Project Manager Scrum Master

Scott Patzer ad6ywf@r.postjobfree.com 678-***-****

Expert Test and Project Manager Snellville, GA 30078

QUALIFICATION SUMMARY

Experienced project and test manager with 30+ years of comprehensive experience developing relationships with clients, peers, and senior leadership. Mentored diverse teams with strong emphasis in healthcare and Medicaid Management Information Systems (MMIS). A professional team leader with expertise in strategic planning and inventory management. Adaptable to evolving industry trends, able to drive improvements through innovation and leadership to achieve organizational goals.

AREAS OF EXPERTISE

•Adaptive Agile Scrum/Kanban and Waterfall methodologies in SDLC / STLC process

•Functional, System, Integration, Acceptance Testing

•Stakeholder Engagement, Customer Satisfaction

•QA Test, Defect Metric reporting

•Project, Development, and Test Planning

•Resource Staffing and Optimization

•Team Leadership

•HP ALM, IBM Rational Tools, VersionOne, MS Office, Project

Professional Development

Certified Scrum Master (CSM) Scrum Alliance

Agile Certified: YESI EDUCATION

PROFESSIONAL EXPERIENCE

30 years 1994-2024 Company name change same responsibilities

Cognizant Technology Solutions 01/2014 – 05/2024

Project QA Manager, EmblemHealth RTB for Medical Management tower 01/2024 – 05/2024

•Established process for test estimation, resource planning, scenario creation/validation, and business stakeholder approvals on projects within a hybrid Agile methodology.

•Used ALM and Jira for requirement management and tracing, validation, and stakeholder approvals.

•Conducted integrated E2E testing with third-party vendors, encompassing financial entities, government agencies at various levels, and benefit providers.

Project UAT Support Manager, EmblemHealth RTB Medical Management tower 05/2020 – 12/2023

•Successfully implemented over one hundred forty projects within Salesforce portal and Java development for the Medical Management business tower with a team of eight onsite/offshore staff.

•Standardized the UAT support process setting timeline, communication plan, and templates for scenario creation, test data creation, execution, and reporting for use in all four business towers in the account.

Project Defect Manager, EmblemHealth Transformation Project-Client Facing 06/2017 – 5/2020

•Achieved 85% reduction of open defects across four major releases within the first ninety days by implementing a defect management process across all phases of the product releases.

•Implemented defect metrics reporting process in ALM for internal and client review.

Project Regression QA Manager, NY MMIS Project-Client Facing 01/2016 – 05/2017

•Used Agile methodology in a Scrum framework via Jira to improve automated regression cycle frequency by 100% while boosting script count by 130% with a diverse team of twenty-eight members, both onsite and offshore.

•Streamlined the code migration process between eleven test phase environments into weekly deployments for three parallel releases.

•Successfully authored the system, regression, and comprehensive test plans for stakeholder approval.

Project Onsite QA Manager, MT MMIS Project-Client Facing 01/2014 – 12/2015

•Provided project management for all quality assurance testing of the Health Enterprise Montana MMIS project.

•Established quality methods and procedures for all QA activities including defect and test management and metrics reporting across all project phases.

Xerox Corporation, Government Healthcare Solutions, 12/2011 – 12/2013, Rebadged to Cognizant Technology Solutions

Project QA Manager, MT MMIS Project-Client Facing 01/2012 – 12/2013

•Managed all QA activity with a diverse team of nineteen onsite/offshore leads and testers.

•Implemented a systematic approach for deriving testing requirements and validation points from elaboration sessions for test leads to follow in their test case development.

ACS State Healthcare 1/1/2000 - 12/2011 - Rebadged to Xerox Corporation 12/1/2011.

Contact Management system Test Lead & SME, NH Enterprise MMIS 11/2010 – 12/2011

•Efficiently spearheaded a team of four testers, completing over eleven hundred test cases for the Contact Management system within the New Hampshire Enterprise Health system, spanning three project releases.

•Facilitated collaboration between testing, development, and subject matter expert teams to address forty-two change requests and rectify over one hundred twenty defects.

Program Management MITA Functional Group Test Lead, NH Enterprise MMIS 09/2005 – 11/2010

•Managed an 11-member on/offshore testing team for the Program Management MITA functional group.

Systems Engineer Team Leader, Achieve HCS 02/2004 – 09/2005

•Successfully implemented the data conversion for the Department of Labor (DOL) Black Lung, Nuclear Energy, and Longshoremen workers compensation claims processing contract.

Business Systems Analyst, Test Lead, Mississippi Envision Medicaid System 05/2002 – 02/2004

•Managed the development and testing of over one hundred notices, letters, forms, and reports produced by the MEDS system.

Project Conversion Manager, New Mexico Medicaid MMIS 12/2000 – 05/2002

•Successfully implemented the data conversion process for eleven functional areas in the MMIS system along with ongoing backwards conversion processes that fed non-MMIS systems.

Consultec LLC 09/1994 - 12/1999 - Rebadged to ACS State Healthcare 1/1/2000.

Systems Engineer Team Lead, Georgia SUCCESS Eligibility 09/1994 – 12/2000

•Led three-member team in developing the online enrollment and online/batch eligibility determination programs for TANF, Medicaid, and Food Stamps along with letter and notice generation of the Georgia SUCCESS Eligibility project.

EDUCATION AND TRAINING

State University of New York (SUNY) Oswego, Oswego, NY

Bachelor of Science Cum Laude

Major: Computer Systems

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