Customer Service Representative
Resume:
Sherry Young
Taylors, SC *****
ad6ty5@r.postjobfree.com
Hello I am Sherry Young.
People oriented and dependable with the ability to build meaningful relationships with clients over the phone with 15 plus years experience in customer service and sales. To show empathy and patience in solving problems quickly to meet the clients needs. To gain trust with great customer service in order to up-grade or provide other services.
Work Experience
Member Services Representative
Aetna, a CVS Health Company - Woonsocket, RI
September 2022 to March 2024
I engaged members through personalized, premium and frequent touch points to deliver a simple, powerful, and proactive member experience. I address all members' needs - from benefits and network services to clinical and emotional support and used local resources right in the member's community. I
"Advocate" on behalf of the member. I owned their healthcare journey and I did not stop until they are satisfied. Every interaction was handled with the utmost care, consideration and passion. Customer Service Associate
The Home Depot - Greer, SC
March 2007 to April 2022
I was responsible for ensuring that customer phone calls and transactions are handled quickly and accurately. I interact with Customers and Associates over the phone and/or in store, to ensure that excellent customer service was achieved. I worked the Service desk answering customer calls to the store, responding to general questions, finding customers the proper associates to assist as needed, setting expectations, facilitating all customer order types in store, will calls " buy now pick up later", Store to Store sales and delivery and resolving any issues that arise. Education
High school diploma
Parker High School - Greenville, SC
May 1978 to June 1983
Skills
• Servicing all walks of life (10+ years)
• Research
• Sales (10+ years)
• Upselling (10+ years)
• Cash register (10+ years)
• Microsoft Excel (2 years)
• Inside Sales (10+ years)
Additional Information
Mulitable awards with Home Depot
#1 in opening new accounts 7 years in a row.
#1 in selling ESPs 10 years in a row.
One year I made a million in sales for my store.
Mulitable awards.
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