Receptionist Cum Admin Assistant
Resume:
Yaroslava Dovzhenko
RECEPTIONIST CUM ADMIN ASSISTANT
CLERICAL FUNCTION ADMINISTRATIVE SUPPORT CUSTOMER SERVICE Energetic and well-organized administrative receptionist with over five years of experience in office, hotel and retail locations. Managing documents, and performing business office functions, completing multiple tasks, good verbal and written communication skills, basic computer and office equipment uses. CORE COMPETENCIES
Verbal and Written Communication Clerical Skills Computer and MS Office Filing Documentation Telephone Etiquette Data Entry Visitor Management Customer Service Teamwork Time Management Active Listening Problem Solving EXPERIENCE
ABJ Group – Doha, Qatar 2019 - 2022
RECEPTIONIST CUM ADMIN ASSISTANT
Responsible for basic clerical duties and management’s support.
• As the primary point of contact supported office staff and visitors with daily requests related to the office operations.
• Sorted, distributed, and forwarded daily correspondence, mails, parcels, invoices, and another reading materials.
Russian 1988
Doha, Muraikh
ad6yq1@r.postjobfree.com
• Operated incoming and outgoing phone calls.
• Drafted memos for the GM, HR, Leasing, Finance, Construction, Procurement departments and collected manager’s signature of the internal memos, distributed to the appropriated departments, kept the record, and filed them.
• Filled the reports by using summarized data.
• Monitored stationary stock and reorded when required.
• Organized and maintained filing system.
• Supported HR department with maintaining employee’s files and records.
• Coordinated communication with candidates and scheduled the interviews.
• Processed employee's timesheets and prepared attendance report.
• Supervised cleaning crew and cleanliness of office space.
• Arranged and coordinated in office space maintenance when necessary.
• Runned errands in the office as and when required to do so. Alshaya Group - Doha, Qatar 2014 – 2017
CUSTOMER SERVICE
Achieved sales goals and build strong customer relationship to ensure future sales.
• Provided professional customer service and communication skills to resolve the problems.
• Demonstrated excellent product knowledge.
• Used celling techniques to reach the target.
• Proceeded a payment.
• Maintained CRM system.
• Performed visual merchandising.
• Fulfilled daily sales reports and monthly stock inventory reports. 44 West Bay - Doha, Qatar 2013 – 2014
FRONT OFFICE RECEPTIONIST
Ensure to run smoothly front office activities.
• Maintained an up-to-date information about the availability of rooms, booking reservations.
• Handled guest requests either in person, via phone or by emai.
• Coordinated with hotel’s departments to resolve guest’s quires.
• Performed clerical duties, such as filing, photocopying, faxing, as assigned.
• Received and sorted mails and deliveries.
• Managed check in and out of guest’s bills and collected the payment.
• Arranged transportation, booked tickets, reserved tables for the guests.
• Performed data entry of guest’s information into the system.
• Refilled office supplies.
• Assisted in other duties when required by the Front Office Manager. International Food Concept Co. - Doha, Qatar 2012 – 2013 RECEPTIONIST
Assisted in providing general administrative support.
• Greeted staff and visitors. Assisted clients in finding way around the office.
• Operated telephone systems, distributed messages.
• Performed basic clerical duties such as photocopying, faxing, taking notes, etc..
• Sorted and distributed mails.
• Provided support to the marketing department with monitoring social media and posting ads in there.
• Assisted colleagues with administrative tasks.
• Took inventory of office supplies and restocked as needed.
• Maintained the general office filing system.
EDUCATION
Management of Tourism (Specialist) - The Russian International Academy of Tourism Graduation: 2011
TRAININGS AND CERTIFICATES
Administration and Secretarial Courses, ICON learning Center, Doha 2018 Receptionist front office (internship), Ozkaymak 5star Hotel, Turkey - Kemer, 2010 Travel service representative (internship), Hammamet Travel Service Company, Tunisia
– Hammamed, 2009
Receptionist front office (internship), Mirada Del Mar 5 star Hotel, Turkey - Geynuk, 2008
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