Business Analyst Salesforce Administrator

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Kevin Fons

Fenton, Michigan, United States ad6upr@r.postjobfree.com 810-***-**** in/kevfons

SUMMARY

Experienced Business Analyst & Salesforce Administrator with 14 years of expertise in communication management, data visualization, and project planning. Proven track record of successfully introducing new technologies and job aids. In-depth knowledge of leading CRMs and business process reengineering. Driven to deliver creative and effective solutions. EXPERIENCE

Business Analyst

Informa Business Systems February 2020 - January 2024, US, MI, Flushing Led joint development for UX design, successfully transforming ATM software into a seamless banking experience for over 20 financial institutions.

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Evaluated and optimized business processes; introduced targeted job aids and training programs, resolving 75% of issues and preventing a costly ERP migration by developing in-house SQL query solutions.

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Developed and implemented comprehensive CRM forecasting reports and interactive dashboards, reducing sales team data organization time by 60% and enhancing revenue prediction accuracy by 25%.

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Interviewed consumers and sales team to identify pain points in the customer journey, relieved by developing a technology experience center, reducing lead time-in-pipeline by 80%.

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Reduced project length from 6 months to 2 by using Scrum to run daily standups to keep the team on task, creating sprints and tracking results, and using a backlog to prioritize tasks.

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Created detailed UPN process maps, streamlining operational procedures and decreasing onboarding time by 40%, leading to a 25% increase in new hire productivity within the first month.

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Project Manager

Spraymaster Irrigation April 2009 - February 2020, US, MI, Fenton

• Adopted agile methods to eliminate redundant work, resulting in a 20% reduction in project timelines.

• Gathered requirements and coordinated resource allocation to deliver quality standards on time and within budget. Identified and analyzed potential project risks, delivering strategic guidance on mitigation tactics that proactively addressed roadblocks; resulting in a 25% reduction in project delays and a 15% increase in team productivity.

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• Reduced employee turnover by 40% by adopting new training methods and creating job aids.

• Managed cost overruns, implementing cost control measures to bring overhead costs down by 10%.

• Implemented process and quality improvement initiatives, resulting in a 30% increase in customer satisfaction. EDUCATION

MBA - Marketing And Innovation Management

University of Michigan

BBA - Marketing

University of Michigan

CERTIFICATIONS

Salesforce Certified Business Analyst

Salesforce

Salesforce Certified Administrator

Salesforce

Certified Scrum Master

Scrum Alliance

SKILLS

Project Management, Risk Identification, Agile Methodologies, Process Mapping, Requirement Gathering, Scoping, Process Improvement, Critical Thinking, Adaptability

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Salesforce, Hubspot, Figma, Asana, Adobe Creative Cloud, Microsoft Office

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