of Restaurants Al Ain, U.A.E

Restaurant Operations Manager to the Franchise Owner. Sept 2015 - March 2017 Key Responsibilities & Achievements:

Managed pre-opening & the operations of the 188-seater restaurant with the required staffing & timeframe subjected. Assisting the Restaurant manager to achieve & monitor targets for the department set by the Franchisor. Revamped menu and managed to reduce the cost to 15% in overheads & production. Planning the monthly promotions, quarterly advertising, and marketing in line of benchmarking & checking effectiveness on a regular basis. Le Royal Meridien Beach Resort & Spa 5*, Dubai, U.A.E Assistant Restaurants Manager (Designation on 7 years completion) June 2006 - Aug 2015 Key Responsibilities & Achievements:

Humble beginnings in 2006 as bar- tender and service assistant. Cross trained in various F&B outlets from all-day dining to jazz bar, Michelin Chef awarded Steakhouse outlet to Modern Mexican fine dining outlet and Club lounges to Banquets Operations.

Managed teams in the bars and restaurants allocated, to ensure service with excellence & strategically maximize business outcomes as Head Bar tender.

Conducted trainings and internal audit to maintain the service feedback & thrive to meet the expected scores of 4.0 to 4.3 out of 5.0 in the all-day dining’s as an outlet supervisor.

Managed various sporting themes and offers to generate revenue in our multi-winning Sports Bar as an Assistant Restaurant Manager. Planning the duty Rota & vacation planner to control & supervise the payroll as an Assistant Restaurants & Bar Manager for Shades a sports bar & Brasserie an all-day dining.

Monitored the Inventory & slow-moving items and achieved to reduce the par stock & beverage cost of 30% EDUCATION & CERTIFICATIONS

PIC certified in affiliation - Dubai Municipality. Level III Food Safety & Catering.- TSSC

Foundation course in Food Hygiene. - TSSC

WSET level II Wine Spirit Educational Trust. - A&E ISO 9001:2008 Certified Auditor.- INCON

Certified for Managerial Skills, Foundation to Leadership-Starwood Training Academy. Train the Trainer conducted with acknowledgment-Starwood Training Academy. HSCE Education level (12th) in Arts Stream. St. Andrews University, Mumbai, India. Diploma Graduate in F&B service. Dadar Catering College, Mumbai, India.

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