General Manager M A

Professional Summary

Accomplished General Manager with a proven track record in driving revenue growth, optimizing profit margins, and managing multiple projects simultaneously. Demonstrates ability to adapt to dynamic business environments and implement strategic initiatives that enhance operational efficiency and customer satisfaction. Strong leadership skills with a customer-centric approach, fostering high-performance teams and delivering exceptional service. Adept at identifying marketable opportunities, streamlining processes, and exceeding financial targets to support organizational success

Education

Currently seeking a BA in Business with a focus on operations management and business analytics.

Experience

Twin Peaks Oct 2023 – Present

Kitchen Manager

oStabilized operations of leaderless BOH

oAchieved and maintained industry-standard PnLs

oImproved cleanliness and overall organization

oOverhauled ordering and inventory practices

oManaged new product rollouts and menu changes

Bowlounge Fort Worth Jan 2021 – Aug 2023

General Manager

oLead turnaround of struggling location

oAchieved and maintained industry-standard financial metrics

oInstrumental in developing and employing new SOPs

oRebuilt underperforming staff for both FOH and BOH

oHired/promoted/developed effective shift leaders

oImproved existing relationships with surrounding businesses

Cowtown Brewing Company Apr 2019 – August 2020

Distribution/Sales

oHandled all outside sales, distribution, and customer tap maintenance.

oMade an immediate impact on sales growth

o70% comparable sales over the previous year for the first two quarters

oBuilt and maintained business relationships with both customers and competitors

oAssessed and adjusted sales plan to meet everyday demands of customers

Torchy’s Tacos Apr 2018 – Apr 2019

nAssistant Manager

oBeen a catalyst for change in underperforming location

oIdentified and retained key contributors

oHigh Volume shift management

oEffective team deployment

oImproved culture and morale while maintaining industry-standard matrices

Chipotle Mexican Grill Mar2014 - Jan2016

nGeneral Manager/Apprentice General Manager

oInvolved in people development and took part in the promotion of 6 crewmembers to management

oOversaw hiring and maintained above-the-standard turnover rate in-store

oManaged a crew of over 25 personnel

oHelped Maintain >10% Comparable Sales for 7 of 8 quarters.

U.S. Navy Nov2008 - Nov2012

nUSS Bonhomme Richard (LHD-6)

oCompleted a 7-month Western Pacific deployment, including 128 days of consecutive at-sea time.

oServed in the designation “AS” (Aviation Support Equipment Technician)

oUpheld a 98% availability rate for all equipment

oServed as HAZMAT storage supervisor

oMaintained HAZMAT inventory accuracy and material readiness for over 65 work centers

Additional Skills/Certifications

nUnited States Marine Corp (USMC) Corporal of Marines leadership training

nU.S. Naval Firefighting and Damage Control Training

nGraduated 1st in Aviation support equipment technician Basic (“A”) School

nGraduated 1st in Aviation support equipment technician specialization (“C”) School

nEagle Scout

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