Customer Service Sales Representative
Resume:
Kyle Wilke
Hospitality
Harwood Heights, IL 60706
ad6vch@r.postjobfree.com
EXPERIENCE
Bar Siena (O'hare Airport)
December 2023-Current
●Working in cooperation with MCA(Master Concession Air) and DineAmic hospitality to help open the establishment.
●Successfully completed all the necessary training and mastered the wine list and menu.
●Working with a wide variety of different guests from all over the world.
●Opened and closed the restaurant.
Malibu Barbie Cafe(Pop-Up), Chicago— Server
May 2023 - October 2023
●Worked in cooperation with Matel and Bucketlisters to execute a swift and efficient opening at the Pop up.
●Helped Train and mentor new hires so they could effectively meet the expectations and standards that were required.
●I accumulated 28 five star reviews since May and was rewarded with a bonus for exceptional customer service.
Fogo De Chão, Rosemont— Server
May 2022 - April 2023
●Established menu knowledge, and prepared accordingly for my position.
●Recommend wine pairings along with dishes as well as desserts implementing successful upsell tactics.
●Effectively trained other new members of our serving staff.
●Maintained a clean working environment.
●Made sure guests tables were always kept well maintained.
Sales Representative, Chicago/New York—Silversmith Solutions
March 2021 - Sept 2022
●Sold Community Solar at a residential and commercial scale.
●Used different marketing strategies depending on campagne, including cold prospecting methods like door to door and cold calling.
●Also attended a variety of marketing events to expand my network of various business owners.
●Utilized my warm market to expand my sales portfolio to friends and family.
Harry Carays Italian Steakhouse, Rosemont—Server
Feb 2021 - Jan 2022
●Properly open and pour wine at the table side.
●Assist with special events as needed.
●Promptly resolve guest issues/inform management when necessary.
●Provide exceptional service in a fine dining setting.
●Successfully pass an extensive test on menu and restaurant knowledge.
DI Maggios, Harwood Heights — Server
May 2018 - 2020
●Ensured an exceptional dining experience by giving the customer fast and effective service.
●Helped open and close the restaurant.
●Took orders from guests, served, and bussed tables.
EDUCATION.
Maine South, Park Ridge — HIgh School Diploma
May 2016 - August 2020
SKILLS
●Negotiation
●Cold Prospecting
●Interpersonal Communication
●Customer Service
●Results-oriented
●Hospitality
●Upselling
●Detail-oriented
●Diligence
●Punctual
●Creative Problem-Solving
Career Objective
Seeking a challenge in a reputed organization where I can learn new skills, expand my knowledge, and get an opportunity where I can make the best use of my full potential.
LANGUAGES
Spanish-Beginner
PROJECTS
Certified by HIPPA and the CDC to do preventive Covid-19 testing.
Training in Bartending.
Contact this candidate