Customer Service Data Entry

Karleen Apple-Palmer

Multi-Skilled Administrative Professional

ad6ylp@r.postjobfree.com • 831-***-****

Salem 97306

Skilled professional with more than 12 years of progressive and dynamic experience in providing excellent customer service and administrative support across numerous industries. Talent for maximizing client satisfaction and retention by delivering exceptional customer service. Demonstrated ability to develop customer care strategies and build strong relationships with key accounts. Well-versed in streamlining office operations by managing and monitoring wide range of administrative tasks. Expert in organizing schedules, liaising with various departments, and driving process improvements. Compelling communicator with strong attention to detail, relationship-building, problem-solving, interpersonal, and organizational skills.

Areas of Expertise

Administrative Assistance

Customer Service & Satisfaction

Strategic Planning & Analysis

Client Relationship Management

Coordinating Advanced Operations

Data Entry & Administration

General Bookkeeping

Office Management

Reporting & Documentation

Professional Experience

Sabbatical 2022 to Present

Delivered patient care, schedule planning, and time management skills to coordinate day-to-day activities. Learned new skills, such as medication management, quality improvement, active monitoring, and counseling. Developed technical expertise by completing computer literacy course.

Sharron Southern, Salem, OR 2010 – 2022

Bookkeeper/Private Caregiver

Utilized basic word processing and spreadsheet software to perform day-to-day tasks. Supported client by scheduling appointments with doctors. Processed invoices and payments. Entered data, maintained records, and completed tax forms. Updated spreadsheets to streamline workflow. Nurtured and maintained constructive relationships with client.

●Improved client satisfaction and retention by delivering exceptional client service.

●Facilitated utilities, taxes, and other payments by collecting and preparing checks.

●Addressed and satisfied physical, emotional, and developmental needs of client in proper and professional manner.

●Data entry skills along with a knack for numbers.

●Hands-on experience with spreadsheets and proprietary software.

●Proficiency in English and in MS Office.

●Customer service orientation and negotiation skills.

●High degree of accuracy and attention to detail.

●Developed and delivered care plans to client by collaborating with doctors.

Additional Experience

Office Manager, Pacific Earth Resources, San Juan Bautista, CA

Led administrative staff, directed front-office activities, and ensured continuous workflow.

Ordered and maintained computer technology/equipment by pairing efforts with IT department.

Leveraged MS Office Suite expertise to perform data entry.

Utilized ADP payroll system to process payroll for 28 employees.

Collaborated with vendors to ensure timely completion of orders, repairs, and maintenance.

Professional Development

Computer Literacy Course, Linn Benton Community College

Overview of Windows 10 Operating System, and Snipping tool.

Overview of computer networks, internet, browsers, and Cloud Computing (Google Drive and Microsoft OneDrive).

Intro to MS Office suite and overview of Microsoft Word.

Microsoft Excel, Microsoft PowerPoint, and intro to Google Slides and OneDrive PowerPoint.

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