Social Media Customer Service
Resume:
Jason Brooner
Wellington, KS *****
ad6uk5@r.postjobfree.com
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. I'm moving to the Jackson area Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
TalentWorldGroup Plc.-Remote
November 2023 to Present
Answer phone calls, emails, and chat to resolve customer issues. Problem solving, data analytics, customer relationship management
Visual Merchandiser
Observa-Remote
September 2023 to Present
Photograph shelve sets and product sets for companies. Organize and straighten sets Merchandising
Master Merchandiser Driveline Retail-Remote
June 2023 to December 2023
· *Planned and executed promotional campaigns across multiple channels to meet seasonal objectives.
· *Created and maintained detailed reports on inventory levels, stock
· availability and forecasted demand.
· *Conducted regular store visits to assess merchandising compliance with corporate standards.
· *Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
· *Monitored stock to maintain sufficient quantity of featured product.
· *Arranged items in favorable positions and areas of store to attract customers and optimize sales.
· *Built product displays and placed appropriate signage for merchandise. Landscape Designer and Social Media Manager
Boxman Lawn Service-Arkansas City, KS
March 2021 to December 2021
• Designed landscaping plans for clients
• Worked with vendors and negotiated prices for products
• Managed a 4-man crew for implementation of design.
• Put the company's whole social media presence together
• Content creation and analytics
Truck Driver
Fischer Irrigation-Dodge City, KS
November 2016 to August 2020
· *Maintained accurate logs of hours worked and miles driven in accordance with federal regulations.
· *Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tire rotations, and other service activities.
· *Loaded and unloaded cargo using proper techniques to ensure safe delivery.
· *Communicated with dispatch office regarding pickup and delivery times or changes on route.
*Loaded pallets onto trailers for shipment.
*Stacked loaded pallets in designated areas using proper stacking methods according to company policies and
Forklift Operator
Tyson Foods-Noel, MO
October 2016 to October 2016
· *Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
· *Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
· *Performed daily maintenance checks on forklifts to ensure optimal performance.
· *Inspected loads prior to lifting to determine weight distribution and stability.
· *Ensured safety procedures were followed when operating forklifts.
· *Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
· *Loaded pallets onto trailers for shipment.
· *Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
· *Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment
Operations and Social Media Manager
Johnson Enterprises Radio Group-Wellington, KS
January 1996 to September 2005
• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Managed day to day operations for three radio stations
• Handled all customer and listener issues
• Public relations
• Created all Social media content
• Managed all scheduling of posts, content creation (copy, audio, video), Social media giveaways, and promotions
Education
Wellington High School - Wellington, KS
May 1992
Cowley County Community College Arkansas City - Arkansas City, KS Skills
• Information Security
• Slack
• Sales Techniques
• Microsoft Office Expertise
• Customer Relationship Management (CRM)
• Prioritization
• Computer Proficiency
• Microsoft Office Expertise
• Complaint Resolution
• Microsoft Office
• Computer Proficiency
• ZenDesk
• Data Entry
• Creative Problem Solving
• High-Energy Attitude
• High-Energy Attitude
• Friendly and Outgoing
• Prioritization
• High Energy Attitude
• Data Collection
• Zoom
• Data Analytics
• Help Desk
• Analytics
• Content creation
• Video editing
• Social media management
• Marketing
• Communication skills
• Facebook Advertising
• Digital Marketing
• Project Management
• Video Production
• Typing
• Organizational skills
• Data entry
• Editing
• Customer service
• Upselling
• Microsoft Outlook
• Microsoft Excel
• Microsoft Powerpoint
• Google Docs
• Training & development
• English
• Salesforce
• Project management
• Microsoft Word
• Payroll
• Management
• Live chat
• Account Management
• HTML5
• CSS
• Customer support
• SaaS
• Continuous improvement
Certifications and Licenses
Forklift Certification
Project Management Principles
November 2023 to Present
My learning academy
Digital Marketing Advanced Certification
January 2024 to Present
From google
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