Customer Service Representative
Resume:
Tyesha Hunt
Missouri City Tx 77489
ad6y2d@r.postjobfree.com
Summary
A self-motivated hard-working Customer Service Representative with several years of experience in a fast-paced, team-based environment. Responsible for taking care of customers' needs. Customer Service Representative who maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty over and off the phone. Looking to obtain a position that will allow my professional demeanor and leadership qualities to shine.
Experience
November 2022 - Current
Samsung HVAC, Remote (WFH) - Customer Service Representative
●Manage large amount of incoming phone calls
●Provide accurate, valid and complete information by using the right methods/tools
●Creating call tickets and profiles for new technicians, homeowners, dealers and distributors.
●Assisting homeowners with providing licensed local HVAC technicians
●Recommend alternate products based on cost, availability or specifications as needed to dealers and distributors
●Expand knowledge and keep current with the latest trends and competitors
●Collaborate with the Account Representatives to determine best methods to resolve problems to ensure technicians, homeowners, dealers and distributors satisfaction and adherence to the company policies
May 2021 - November 2022
Co-Op Financial, 4950 Amon Carter Blvd
Fort Worth, TX 76155 - Contact Center Agent I
●Submit dispute for debit/credit cards .
●Report fraud for debit/credit cards
●Take incoming calls from members. Navigate tools and resources to properly address member inquiries.
●Maintains high level of service with members and meets performance targets.
●Maintain composure and demonstrate a calm, professional position while adapting to difficult situations.
●Develop and maintain productive working relationships with team members.
●Participate in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge
.January 2020 - April 2021
Aetna, 4300 Centreway Pl, Arlington, TX 76018 - CICR Representative
●Pull and research claims.
●Assist providers by researching claim processing logic to verify accuracy of claim payment, member eligibility data and billing/payment status.
●Research standard Medicaid plan designs or certification of coverage pertinent to the member to determine accuracy of claim denial.
●Maintain quality customer services by following customer service practices, responding to customer inquiries and approaching problems logically and in an efficient manner.
●Support providers by providing detailed information on how to file a claim, appeal or dispute.
●Assist providers in accessing an online database by creating accounts, adding associated providers and providing navigation tips.
●Navigate through multiple databases and systems to research claim processing logic while maintaining customer interaction.
●Maintain records of all customer interactions and outcomes.
●Process claims while in call
July 2016- December 2019
Happy Time Day School, 1813 Layton Ave, Fort Worth, TX 76177 - Before and After School Child Care Tech
●Formulated a curriculum for children based on age and need basis
●Qualified in CPR and first aid procedures
●Adapted effectively to changing environments
●Prepare sandwiches, salads, etc. reading recipes, following instructions, mixing, washing, assembling nutritional late lunch and snacks.
●Focused, versatile and dependable
●Worked long and extra hours during summer, winter and spring breaks.
●Provide quality care for children aged 0-12yrs
●Ensured positive and open communication with staff and families
●Developed and implement fun but safe activities
Skills
●General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
●Effective and high quality Customer Service/Relationship management skills via walk-ins, phone, & email; develop rapport and establish positive relationships
●Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
●Professionalism – patience, poise and tact and ability to deal with high volume client traffic
●Effective verbal and written communication skills and listening skills – must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders
●Effective organizational skills and time management skills including ability to prioritize and multitask
●High level of attention to detail and accuracy
●Ability to establish positive working relationships with internal and external customers and employees
●Ability to use good judgment and strong work ethics and integrity on the job
●Ability to understand and follow procedures, work instructions and company policies
Contact this candidate