Home Care General Manager, Administrator, Sales Manager, Business Mgt.
Resume:
Clay Sword
Edmond, OK *****
ad6uow@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Co-Administrator, General Manager
Visiting Angels Senior Home Care - Port Saint Lucie, FL February 2015 to Present
Visiting Angels Franchisee Training School Graduate Visiting Angels University Training Graduate
Created a Home Care Agency from the ground up and proceeded to grow the agency into gross revenues of nearly 1 million in the first 12 months.
• Directed all senior home care services ensuring excellence on a regular and uninterrupted basis.
• Managed the operations and employees of the Agency in accordance with standard business practices, FL law and AHCA policies.
• Developed all marketing, SEO and client procurement, Increasing call volume by 30%.
• Eliminated 3rd party marketing firms and created an in-house project that reduced marketing costs by 50%,
• Created phone scripts that converted potential customer phone inquiries into in-home presentations and new clients.
• Developed and implemented annual business plans that demonstrated how to achieve financial goals while meeting customer expectations. Constantly explored creative methods of improvement.
• Redesigned onboarding procedures that reduced turnover to below the national average for Registered Nurse, CNA's, HHA's and all office staff.
• Expert knowledge of HIPAA privacy and security regulations that appropriately handled and secured all client information.
• Created in house collections procurement that resulted in only 1 write off in 24 months.
• Communicated with client and third-party insurance companies to align proper transmittal of Plan of Care forms and invoices for prompt reimbursement to client and payment to the Agency. Sale Support Senior Analyst - OEM
Dell Computers - Round Rock, TX
May 2011 to February 2015
• Created procedures and worked directly with OEM sales teams to streamline operations from inception to shipping stage
• Engaged cross-functional teams, worldwide to ensure timely delivery of product.
• Implemented multiple projects to ensure all sales processes proceeded on schedule.
• Coordinated across multiple time zones to track progress of projects and remove roadblocks for sales and engineering teams.
• Interacted with teams remotely and at all hours to support all aspects of the OEM sales process.
• Creatively engaged assignments where considerable judgment and initiative were required in resolving conflicts, making choices, recommendations, or decisions in extremely ambiguous situations resulting in the success and sales expectations of the OEM sales division. Co-Owner, VP Of Sales and Marketing
DirectBuy of Portland - Portland, OR
August 2001 to May 2010
Took over co-ownership from a struggling owner and went from negative net situation in 2001 to over 7.5 million in sales and positive net of 1 million by 2005.
• Directed all Sales, Marketing and Membership Sales that were delivered beyond expectations on an ongoing basis, 6 days per week.
• Developed and Managed a 6-person, in-house sales team responsible for membership sales to a private, wholesale buying club.
• Developed and managed a 12-person, in-house marketing team responsible for setting appointments for prospects to attend a sales seminar for the purpose of enrollment into a private, wholesale buying club.
• Propelled sales into the top 20% of all franchises nationwide.
• Designed procedures for all HR, on-boarding, and sales & marketing training of employees.
• Created procedures for all employee discharges and disputes.
• Conducted client follow-up and ensured client satisfaction post sale.
• Ensured all functions and operations were conducted per Franchise guidelines.
• Coordinated with product sales and 500 national distributors and manufactures to ensure client satisfaction of products received.
Education
Associate in Airframe
Community College of the Air Force - Nellis AFB, NV, US Air Force Technical Training School
Skills
• Public Relations
• OEM
• Presentation Skills
• Branding
• Digital Marketing
• PPC Campaign Management
• Recruiting
• Marketing (10+ years)
• Google Analytics
• Management
• Project Coordination
• Product Development
• Conflict Resolution (10+ years)
• Project Implementation
• B2B Sales
• Project Management
• Business Analysis
• Email Marketing
• Account Management
• Business Development (10+ years)
• Outside Sales
• Sales Management (10+ years)
• Research
• Search Engine Optimization (SEO)
• Conflict Management
• E-Commerce
• Salesforce
• CRM Software
• Google AdWords
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