Customer Service Representative
Resume:
Jay McIntyre
Paoli PA *9301
ad6wfk@r.postjobfree.com
Experience
Customer Service Representative, Turn 5. February—September 2023. Paoli, PA.
Answer calls from customers.
Customer Service Agent (contract), Robert Half. June 2022—February 2023. Southampton, PA. (remote work)
Answered a high volume of inbound calls for Morevent A/C Repair and Air Conditioning Replacement Service. Scheduled clients for appointments. Occasionally made outbound calls for the same purpose. Utilization of company spreadsheets for this scheduling.
Customer Service Representative (contract), Aston Carter. June—October, November-December 2021 Bala Cynwyd, PA. (remote work)
Answered a high volume of inbound calls while providing customer service for various federal programs. Assisting claimants with request and statuses on applications. Supported on various projects providing customer service and resolving customer questions. Documented and entered customer activity in internal database. Maintained performance metrics regarding call handle time and customer.
Cashier, Goodwill Keystone Area. December 2014—December 2020. Berwyn, PA.
Run register, help customers.
Sales Rep, Field Marketers of America. October--December 2014. Exton Square Mall, Exton PA.
Offer entries into a sweepstakes contest.
Dishwasher, Our Deli. April--October 2014. Paoli, PA.
Wash dishes. Take out trash. Clean floors. Work overtime every week.
O.E. Consultant, Bath Fitter. March--April 2014. Kiosk in Exton Square Mall, Exton PA.
Encourage customers to take free estimates for bathroom and kitchen refits.
Salesperson, Hickory Farms. November--December 2013. Seasonal job in Exton Square
Mall, Exton PA.
Ran register, dealt with customers, restocked shelves.
Mail room/Data Entry, Taylor Gifts. June 2002--October 2008. Paoli, PA.
Originally hired to handle phone calls, was transferred to data entry/mail due to fast typing skills.
Dealt with majority of mail orders during this period for entire company.
Cashier/Floorwalker, CVS. February 2000--May 2002. Montgomery Mall, North Wales, PA.
Store has since closed.
Ran register, dealt with customers, restocked shelves.
Assistant Manager, Time-Out Video Arcade. April 1998--November 2001. Montgomery Mall. North Wales, PA. Store has since closed.
Originally hired as floorwalker, promoted based on availability and reliability.
Dealt with customers, gave out change, accounted for money at open/close of shift (sometimes
the one, sometimes the other).
Previous employment includes Denny’s Restaurant, Perkins Restaurant and Bakery, Amoco Split Second Gas Station/Convenience store, TradeStar Investments (now known as TradeSelect), Radio Shack, McDonalds, Arby’s, and Bucks County Public Library-Doylestown branch.
Education
Attended, but did not graduate from West Chester University, West Chester PA.
Associates of Arts Degree, Bucks County Community College. Newtown PA.
Other
Co-author of Lowther and Deardon: Tained Gold, with Dan Jordan. Published 2012 by Lulu Press. Inc.
References
Darby Edwards 610-***-****
Dave Brosseau 403-***-****
Dan Jordan 610-***-****
Bob Moses 610-***-****
Kimberly Gardiner 610-***-****
Frank Allen 862-***-****
Waleska “Wally” Vera 610-***-****
Heather Harmon 806-***-****
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