Customer Service Client Services

Yussuf M. Hassan

***-** ******* ***. ******* On 437-***-**** ad6zl7@r.postjobfree.com

Dear, Hiring Manager,

,

Please accept the enclosed resume for a client Services Assistant at your organization. I am highly capable and experienced in Administrative (Clerical), customer service and administration. In addition to my extensive experience in the field, I have graduated with Master of Law (International and Comparative Law (LLM)) at the University of Illinois College of Law, Honor Bachelors Degree (Human Rights and Equity Studies) together with Professional Certificate Public Administration and Law from York University, and (Court and Tribunal Agent) Diploma and Immigration Consultant from Humber College, which I believe makes me a prime candidate. In my previous roles, my duties include providing excellent customer service to diverse populations, both in person and over the telephone, preparing correspondence in relation to community and confidential matters, liaising with various levels of management to ensure that the most efficient methods are employed to meet operational needs.

My roles have given me strong communication and customer service skills. I have strong computer skills and a fast learner when it comes to learning new software and systems. These experiences have afforded me the opportunity of learning policies and protocols to connect, maintain and provide excellent customer service to all clients. My strong communication, excellent customer service skills and in-depth knowledge of diversity; you should hire me for this position because of my proven ability to maintain strong relationships with clients. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work. I confidently work alone and in teams, both situations I always complete tasks on time and enjoy assisting others to ensure their tasks are completed in a timely manner. With my strong ability to pay strong attention to detail and ability to exercise strong judgement in times of crises, you have a well- rounded candidate, you will be proud to have as Leadership. I look forward to meeting with you to discuss a future for me in this capacity. Regards,

Yussuf Hassan

Yussuf M. Hassan

75 Dowling Ave. Unit 103, Toronto, Ontario M6K 3G7 / 437-***-**** / ad6zl7@r.postjobfree.com ADMINISTRATIVE SUPPORT PROFESSIONAL

• 10 years of experience providing high quality administrative support to various teams

• Competencies include: document preparation, correspondence drafting, calendar management, file maintenance, meeting coordination, appointment scheduling and maintain documentation and historical records

• Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic, unbiased and professional manner

• Ability to exercise sound judgement, tact and diplomacy when dealing with confidential and sensitive information

• Strong analytical, problem solving, multi-tasking, organizational and time management skills, with the ability to work independently with little direction and as a member of a team

• Excellent keyboarding and proof reading skills with emphasis on accuracy and attention to detail

• Ability to interpret and provide compliance information on legislation as it relates to specific program areas

• Proficient in MS Office suite (Word, Excel, Outlook, PowerPoint) and internet research

• Strong communication and interpersonal skills to receive visitors, inquiries, and incoming calls

• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment

RELEVANT EXPERIENCE

Remittance Processing Specialist

JPMorgan Chase & Co. – Toronto ON.

• Prepare batches of work by extracting cheques and remittance from envelopes verifying negotiability of cheques to customer specific outline and listing cheques to obtain batch total

• Opening daily approximately 600 cheques

• Ensure all batches are processed timely according to its deadline

• Ensure the integrity of customer accounts

Concierge Customer Service & Reception

Condor Security Inc. – Toronto ON. 2019 – 2022

• Answer department telephone calls within 2 rings, using correct salutation and telephone etiquette

• Improved resident and guest services buy projecting friendly and knowledgeable attitude

• Recipient of multiple positive reviews acknowledging dedication to excellent customer service

• Mange wide variety of resident services and administrative task to resolve issues quickly and efficiently

• Investigated and resolved resident inquiries and complaints in a timely and empathetic manner

• Frequently used word processing spread sheet database and presentation software Freelance Interpreter,

Self-Employ Toronto, Ontario 2008 – 2016

• Provided interpretation services (Kiswahili to English) in diverse settings, including: courts, tribunals, law firms, hospitals, private companies and community agencies. Human Resources Assistant (volunteer) 2014 – 2015

CultureLink Settlement Services, Toronto, Ontario

• Provided administrative, clerical and ad-hoc support for the human resources department

• Typed correspondence, memos, surveys, position codes and other materials; arranged format and content for effective presentation of information; revised items as needed

• Developed and maintained computer records, including recruitment files and tests; general files; and other data such as sick leave, payroll, vacation pay and attendance

• Ensured that privacy guidelines were always adhered to in the creation, transmission and storage of employee information/records.

• Distributed incoming and outgoing mail; answered incoming calls and transferred them to appropriate staff; filed documents; stocked supplies and monitored equipment.

• Prepared recruitment/selection materials and orientation packages for new employees Community Engagement Outreach Worker 2011 – 2013

Neighborhood Link Support Services, Toronto Ontario

• Implemented effective outreach strategies in order to engage with community residents

• Developed an outreach, engagement and education calendar of scheduled activities

• Maintained activity related data and reporting forms for submission to management Legal Administrative Assistant 2008 – 2010

Laurence Cohen & Associates, Toronto, Ontario

• Carried out administrative and clerical tasks to support court cases in a solicitor’s office

• Scheduled meetings for all lawyers in the department; escorted visitors to staff members’ offices, along with providing hospitality service arrangements as requested by staff

• Ensured timely delivery of important information while adhering to privacy protocols

• Distributed inter-departmental memorandums, such as e-mail, voice mail or hard copy

• Made both domestic and international travel arrangements for high level management

• Established and maintained multiple filing systems concurrently - electronic records for all incoming/outgoing correspondence and separate filing systems for each manager

• Composed and formatted a broad range of materials, from contracts, letters and memos to redlining documents, organizational charts, maps and PowerPoint presentations Legal Assistant (co-op placement) 2007

Etienne Law Office, Toronto Ontario

• Prepared and catalogued completed and ongoing cases; kept client database up to date

• Helped clients with their immigration applications and filed cases directly with the Immigration and Refugee Board of Canada and the Ontario Court of Justice

• Supported case preparation by shadowing case summary preparation; organized materials for team case review; kept clients informed by maintaining contact.

• Accurately and efficiently drafted letters and pleadings for Small Claims Court EDUCATION

University of Illinois – Urbana Champaign, IL 2017 - 2017 Master of Law (LLM), International & Corporate Law York University Toronto, Ontario 2011 - 2016

Honor’s Bachelor of Arts Degree - Human Rights & Equity Studies Public Administration and Law Certificate

Humber College Toronto, Ontario 2004 - 2007

Court of Tribunal Agent Diploma

Immigration Consultant Certificate

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