Service Engineer

RIYAZ PATEL

Date of birth: **/**/**** Nationality: Indian Gender: Male

Phone number: +91-970******* (Mobile) Email address: ad6z02@r.postjobfree.com WhatsApp Messenger: +91-970******* Address: F-TYPE, BUILDING NO-7, ROOM NO-1, SECTOR-4E KALAMBOLI, NAVI MUMBAI, 410218, MAHARASHTRA, India (Home)

Patient Service Engineer excited to transition to new Position where excellent problem solving and troubleshooting proficiencies can be properly used. Adapt at conducting detailed tests and maintenance procedures

02/2021 – 01/2024 Mumbai, India

SERVICE MANAGER MOHINI SHELTORS PVT. LTD

RESPONSIBILITIES:

• Efficiently deliver services to meet customer expectations.

• Develop and implement effective service delivery strategies.

• Build and maintain strong customer relationships.

• Address and resolve customer concerns and inquiries.

• Lead, motivate, and manage a high-performing service team.

• Provide guidance and support for team members.

• Monitor and ensure high-quality service delivery.

• Implement quality control measures.

• Allocate resources efficiently to meet service demands.

• Manage budgets and staffing levels.

• Identify and implement process improvements.

• Address and resolve escalated issues.

• Implement preventive measures for recurring problems.

• Develop training programs for service personnel.

• Keep the team updated on industry trends.

• Manage contracts with clients and third-party providers.

• Contribute to long-term service improvement strategies. 06/2018 – 01/2021 India

SERVICE ENGINEER STOROPACK INDIA PVT.LTD,

RESPONSIBILITIES:

• worked with Storopack India ltd as Service Engineer West India

• Installation of Airplus & Paperplus Machines

• Carry out troubleshooting, repairs and services

• A sound knowledge of electrical & electronic equipment’s

• Electrical & Electronic equipment installations.

• Troubleshooting electrical & Electronic control circuit diagrams.

• If any fault present or any component shorts replacing &

• soldering it properly.

• Uploading software in the machine if its malfunction. ABOUT ME

WORK EXPERIENCE

• Conduct technical training & Quality inspections, highlighting areas for improvement to increase product quality.

• Identify if any unusual problem occurs

• Ensured smooth running of machines by performing regular upgrades and backups.

• Provided field-based and remote access support and troubleshooting for software and hardware issues.

• Customer centric connect & develop portal for Proper procurement of parts for Handling logistics & procurement for existing accounts.

• Managed project with successful installation of 5 Duct lines of length 25 meters each in Amazon (Mumbai), Reliance (Mumbai, Gujrat), Paytm, Flipkart with zero loss.

• New account & KAM coverage & Maintaince of Old Account

• after sale service.

• MS office (Excel & Word)

• Willing to learn new technologies, take instructions & implement new processes 06/2014 – 05/2017 Mumbai, India

SAP BASIS ADMINISTRATOR CONSTACCENT PVT LTD

RESPONSIBILITIES:

• Role creation (PFCG)

• User creation (su01)

• Providing Authorization (T-codes, Object Level) (Su01, PFCG)

• Manipulating Dialog work process parameter as per required (RZ11), (RZ10).

• Client copy (SCCL)

• Creating transport management system (TMS)

• Kernel up gradation

• Role transport

07/2012 – 05/2014 Navi Mumbai, India

DESKTOP SUPPORT ENGINEER VIVA COMPUTER

RESPONSIBILITIES:

• Installing & operating windows xp, windows 7, windows 10

• Taking data backups and retrieval scheme

• Ensure computer hardware is safe & complies with health & safety legislation

• Troubleshooting and managing any hardware related problems

• Installing printer and sharing it on network and troubleshoot

• Installing services & managing services

• Configuring Wi-Fi routers.

• Offered clear, reliable desk-side support to internal service

• users, rectifying issues quickly and accurately

• Provided first-class pc support, using outstanding working knowledge of various windows and Microsoft office applications.

• Assisted customers with software package installations, enabling high performing IT systems.

• Kept detailed records of new installation and related licenses.

• Installed new hardware & software to meet system specifications & user needs.

• Monitored computer system performance and intervened in identified problems.

• Investigated reports of system errors to try to reproduce problems & trace faults.

• updated software for new functionality and improved security.

• Setup new workstations for users with proper cables, equipment & software. 2012 India

BACHELOR OF ENGINEERING IN ELECTRONIC & TELECOMMUNICATION SARASWATI COLLEGE OF ENGINEERING MUMBAI UNIVERSITY EDUCATION AND TRAINING

Navi Mumbai, India

DIPLOMA IN INDUSTRIAL ELECTRONICS BHARTI VIDYAPEETH INSTITUTE OF TECHNOLOGY (MAHARASHTRA STATE BOARD TO TECHNICAL EDUCATION) India

SAP BASIS CONSTACCENT PVT LTD (COURSE & TRAINED IN SAP BASIS Mother tongue(s): HINDI

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Social media Instagram WhatsApp Facebook

I enjoy long walks, socialising with my friends and family and gardening. One of my greatest hobbies is also working on DIY projects in my spare time as I like to stay active and improve my physical skills and abilities in the process. SKILLS

• Big budgets/KAM accounts service after sales

• Technical training, efficient problem solving, hardware diagnostics

• Created Cost analysis models for hardware, logistics & procurement

• Developed a new portal for customer feedback, new account InSite & competion feedback

• Remote support during covid times, cold calls to the customers I hereby certify that the information given above is true complete and correct to the best of my knowledge and believe

LANGUAGE SKILLS

DIGITAL SKILLS

ADDITIONAL INFORMATION

HOBBIES AND INTERESTS

COMMUNICATION AND INTERPERSONAL SKILLS

DECLARATION

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