Team Lead Members

Indianola, IA ***** 319-***-**** ***********@*****.***

BRENDA THOLEN

Supportive Team Lead with 28 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. PROFESSIONAL

SUMMARY

SKILLS ● Job Assignments

● Task Monitoring

Process Improvement

Initiatives

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● Quality Control

● Production Monitoring

Operational Efficiency and

Safety

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Performance

Improvement

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● Team Member Motivation

● Performing Evaluations

● Employee Evaluation

● Profit and Loss Reporting

● Team Monitoring

● Complaint Resolution

● Appliance Repair

● Team Meetings

● Workplace Safety

● Set Up Devices

● Workload Delegation

Continuous Improvement

Process

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● Special Requests

● Report Exceptions

● Leadership

TEAM LEAD 07/2022 to Current

Walmart, Indianola, IA

WORK HISTORY

Trained new team members by relaying information on company procedures and safety requirements.

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● Coached team members in techniques necessary to complete job tasks.

● Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

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Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

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● Managed schedules, accepted time off requests and found coverage for short shifts. Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

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Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

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Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

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Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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● Collaborated with other department leads to streamline workflows, improve TEAM LEAD 06/2019 to 07/2022

Walmart, West Des Moines, IA

SUPPORT MANAGER 07/2013 to 06/2019

Walmart, Ames, IA

interdepartmental coordination, and achieve business goals collectively. Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

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Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

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Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.

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Trained new team members by relaying information on company procedures and safety requirements.

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● Coached team members in techniques necessary to complete job tasks.

● Worked different stations to provide optimal coverage and meet production goals. Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

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● Managed schedules, accepted time off requests and found coverage for short shifts.

● Designed strategic plan for component development practices to support future projects. Improved team productivity by implementing efficient project management strategies and streamlining communication channels.

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Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

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Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

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Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

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Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

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Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

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● Coached employees through day-to-day work and complex problems. Analyzed customer service data to identify trends, identify solutions and improve customer experience.

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Collaborated with other teams to identify and resolve customer issues quickly and professionally.

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● Developed and maintained relationships with customers to enhance customer satisfaction. Monitored customer service metrics and provided feedback to team members, upholding quality standards.

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● Monitored employee and customer interactions to assess quality of service. Developed and implemented procedures for responding to customer inquiries and resolving technical issues.

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● Prepared agendas and took notes at meetings to archive proceedings. Assessed personnel performance and implemented incentives and team-building events to boost morale.

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Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.

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BAKERY MANAGER 11/1995 to 07/2013

Walmart, West Burlington, IA

● Managed daily operations to ensure smooth functioning of the support department. Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.

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Actively participated in recruitment efforts, evaluating candidates'' technical skills as well as their fit within the company culture.

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Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

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● Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales. Enforced compliance with food safety standards with proper food storage, sanitation and labeling.

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● Maintained and controlled inventory of baked goods.

● Maintained cleanliness and hygiene in bakery premises.

● Managed all baking operations professionally and handled all problems confidently. Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.

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● Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

● Monitored inventory levels and identified opportunities for cost savings. Developed and implemented policies and procedures to boost customer satisfaction and loyalty.

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● Established performance goals and empowered bakers to exceed targets. Enhanced bakery productivity by streamlining workflow and implementing efficient processes.

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● Managed inventory and reduced waste, resulting in cost savings for the bakery. Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.

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Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.

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Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.

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Burlington Community High School, Burlington, IA

High School Diploma, 06/1994

EDUCATION

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