Service Desk Customer
Resume:
Michelle ***** Manhattan, St Suzanne Clair Shores, MI 480842 Jacobson 586-***-**** ad6uau@r.postjobfree.com Objective
Seeking a challenging position to use my technical and customer service skills to support and advance an organization’s business objectives. Dedicated Service Desk professional and skilled problem- solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user requests for desktop, laptop, mobile, network and peripheral issues. Education
Associates of Applied Science – ITT Technical Institute, Troy, Michigan Graduated in June of 1997
Electronics Engineering Techology
Associates of Applied Science – Baker College, Clinton Township, Michigan Graduated in June of 2008
Medical Assisting
Experience
CASHIER/COUNTER HELP NINO SAVLAGGIO INTERNATIONAL MARKET, ST CLAIR SHORES 03/2022 TO 0/2024
o Rang up customer orders inside and out in the floral tent o Assisted with food demonstrations
o Assisted in other departments as needed
o Filled customer orders at the prepared food counter OFFICE ADMINISTRATOR S & K STEEL, MADISON HEIGHTS, MI 01/2020 TO 03/2022 o Reception
o Accounts Receivable and Payables
o Assisted with new hires orientation
o Scheduled pick up of products going out
SERVICE DESK ANALYST DATA TECH CAFÉ, INC., MADISON HEIGHTS 06/2011 TO 08/2019 o Take calls and emails, diagnose, troubleshoot and remotely resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.
o Network Support – troubleshoot routers, modems, access points; walk customers through location reboots and layer one for the vendors.
o Software support – customer specific systems, sales systems, remote desktop access o Server support – backup monitoring and daily support o Workstations (Desktop, Laptops and MACs) – remote support (connectivity, software); patching
o Workstation peripherals – keyboards, mice, cash drawers, credit card machines, printers, barcode scanners.
o Support for Office 365 access, account setups, distribution list setups. o Active Directory support
o PowerShell support
o Assist with new location/store setups for current and new clients performing remote software o Assist with new location/store setups for current and new clients performing remote software imaging, testing and reporting.
o Collaborate with Tier III to resolve complex problems that require escalation. Provide detailed descriptions of issues in trouble ticket system and follow up diligently to ensure swift resolutions.
o Work daily with vendors as an intermediary for the customer to remediate issues. o Document processes and procedures in wiki database. o Work with Procurement and Distribution on requests relating to hardware and software purchases, RMAs and imaging.
o Keep contact information up to date from various clients in ticketing system and monitoring tools.
CHIROPRACTIC ASSISTANT ASSOCIATE CHIROPRACTIC CLINIC 11/2008 TO 11/2009 o Perform chiropractic therapies
o Keep patient charts updated
o Restock patient examination rooms
o Clean patient therapy rooms
HOME HEALTH CARE ASSISTANT HOME HELPERS 09/2008 TO 11/2008 o Take clients on errands and doctor appointments
o Light house keeping
o Meal preparation
MEDICAL ASSISTANT EXTERN SLIVER PINES FAMILY PHYSICIANS 04/2008 TO 05/2008 o Take patient vitals
o Assist with immunizations
o Perform minor of?ice tests (urinalysis, pregnancy) o Clean and prepare patient examination rooms
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