Project Management Quality Assurance
Resume:
DALE W. BULLARD
*** *** ****** **., *****, SC, **651 864-***-****
Email: ad6w9q@r.postjobfree.com
LinkedIn Profile: http://www.linkedin.com/in/dalebullard
Summary
Seeking to leverage expertise in project management, technology, and communication providing exceptional value to a forward-thinking organization. Dedicated Special Project Manager with a proven track record of successfully leading cross-functional teams delivering high-impact projects on time and within budget. Skilled in strategic planning, resource allocation, and stakeholder management. Known for innovative problem-solving and a keen ability to identify and capitalize on opportunities. Adept at fostering collaborative environments that drive project excellence.
Employment History
Infor (US) / Special Project Manager
Sept 2012 - Sept 2023
●Lead 16 annual regulatory and internal audits (SSAE18, SOC 1 and SOC 2).
●As a member of the Information Security Office, collaborated with internal departments and 3rd party audit firms, to ensure smooth execution of SOC 1 and SOC 2 audits, effectively maintaining SAAS provider compliance.
●Summarized audit findings and recommendations and prepared reports and presentations for senior management.
●Developed evidence request lists, IT Security Risks, and Remediation Tracking.
●Developed Disaster Recovery / Business Continuity Testing / Documentation.
●Managed Project resources, included team members, budgets, and materials, optimized resource allocation for maximum efficiency.
●Planned, Designed, Executed, and Evaluated the ISO phishing email campaigns / exercises companywide. As part of the Infor Security Awareness team.
●Assisted with Infor’s FedRAMP authorization approval.
●Assisted with Infor Security Office on Security Awareness Team conducting training and email phishing exercises.
International Business Machines (IBM) / Disaster Recovery Manager
Feb 2011 - Aug 2012
●Developed Disaster Recovery / Business Continuity Testing / Documentation.
●Maintain a current Disaster Recovery Plan (DRP).
●Plan, lead, and conduct live Disaster Recovery and test tabletop exercises.
●Update Disaster Recovery procedures with the lessons learned from DR test execution.
●Update Disaster Recovery scenarios to reflect network changes and test as needed.
●In the event of a declared disaster, execute and coordinate disaster recovery procedures per business service-specific disaster recovery plan.
●In the event of a declared disaster, support the organization in the execution of the Continuity of Operations Plan (COOP).
●Maintain a Crisis Management Plan for management of catastrophic incidents in response to a natural or manmade disaster, to include an Emergency Contact List with contact information for the Contractor, other Contractors, and USAID management staff and other key individuals.
Flour Daniel / Project Automation Specialist
June 2010 – Jan 2011
●Provided technical configuration and office support for the design tools technology in conjunction with the office Automation Manager
●Employed effective knowledge sharing behaviors in the use of Fluor’s knowledge management portals and communities
●Work with the Project Information Manager (PIM) to analyze any technical implementation or configuration issues for the design tool technology
●Work with the Project Automation Specialist (PAS) to analyze and evaluate the design tool technology support and implementation requirements
●Provide client or project presentations as directed
●Provide moderately complex end user office support, project setup and configuration, or special project modifications required for the automation technology utilized
●Other duties as assigned
International Business Machines (IBM) / System Engineer, Project Management
Dec 2003 - May 2010
●Implemented agile methodologies fostered a culture of collaboration, transparency, and adaptive planning within the project teams.
●Implemented robust risk management strategies, proactively identified and mitigate d project risks, resulted in successful project outcomes and client satisfaction.
●Lead quality assurance efforts, created test cases, conducted rigorous testing, and ensured the delivery of high-quality, error-free systems to clients and end-users.
●Maintained system automation for zOS, Tivoli Workload Scheduler (TWS), ITCAM and other applications in the Michelin and IBM production environment.
●Managed vendor relationships, negotiated contracts, and evaluated technology solutions to select hardware, software, and services that aligned, with organizational needs and budget constraints.
●Conducted thorough infrastructure assessments, analyzed network architecture, hardware, and software systems to identify vulnerabilities and areas for improvements.
Michelin Tire Corporation Greenville, SC / MVS Technical Support Specialist
Jan 2000 – Nov 2003
●Provided system automation support and coordinated all mainframe IPL’s.
●Customization and Installation of Software & Maintenance for System Automation for OS/390, Tivoli Operations Planning and Control, Tivoli NetView for OS/390 and IBM Online Library (Book-Manager).
● Provided 24 x 7 off-hour support for all products.
●Provided technical support for software programs as well as IS & customers.
●Client service provided for OPC users, data center, MITS Help Desk Personnel, Technical Support Personnel and Production Control.
●Installed replacement product for OPC – “Tivoli Workload Scheduler for z/OS”
●Provided off-hours support and back-up support for Endevor batch jobs.
●Provided Disaster Recovery Support on OS/390.
●Provided Customized Training to both end users and operation personnel on supported products.
●Planning, implementing and supporting backup/ recovery procedures.
Michelin Tire Corporation, Greenville, SC / Programmer Analyst
May 1992 – Dec 1999
●Provided System support for production control job scheduler OPC.
●Provided Training to end users and Production Control Schedulers on OPC.
●Customized system to better serve end users.
●Provided System Support for Voice Recognition Unit (VRU).
●Provided 24x7 Support of system. Provided 24x7 Support of system.
●Provided Backup support for System Automation for OS/390.
●Planning, implementing and supporting backup/ recovery procedures.
●Provided assistance in problem recognition and provided guidance in problem resolution.
●Trained operators on several different monitoring tools i.e. TMON, OPC, AOC, NetView and other products both on and off mainframe.
Education
●University Of South Carolina / B.S Business Administration
Professional Certifications
●ITIL v3 Fundamental
Competencies / Skills
Cyber Security
Network Security
Project Management
KnowBe4
Microsoft Program (Excel, Word, PowerPoint, Access)
Data Management (SQL, MYSQL, ORACLE)
Risk Management
JIRA
ServiceNow
SharePoint
Data Analysis
Technical Aptitude
Interpersonal Skills
References
Available Upon Request
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