Administrative Assistant, Data Entry, Customer Svc

Work History

United Supermarkets, LLC ****-****

Administrative Assistant

Provided high-level administrative support to the Director of Perishables and the Business Management team resulting in a positive impact on the company’s overall performance

Successfully resolved client and customer inquiries or complaints ensuring smooth operations and customer satisfaction

Efficiently managed calendars, scheduling, department reporting, and master scale system

Maintained all department data entry and filing systems, demonstrating attention to detail and organizational skills

United Supermarkets, LLC 2007-2012

Retail Information

Consistently maintained a 99% accuracy rate while entering large volumes of data into databases resulting in improved data quality and increased efficiency

Communicated and provided support to stores via email or phone regarding questions or concerns with data pertaining to products and services

Resolved support tickets submitted by stores or other departments ensuring compliance with procedures

United Supermarkets, LLC 1999-2007

Front End Manager

Oversaw the daily operations of the front-end of the grocery store

Successfully built and maintained long-term business relationships with customers

Trained and coached employees on customer service and implemented front end policies

Maintained a tidy and well stocked inventory on sales floor

Education

Dunbar-Struggs High School

High School Diploma

Job Skills

MS Word and Excel

Office Management

Leadership

Conflict Resolution

Teamwork

Adaptability

Time Management

Bi-Lingual English/Spanish

Decision Making

Volunteer Experience

South Plains Food Bank-Distributed food boxes to charitable organizations and persons struggling with food shortage

Women’s Protective Services-Assembled personal hygiene care packages for women experiencing emergency situations

Toys for Tots-Provided support to Coordinators to conduct effective toy collection and distribution

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