Front Office Operations Manager

Ravi S. Patel

*** * *-**, *******, Tx ***** 575-***-**** ad6y71@r.postjobfree.com

Summary

Dedicated management professional with exceptional problem-solving abilities, a decisive nature and a good understanding of the market. Offering over 15 years of experience in the Hospitality Industry devoted to balancing Guest and Hotel needs to drive profits and build brand loyalty. History of working hard to learn new processes, optimize procedures and increase Guest Satisfaction.

Skills & Abilities

Hotel Management

Team Building & Training

Property Maintenance Management

Skilled on MS Office, OnQ, PEP, GRO

First Aid/CPR

Customer service

HOTEL EXPERIENCE

DIRECTOR OF F&B /OPERATIONS MANAGER EMBASSY SUITES LAS COLINAS 05//2023 – CURRENT

Opened the Embassy Suite in January of 2024

Helped the Hotel in construction to get this Hotel up and going.

Set all IT equipment at the Back Office/Front Desk/Maintenance/Housekeeping/Restaurant

Directly oversee all operations, Front Office, Breakfast, Housekeeping.

Assist with Revenue Management and Sales

Recruit, and Train new hires in Front Office and Breakfast

Re-organized and re-vamped the Kitchen and F&B/Maintenance Storage to improve efficiency and reduce waste.

Re-organized all storerooms and implemented a PAR Count System for Housekeeping

Assisted as the Hotel Engineer during Vacancies and trained new Maintenance Employee.

Managing F&B

OPERATIONS MANAGER HAMPTON INN & SUITES DUNCANVILLE-DALLAS 4/2022 – MAY/2023

Directly oversee all operations, Front Office, Breakfast, Housekeeping.

Assist with Revenue Management and Sales

Recruit, and Train new hires in Front Office and Breakfast

Re-organized and re-vamped the Kitchen and F&B Storage to improve efficiency and reduce waste.

Re-organized all storerooms and implemented a PAR Count System for Housekeeping

Assisted as the Hotel Engineer during Vacancies and trained new Maintenance Employee.

Assisted with guidance and leadership to guide the hotel to an “Outstanding” QA Inspection for 2022-23

MANAGEMENT / MAINTENANCE CONSULTANT MOTEL 6 HUTCHINS, TX 4/2022 – CURRENT

Assist owner with strategic rate strategies and staffing decisions.

Assist with weekly maintenance requests as well as emergency maintenance challenges.

MAINTENANCE / CUSTOMER SERVICE DAYS INN-DEMING, NM 06/2006 – 05/2011

Maintained the Grounds of the Hotel, including the Pool

Covered Front Desk shifts on a need-to-need basis.

Assisted with all Preventative Maintenance scopes of business

ADDITIONAL EXPERIENCE

IT MANAGER MIMBRES MEMORIAL HOSPITAL 04/2020– 04/2021

Oversaw all Information Security for the Hospital as well as the attached Nursing Home

Completed daily security checks for digital data and responded accordingly to IT Work Tickets

ELECTRICIAN HELPER EXCEL 10/2019 – 02/2020

Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.

Gathered parts, supplies and tools in preparation for each workday or new job.

Assisted electrician in basic tasks such as handling tools and completing maintenance work orders.

MANAGEMENT TRAINEE / AGM TRAVEL CENTERS OF AMERICA 09/2014 – 10/2019

Produced daily, monthly and yearly reports to evaluate performance, adjust strategies.

Shouldered management responsibilities during absence of manager.

Assisted management with operational oversight, business development and improvement strategies.

Resolved escalated concerns and responded to customer concerns swiftly to maintain satisfaction

Reviewed financial accounts for accuracy and resolved discrepancies.

Regulated service delivery to keep operations efficient and in line with budget requirements.

Completed detailed tool and equipment inspections both in field and in shops.

Trained new workers on safety procedures and protocols and enforced implementation.

Kept shop workspaces and various fieldwork locations clean and organized for maximum productivity.

ASSISTANT MANAGER BLAKE’S LOTABURGER 06/2011 – 07/2014

Managed opening and closing procedures and recommended changes to enhance efficiency.

Supported staff development and goal attainment by focusing on skill development and job satisfaction.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Managed inventory control processes control costs and maintain sales floor.

Monitored employee performance and developed improvement plans.

Trained team members in successful strategies to meet operational and sales targets.

Coached team on effective upselling and cross-selling methods.

Education

HIGH SCHOOL DIPLOMA 2009 DEMING HIGH SCHOOL

NMSU- DONA ANA COMMUNITY COLLEGE

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