Customer Service Front Desk

Emuni Pollard 214-***-****

ad6z1b@r.postjobfree.com

Personal Summary

Highly motivated, with over 5 years of work experience in a fast paced working environment. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. As well as a willingness to take on added responsibilities to meet team goals.

EXPERIENCE

Walmart, Dallas,Tx — Cashier / Stocker

12/2017 - 01/2019

● Maintained inventory and Upkeep of the establishment with high quality.

● Operated POS systems in an efficient and timely manner

● Provided polite proper customer service at the door to ensure high quality service.

● Trained upcoming talent to meet company standards.

● Monitored self checkout systems and provided help in resolving any issues that may occur.

Candytopia, Dallas,Tx — Brand ambassador

03/ 2019 - 07/ 2019

● High engagement with customers to ensure an easy structured workplace environment for employees and customers.

● Maintained the Exhibit By restocking and cleaning the establishment.

● Educated trade and distributor partners, regarding brand benefits,products, and services.

● Ensure customers enjoy their experience at the exhibit. (Aide in taking photos, videos, play games and be engaging) Homewood sweets, Dallas,Tx — Front Desk Associate

09/2019 - 11/2019

● Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.

● Took reservations over the phone, in person, and via computer for guests and provided confirmation numbers.

● Confirmed important personal and payment information SKILLS

Customer service

Appointment setting

Telecommunications

Food Prep

Team organization

Loss And Theft Prevention.

Identity protection

Fast learner (Less than 1 year)

Guest Services

Receptionists

Adaptability and Flexibility

Willingness to Learn

Product Promotion

Telephone Etiquette

Clear Communication

Ridesharing

LANGUAGES

English

for compliance with security and payment card industry standards.

● Acquired in depth knowledge of the surrounding area to offer guests information about dining options,

entertainment, and shopping activities.

CMI group, Dallas,Tx

08/2020-09/2020

● Collected past due payments or payments for closed accounts.

● Assisted customers with setting up / reopening accounts.

● Aided customers in making updates or changes to accounts.

(setting up auto pay, changing passwords, setting payment plans etc.)

● Educated customers on company systems, form completion and access to available services.

● Maintained up to date knowledge of product and service changes.

Target, Dallas,Tx

09/2022-12/2022

● Communicated with coworkers and management to report challenges.

● Operated cash register for cash, checks, and credit card transactions with excellent accuracy levels.

● Helped customers complete purchases, locate items and join rewards programs.

● Assisted customers with returns, refunds, and resolving transaction issues.

● Used pos system to enter orders, process payments, issue receipts, check for drive up orders and the location of the drive up order.

● Monitored self checkout and aided where needed.

Trader Joe’s, Dallas,Tx

02/2023-10/2023

● Provided excellent customer service by greeting customers and meeting quality expectations.

● Kept food preparation area, equipment, and utensils clean and sanitary.

● Addressed guest needs, questions, or concerns to create optimum experience in store.

● Became familiar with products to answer questions and make suggestions.

● Operated a cash register to ring up final bill and process various forms of payments.

● Stocked and organized shelves in the assigned aisle / area for the hour.

● Properly labeled and stored food and fresh ingredients in the cooler or freezer to optimize freshness.

● Kept pastry / dessert case stocked with fresh selections.

● Removed spoiled and donationable foods and placed items in the proper area after marking them down in the system. Etech, Irving, Tx

01/2022-04/2022

● Assisted customers who were at risk for and had

encountered identity theft.

● I made calls to customers to inform them if they were at risk and how their information had been exposed.

● Helped maintain a healthy work environment.

● Communicated with coworkers as well as the managers.

● Aided customers in getting enrolled in identity theft protection programs.

● Helped customers regain access to their information. EDUCATION

Life School, Dallas, Tx — High School Diploma

08/ 2013 - 05/ 2018

Big Boss Beauty, Dallas, Tx — Continuing Education 05/ 2022 - Current

Mountain View, Dallas, Tx- Under 30 Hours of School PROJECTS

Make Your Character — Cosmetology school final project

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