Business Unit Data Entry
Resume:
Ashley Hill
Management /Office Administration
Cheyenne, WY 82001
ad6x9d@r.postjobfree.com
1. Developing key performance goals and managing the performance of staff. 2. Creating and implementing strategies for business growth. 3. Hiring new staff within a department or business unit. 4. Ensuring that departments or units deliver quality offerings to clients. 5. Working closely with account managers and other senior staff to retain clients. 6. Developing new solutions to meet client needs.
7. Improving internal processes for better productivity. 8. Overseeing large projects and interpreting performance reports. 9. Managing the budget and monitoring the financial health of a location or business unit. 10. Strive to meet sales goals and bonuses quarterly. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Community Manager
RHP Properties-Laramie, WY
March 2024 to Present
• Maintain community by enforcing rules and regulations while also having empathy and working with others to achieve a peaceful and clean environment for all.
• Sale of homes and advertising for homes. Making connections with potential residents to achieve sales goals.
• AP making sure all invoicing and billing is paid for. Office Coordinator
Tri State Oil Reclaimers-Cheyenne, WY
October 2022 to March 2024
• Payroll
• Quickbooks
• Data Entry
• Utilizing and Establishing an Employees Manual
• Researching and Implementing state laws for DOT
• Knowledge in FMLA
• Filing and Organizing all paperwork
• Paying/FIling State Taxes for CO, NE, MT, UT, ND and NM as well as Federal 941's.
• Answering customer questions and dispatching to drivers.
• Budgeting
• AP and AR certified
Client Engagement Manager
Office Depot-Cheyenne, WY
October 2016 to October 2022
Gather and analyze market intelligence including a thorough understanding of customer needs, market trends, competitive strengths and weaknesses, and opportunities Identify cost savings opportunities and value-added programs to maximize market penetration Acts as the acquisition and client management lead for Co-brand Cards and participates in regular management team meetings and strategic planning sessions Leads the Co-brand acquisition strategy, planning & financial impact/analysis (CPA) for each co-brand partner
S&CE lead with Cards Marketing to develop appropriate Co-brand Client segmentation models, acting as a Client Experience Champion for Co-brand Cards
S&CE lead with Co-brand product partners when assessing new co-brand opportunities S&CE lead on acquisition and client management targets for new co-brand product launches Collaborates with Marketing & Sales and Client Engagement team to leverage spend on integrated advertising campaigns, direct marketing, digital strategies relating to co-brand S&CE SME on co-brand contract negotiations relating to acquisition and client engagement activities and KPIs
Leverages expertise of all channel managers to enhance and optimize appropriate channel mix for co- brand cards to drive greater acquisition and client management results GUEST RELATIONS MANAGER, CHEYENNE ICE AND EVENT CENTER AQUATIC CENTER
October 2012 to July 2016
Key Accomplishments: Enhanced event participation by organizing a stem-by-step process in an effort to maintain consistency in messaging and
scheduling events for customers; trained staff members in standardized communication strategies, including customer service expectations behaviors to maximize the customer experience; provided a professional and courteous follow up/follow through system for all staff members to ensure repeat customers and outstanding reviews; organized birthday
parties, business events, awards dinners and other related events in an efficient and streamlined manner by creating an events checklist unique to
each type of event; provided financial reporting and customer review statistical information to the Events Director monthly and highlighting the increase in event bookings; contacted repeat customers both by telephone
and in writing to inquire on their event(s) and requested feedback on enhancements to improve their experience; managed staff members through
ongoing performance feedback, goal setting, and mentoring to assist them in their career paths; opened and closed the events center and reconciled daily
visit, inquiry, and traffic statistics and summarized comparative data weekly to last year's statistics; completed a broad range of other responsibilities and business process improvements as needed;
GUEST SERVICES/CONCIERGE
LA QUINTA INN
May 2008 to November 2010
Key Accomplishments: Organized and initiated all guess service requests and bookings; ensured room readiness with staff; communicated with hotel staff members on special needs for customers; reconciled cash/credit/money orders received daily; provided up-selling of guest rooms, and promoted hotel enhancements and services; handled follow up and follow through with customers to ensure an outstanding experience.
