Human Resource Customer Service

Ava James

*** ** ****** ***, ******, KS *****

785-***-****, ad6u0z@r.postjobfree.com

PROFILE

Accomplished and results-driven executive with proven track record of leading organizations in creation of new approaches to customer services that decrease resource requirements. Over 12 years of progressively responsible analytical and expertise in strategic human resource management and customer service. Proven leader with the ability to identify and capitalize on individual strengths, motivate teams and implement vision to achieve organizational goals. Comprehensive areas of expertise include:

- Human Capital Management -Training & People Development - Conflict Resolution

- Leading Change - Process Improvement - Innovation

- Reliable team player - Effective time management - Superior attention to detail

- Multi-tasking ability

EDUCATION

●Friends University, Topeka, Ks, May 2010

●B.A. Degree, Human Resource Management-GPA. 3.36

●Dealing with Change how Management can help (HRIC)

●Keys to Building a Successful Nonprofit Hiring Strategy (SHRM)

●Employing abilities at work (SHRM)

●Computer proficiency, to include Microsoft Office, Outlook, Email, Excel, VSE & KAN VistA Sharepoint, Paycom, OneNote, TEAMS, VATAS

●Conflict Resolution & Communication in the Professional Environment

●Ethics and Professional life (HRCI)

PROFESSIONAL EXPERIENCE

Human Resource Director

7/17/2023-Present

Boy's & Girls Club Of Topeka

Supervisor: Kalika Neal 785-***-****

Human Resource Director develops and executes HR strategy in support of Boys & Girls Clubs of Topeka’s (BGCT) culture, mission, goals, and values. The Human Resources Director guides and administer Human Resource programs in the areas of recruitment, onboarding, benefits and compensation, employee relations, compliance, training and development, and diversity, equity, and inclusion.

● Ensures the fair and equal treatment of employees by interpreting and administering BGCT’s policies and practices consistently and transparently.

●Provides guidance to employees regarding all aspects of human resources, including recruitment and retention, compensation and benefits, employee relations, performance management, training and development, and diversity, equity, and inclusion.

●Fosters a productive and engaging work environment where employees feel safe, comfortable, engaged, and capable to be successful

●Collaborates with VP of Finance and Administration to develop and implement compensation and benefits plans that are cost effective

●Investigates confidential employee relations issues, complaints, and grievances, and exercises sound discretionary judgment in recommending resolution

●Use computers and computer systems (including hardware & software) to enter data, and/or process information.

●Evaluates, revises, and oversees the administration of the annual performance management processes

●Overseeing HR initiatives, including recruitment, onboarding, performance, promotion, exit interviews, and employee wellness initiatives

Administrative Officer of the Day

10/29/2017-7/11-2023

Colmery-O’Neil VA Medical Center

Supervisor: Alice Brown 913-***-****, May be contacted.

Serves as the AOD in a management position, in the Health Administrative Service, responsible for representing the Medical Center Director, Business Office Manager and Chief regarding administrative matters during the normal tour of duty. Provides staffing support to the medical center 24/7. Exercises the executive management prerogative in medical administrative issues, management objectives related to the care and treatment of patients throughout my tour of duty.

●As on AOD is to assist/mange after hours, ward clerks on any issue.

●Assist in helping other functions of the Business Office that includes ROI, Eligibility and BeneTRavel

●Assist with ward bed movement

●Back up coverage for Eligibility

●Facilitates/discharge patient with transportation

●Experience giving presentations at group meetings on new clerical/technical office procedures.

●Experience in problem solving by analyzing facts and recommending solutions to management

Advanced Medical Support Assistant

10/29/2017-7/3/2022

Colmery-O’Neil VA Medical Center

2200 SW Gage Blvd, Topeka, KS 66622

Supervisor: Darcey Martin 785-***-**** May be contacted.

●Provide quality customer service, while creating a positive and service-oriented environment for patients, families, hospital staff members and visitors in a courteous and respectful manner.

●Responsible for performing a full range of duties to include answering phone calls, records/relays messages and/or redirect calls, record-keeping and maintaining complex program files, the in-processing (reception), care, and

●Provides information regarding the practice, clinic, and hospital policies, procedures, and locations to patients, family members, staff, etc.

●Compose routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs, while maintaining a variety of records, logs and reports such as diet rosters, census reports, admission and discharge records, and daily surgical listings.

●Reviews patient treatment records for accuracy, completeness and proper order for disposition to the appropriate office upon patient's discharge or transfer.

●Coordinate and/or schedule patient appointments with other clinics or specialties, with the usage of Vista Scheduling Enhancement Program (VSE), Computerized Patient Record System (CPRS), Vista Scheduling System (VistA).

●Notifies appropriate staff of the patient's arrival. Reconciles end-of-shift/end-of-day processing and reports

Medical Assistant

8/17/2009-10/25/2017

Employer: Cotton O’Neil (Stormont Vail Health)

1500 SW 10th St. Topeka, KS 66606.

Supervisor: Travis Smith 785-***-****, may be contacted.

●Provide quality customer service, while creating a positive and service-oriented environment for patients, families, hospital staff members and visitors in a courteous and respectful manner.

●Member of the patient care team who uses acquired, office-based skills to assist physicians and nursing personnel to maintain smooth working order of the offices, continuity of patient care and client satisfaction.

●Handle entering data information with the software provided (EPIC).

●Scheduling scans and other testing for patients.

●Doing prior authorizations with current patient insurances for approval for the testing.

●Communicate daily with patient’s insurance companies.

●Communicate daily with patients about their health.

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