Business Intelligence Analyst

Monisha Hensraj

Phone: +1-848-***-**** Email: ad6u8b@r.postjobfree.com

A result driven professional with 4+years of experience in the areas of Information Technology, Professional Business Intelligence Analyst coming with extensive experience in business analysis with excellent knowledge of business change needs, assessing the impact of those Changes, developed reports for clients and provide analytical support and recommendation, as necessary.

Education:

Bachelors: Anna University, Bachelor of Engineering in Information Technology 2014

Work Experience:

MedBill Services Pvt Limited Mar 2023 – Aug 2023

Business Intelligence Analyst (Internship)

Cleaned, transformed, and prepared raw data for analysis using Power Query in Power BI.

Developed and maintained ETL processes to support data analysis resulting in a 40% reduction in data processing time and 20% increase in data accuracy.

Collaborated with business users, collected requests and updated the set of existing BI reports to accommodate business needs.

Generated and delivered quality report to customers by conducting quality assurance checks and recorded 65% increase in customer satisfaction.

Improved overall decision-making 25% by designing and developing BI reports and providing valuable insights.

Developed Churn Analysis Dashboard and therefore 25% reduction in Customer Churn.

Cognizant Technology Solutions Dec 2018 – Oct 2019

Client Name: Discover Financials Services

Role: Business Intelligence Analyst

Created comprehensive and visually appealing reports using Tableau and Power Bi to identifying key performance indicators (KPIs) tracking, enabling informed decision-making to banking stakeholders.

Responsible for creating dashboards and reports loan Analysis.

Designed and developed interactive dashboards and reports to visualize Monthly Trend,

Regional Analysis by State, Loan Term Analysis, Loan purpose breakdown, Loan Summary.

Collaborated with cross functional team, to understand loan data requirements, Documented the use cases, and helped in developing the end product.

Development of online credit check automation process, Resulting in 30% improvement in automating loan credit criteria, and 70 % increase in customer satisfaction.

Cognizant Technology Solutions Dec 2015 – Dec 2018

Client Name: Discover Financials Services

Role: System Engineer

Worked as a Production Support Analyst taking care of workflows, troubleshooting running in PA batch

Used Autosys tool for scheduling objects and running through UNIX commands

Timely communication to stake holders in case of issue. understanding the business process, accumulating, and documenting system as well as technical knowledge.

Preparing productivity and quality reports on weekly and monthly basis including

volumetric, performance reports and daily dashboard alerts supporting testing life cycle.

Sanity and UAT test cases execution in Finacle.

A strong team player in Incident management, Problem Management and Change Management.

Weekly Client report submission mentioning the one-time and recurring issues with root cause and providing inputs for the Project Management Reviews.

Certification:

●DA-100: Analyzing Data with Microsoft Power BI, 2023

●TDS-C01: Tableau Desktop Specialist,2023

●DP-900: Microsoft Azure Data Fundamentals, 2021

Technical Skills:

●Methodologies - Agile, Waterfall, SCRUM

●Database/Languages - Oracle, Structured Query Language (SQL)

●Tools – HP Quality Centre, Service Now, JIRA, Autosys, Microsoft Visual Studio

●Reporting Tools – Power BI, MS Excel, Tableau

● Microsoft Technology - SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Microsoft Viso.

●MS Office - MS Access, Microsoft Word/Excel/ PowerPoint.

●Operating System- Windows, Unix.

PROFESSIONAL SUMMARY

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