Education
Some College in Business
LCCC - Cheyenne, WY
August 2008 to May 2011
Skills
• Customer service
• Organizational skills (8 years)
• Management (10+ years)
• Upselling
• Personal assistant experience
• Training & development
• Bookkeeping
• Clerical experience
• Human resources
• Retail sales
• Retail management
• Store management
• Employee evaluation
• Communication skills
• Computer literacy
• Social media management
• QuickBooks
• Typing
• Payroll
• Marketing
• Budgeting
• Merchandising
• Windows
• Sales
• Guest relations
• Computer operation
• Microsoft Powerpoint
• Office manager experience
• Event planning
• Leadership
• Assistant manager experience
• Microsoft Office
• Time management
• Microsoft Word
• Writing skills
• Front desk
• Microsoft Excel
• Employee orientation
• Financial report writing
• Lead generation
• Supervising experience
• Process improvement
• Sales management
• Guest services
• Administrative experience
• Business development
• Team management
• Stocking
• Cash handling
• Cashiering
• Recruiting
• Accounting
• Employee relations
• Employee relations
• Outside sales
• Operations Management
• Profit & Loss
• Records management
• Direct sales
• Analysis Skills
• Account reconciliation (2 years)
• Microsoft Excel (10+ years)
• Microsoft Word (10+ years)
• Schedule management (7 years)
• Problem management
• IT
• Direct sales
• Analysis skills
• Leadership
• Customer service
• Human resources
• Training & development
• Budgeting
• Accounting
• Windows
• Recruiting
• Upselling
• Marketing
• Typing
• Account reconciliation
• Supervising experience
• Profit & loss
• Conflict management
• Microsoft Publisher
• Team management
• Google Suite
• Records management
• Sales management
• Research
• Social media management
• Retail sales
• Front desk
• QuickBooks
• Bookkeeping
• Office management
• Accounting software
• Google Docs
• Payroll
• Sales
• Cash handling
• Guest services
• Operations management
• Merchandising
• Sourcing
• Accounts payable
• Mac OS
• Clerical experience
• Document management systems
• Video editing
• Yardi
• Fair Housing regulations
• Store management
• Banking
• Project management
• Relationship management
• Statistics
• Inside sales
• Data management
• Guest relations
• Cold calling
• Product development
• Accounts receivable
• Negotiation
• Documentation review
• Public relations
• Balance sheet reconciliation
• Cash register
• Organizational skills
• Management
• Phone etiquette
• Communication skills
• Microsoft Office
• Resident's rights
• Microsoft Powerpoint
• Proofreading
• Business management
• Time management
• Data entry
• English
• Microsoft Access
• Microsoft Outlook
• Filing
• Process improvement
• Project coordination
• Inventory management
• Staff training
• Purchasing
• Pricing
• Outside sales
• Office experience
• HIPAA
• Math
• Hotel experience
• Property management
• Financial statement preparation
• Bank reconciliation
• Journal entries
• CRM software
• B2B sales
• Event planning
• Personal assistant experience
• Customer acquisition
• Customer support
• Customer relationship management
• Case management
• Customer retention
• General ledger accounting
• Adobe Acrobat
• Administrative experience
• Tax Experience
Certifications and Licenses
Driver's License
July 2023 to September 2028
Certified Payroll Professional
June 2020 to September 2025
CPR Certification
Additional Information
SKILLS
• Outstanding customer service ● Designing enhancements to improve
• Strong organizational skills efficiencies in operational processes
• Dependable, dedicated team player ● Strong, experienced leadership skills
• Outgoing, intelligent, and compassionate ● Proficient in Microsoft office, Word,
• Outstanding analytical and statistical skills PowerPoint, Excel and all other office
• Quick books efficiency
equipment
2
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