Scrum Master Project Manager

Susheel Atreya P

Associate Project Manager & Lead QA

776******* ad6xg2@r.postjobfree.com

https://www.linkedin.com/in/p-s-atreya-7414651b

Certified Scrum Master, Six Sigma, and ISTQB Certified

Profile Summary

●A versatile and result-driven Information Technology professional with over 16 years of industry experience.

●Brings insightful project management skills with extensive Quality Assurance / Engineering skills covering web, mobile channels, cloud, and on-prem deployments.

●Practicing scrum master leading software project teams to achieve targeted outcomes.

●Handled multiple end-to-end cycles of software implementation, from requirements through design, development, testing, UAT, and production deployment to maintenance and closure.

●Experience in serving Banking, E-Commerce, Time Tracking Software, ERP/CRM, Healthcare, and Telecom domains.

●Accomplished process improvement by leveraging 6 Sigma & lean 6 Sigma principles.

●Acclaimed for nurturing young talent and enabling harmonious teams.

●Managed 5 ERP Projects for clients in India with a team size of 3, 11 Time Tracking & Compliance projects for clients in North America with a team size of 7, 2 Healthcare projects for clients in the US, 1 Telecom project for clients in the US, 7 Banking Projects for the clients in the US, UK, China, Malaysia with the team size of 15.

●Project management skills:

Methodologies: Agile-Scrum, Kanban, Iterative, Waterfall

Stakeholder management, Tools management, Resource management, Risk management

Delivery of projects to global clients with teams spread across multiple geographies.

Handled several software projects, from the front door through successful closure.

Responsible for defining project scope, deliverables & targets, structure, and governance, with support from other IT functional roles.

Skilled in handling quality management teams across major technical service desks for ERP, Telecom, Banking, Healthcare, e-commerce, etc.

Achieved & maintained a good track record for people management and performance management during my tenure.

●QA skills:

Ownership of complete testing responsibilities from test planning to execution.

Comprehensive QA covering application UI, UX, backend logic, database, APIs for integration with third-party systems.

Web application portals, cloud-based SaaS products, mobile apps, responsiveness.

Experience in automating End-to-end business flow RESTful Web service tests using Rest Assured framework and hands-on experience in Performance testing tools such as J Meter.

Report project status report to the Customer and Cognizant Leadership team every week for the entire project.

As a Defect Coordinator Role, was responsible for reviewing defects raised by team members before assigning them to the concerned teams and performing Root cause analysis for defects leaked to subsequent phases.

Led an account-level initiative called Business Process Modeling to derive business process flows to make the transition from functional testing to Business process testing.

Led an initiative called Test Data Framework and framed an approach to avoid defect leakage due to test data.

●Technical skills:

Project tracking tools: Jira, Kanban boards,

QA tools: Postman, J Meter, Drupal front end, Wave, Browser Stack, Testing Anywhere

Collaboration tools: Jira, Slack, Teams, Google chat

●Team management skills

Planning & Scheduling; Project setup, Task estimation, and effort allocation

Reviewing QA process with other teams/organizations often & upgrading to be in-line

Nurturing new graduates for their talent enrichment and better utilization

●Personal traits:

Leader Motivator Innovator Analytical A Good Mentor

Work Experience

PLEXCEL INFO SYSTEMS PRIVATE LIMITED (BANGALORE)

Providing PMO and quality-assurance assessment of Telecom, Health care, Banking software and systems

Technologies: Drupal, Apigee, Angular, React JS, Mongo DB

oAssociate Project Manager April 2022 to date

oQuality Assurance Lead, January 2019 to March 2022

Project management:

• Expertise in handling development projects related to Apigee, React, Angular, and Drupal.

• Experience in project management from initiation to delivery and auto-pilot phase.

• Requirement elicitation, creating RFP and proof of concepts.

• Create and maintain knowledge artifacts.

• Research and develop functional specifications and system design specifications for client engagements.

• Technical presentations and solution demonstrations to clients and customers.

• Working with stakeholders to elicit high-level requirements and capture business needs.

• Estimating the resources and risk throughout the process.

• Managing timelines, addressing risks and issues in a timely fashion with all the stakeholders.

• Manage ongoing relationships with stakeholders and help meet organization goals through reporting and analytics solutions.

• Experienced in Agile development cycle, Business development, Business analysis, execution and monitoring.

