Program Coordinator Administrative Assistant

FAVOUR UZOH

Program Coordinator Administrative Assistant Operational Excellence

+1-431-***-**** ad6tte@r.postjobfree.com linkedin.com/in/favouruzoh Edmonton, Alberta

SUMMARY

Dedicated Program Coordinator with a passion for community safety and engagement. Experienced in coordinating programs, events, and workshops to foster a secure environment. Skilled in analyzing data to develop innovative approaches. Proven track record in building strong relationships with stakeholders and driving program success. Eager to contribute to a mission-focused organization dedicated to providing meaningful opportunities and driving impactful change in the community. EXPERIENCE

Program Coordinator

Edmonton Neighbourwood Watch

04/2024 - Present Edmonton, Alberta

Coordinate with community leaders, law enforcement, and local organizations to ensure cohesive and effective program delivery. Work with various internal departments and external partners to execute neighborhood safety programs, workshops, and events. Analyze data and trends to develop innovative approaches to community safety.

Stay updated with the latest best practices and methodologies in crime prevention and community engagement.

Maintain accurate records of all program activities, including participant information, resources utilized, and outcomes achieved. Organize and lead community meetings, forums, and outreach activities to promote program participation and awareness.

Regularly assess program operations and make recommendations for improvements.

Information Officer

Government of Alberta

03/2024 - 04/2024 Edmonton, Alberta

Providing information, advice and guidance on available avenues to address the concerns of the client within the ministry of Service Alberta and Red Tape Reduction, as well as referrals to alternate departments that will be able to assist the client with the required information. Logging client calls on the Service Now platform for statistical and reporting purposes.

Reviewing and updating electronic scanned messages in order to ensure the information being disseminated to the public is accurate. Ensuring that updated messages are reviewed by the Contact Centre Team Lead.

Developing and maintaining an extensive knowledge base to respond to inquiries.

Customer Engagement Specialist

Manitoba Hydro

05/2023 - 12/2023 Winnipeg, Manitoba

Delivered exceptional customer service, specializing in resolving billing and credit inquiries, while providing comprehensive account information. Proficiently elucidated various billing transactions, encompassing overdue payment charges and service fees.

Acted as a knowledgeable resource, educating customers on product offerings such as the Equal Payment Plan, PAPP, and online customer portal.

Exhibited adaptability by seamlessly transitioning between different queues and communication channels based on volume demands, while efficiently completing assigned tasks.

Fostered effective collaboration with dispatchers to facilitate the relay of work orders and messages to drivers via telephones or two-way radios. Additionally, conducted behind-the-scenes communication with customers via email and meticulously processed requisite documents. ACHIEVEMENTS

Photography Awards

Awarded Excellence in Photography

Scholarship, Digital Dark Room Award, and

Awards of Excellence in Advance

Photography from Kildonan East Collegiate,

and Bronze Award from Skills Manitoba

Boosted Resolution Success

Achieved a 95% customer inquiry resolution

success rate at TWCC.

Enhanced Customer Service

Resolved 100+ inquiries weekly, upholding

supreme service standards.

Led IT Service Excellence

Initiated service level agreement, elevating

Apple IT support quality.

Enhanced Community Safety

Developed safety programs improving

community engagement by 40%.

Streamlined Operational Efficiency

Optimized office operations, increasing

productivity by 25%.

SKILLS

Operational Excellence Administrative

Customer Service Photography

Microsoft Office Graphic Designer

Coaching and Mentoring

Safety Compliance

PASSIONS

World Travel

Passionate about exploring new cultures

and connecting with diverse communities

through travel.

Team Sports

Enjoy participating in team sports, which

enhances my ability to collaborate and

communicate within a team environment.

Photography

Honed my skills as a photographer through

continuous practice, experimentation, and

learning.

E q

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

&

E

x

3

Q

G

*

`

EXPERIENCE

Repayment Counsellor

TWCC - National Student Loans Service Centre

05/2022 - 07/2023 Winnipeg, Manitoba

Resolved 100+ customer inquiries per week, maintaining a resolution success rate of 95%.

Provided expert guidance and support to customers, delivering responses to inquiries with a demeanor characterized by friendliness, courtesy, and professionalism.

Proficiently discerned customer needs through direct interaction, concurrently updating and maintaining pertinent information. Ensured meticulous completion of requisite documentation for each transaction, adhering rigorously to established policies, practices, and procedures.

Additionally, acquired valuable experience in working with Cisco technologies.

Apple IT Consultant

IntouchCX

09/2021 - 01/2022 Winnipeg, Manitoba

Played a pivotal role as a Level 1 IT Consultant at Apple, where I spearheaded the creation of a service level agreement for IT operational functions and help desk operations, ensuring the provision of top-tier technical support.

Prioritized the preservation of customer satisfaction in alignment with company directives, while proactively offering alternative communication channels for reporting service inquiries.

Demonstrated adeptness in swiftly addressing customer concerns and inquiries, consistently delivering appropriate actions for each call. Leveraged Apple's proprietary software proficiently to manage calls and update client information for meticulous record-keeping. EDUCATION

Bachelor of Arts in Criminal Justice

University of Winnipeg

09/2020 - 04/2024 Winnipeg, Manitoba

High School Diploma

Kildonan East Collegiate

09/2016 - 06/2020 Winnipeg, Manitoba

LANGUAGES

English

Native

Yoruba

Advanced

CERTIFICATION

Intuit Academy Bookkeeping Professional

Certificate

Basic use of Google Workspace for Education

Fundamentals

Online CPR/AED and First Aid Combo Course

STRENGTHS

Operational Excellence

Demonstrated adeptness in optimizing

operational processes to achieve superior

efficiency and effectiveness.

Customer Service

Proven ability to deliver exceptional

customer service, focusing on satisfaction,

problem resolution, and relationship-

building.

Administrative Skills

Skilled in office administration tasks,

including organization, documentation, and

coordination of tasks to support business

operations.

Critical Thinking

Strong critical thinking skills to analyze

situations, identify solutions, and make

informed decisions in high-pressure

environments.

•

•

•

•

•

•

•

•

•

Contact this candidate