• Provide Operational reports at regular intervals, Weekly, Monthly, and Quarterly.

• Coordination with the dependency teams and external customers.

• Weekly Reviews to the Management and Clients on key deliverables.

QA:

• Leading and guiding the Testing team, coordinating with offshore and onshore stakes, owing QA for large-scale systems.

• Drive QA activities like Test schedule, Environment allocation, Store set up, Deployment schedule, Help

center testing (prod env).

• Collaborated with management to establish testing plans and develop improvement strategies.

• Conduct Daily Defect triage and working sessions for blocker defects and provide periodic updates to all

Stakeholders.

• Performed API testing, E2E testing and Integration testing with 3rd parties.

• Worked closely with key stakeholders to understand business and functional requirements to develop test

plans, test cases, and scripts.

• Analyze and identify regression candidates and draft a strategy for an automation plan

• Performed BDD (Behavior-driven Driven Development).

• Gather and update functional, business, and technical requirements based on individual and group

meetings.

• Experience in end-to-end business flow RESTful Web service tests using the POSTMAN tool and Rest Assured framework.

• Compiled data on quality issues and vulnerabilities and reported all findings to the Product Owner with

suggestions for improvement.

• Maintained detailed recordkeeping and updated project documentation to compile reports.

• Documented identified defects using JIRA and helped developers complete further testing and resolve

issues.

• Monitored project progress and quickly addressed problems to complete testing on schedule.

• Oversaw user acceptance testing and reporting to review software used by consumers in real-world

scenarios.

• Creating and Executing test scripts for regression testing of web applications using Cucumber.

• Developed data management plans to collect, manage, and analyze data.

• Worked with off-site teams to complete timely tests and facilitate smooth product releases.

REPLICON SOFTWARE INDIA (BANGALORE)Provided a quality-assurance assessment of Time tracking software and systems

Technologies: .Net and PostgreSQL

Senior Quality Assurance Engineer (Professional Services) September 2013 to November 2016

Senior Quality Assurance Engineer/Acting QA Lead (Product R&D team/Compliance) December 2016 to January 2018

• Led an offshore team of size 7, was responsible for QA estimates, Test Plan preparation, Resource Loading, Test Design, Test Execution, Defect Tracking, and Test Closure.

• Performed System integration testing for IVR (Inbound call – Rx Status), POS, and Digital platforms.

• Moderating status calls with the onsite team to update the daily status and to get queries clarified regularly.

• Report project status report to the Customer and Cognizant Leadership team every week for the entire project.

• As a Defect Coordinator Role, was responsible for reviewing defects raised by team members before assigning them to the concerned teams and performing Root cause analysis for defects leaked to subsequent phases.

• As a Training champ Role, was responsible for training all the new resources. Acted as advisor and mentor for junior members of the team.

• Led an account-level initiative called Business Process Modeling to derive business process flows to make the transition from functional testing to Business process testing.

• Led an initiative called Test Data Framework and framed an approach to avoid defect leakage due to test data.

MARUTHI-IT.COM (BANGALORE)Provided Application Support and quality-assurance assessment of ERP software and E-commerce Applications.

Technologies: Visual Studio,.Net and SQL Server

Application Support Engineer & QA, July 2007 to August 2013(Product Team)

• Provide technical assistance with software and best solutions based on customer's requirements.

• Excellent knowledge of products leading to unique product configurations tailor-made for the customer.

• Resolve issues or provide information for customers via phone, chat, or email.

• Log bugs and prepare SOW for enhancement requests.

• Resolve technical issues promptly using available resources.

• Complete ownership of issues/cases and well-versed in escalation protocols.

• Work with engineering and Product Management teams for resolution of customer issues.

Academic and Certifications

• Bachelor of Computer Application, Andhra University (June,2007)

• Diploma in Software Testing from NIIT, Bangalore (January 2010)

• Six Sigma and ISTQB certified (September 2013)

• Certified Scrum Master (December,2017)

Achievements

• Awarded for being a Mentor & Liaison across multiple Customer Success Teams & Product Teams 2023 Projects.

• Awarded for outstanding performance 2021 Projects.

• Awarded as Most Valuable Player (MVP) for Successful Go Live of 2014,2016, and 2017 Projects.

• Team Support Award for an Add-on tool called RIA 2015, which is a one-click solution to Import the data to Third-party Applications.

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