Customer Service Case Manager

JENNIFER LITKA

**** **** ****** ***** #*** PINELLAS PARK, FL 33781·

727-***-**** · ad6thx@r.postjobfree.com

EXEXPERIENCE: CATHOLIC CHARITIES OF ST PETERSBURG FL 1216 14TH AVENUE NORTH 33709. TEMP ASSIGNMENT JANUARY 2021 TO MARCH 27, 2021 CASE MANAGER FOR HOMELESS OUTREACH PROGRAMS. HANDLED INCOMING APPLICATIONS FOR ASSISTANCE. WORKED EACH FILE AND STAYED IN CONSTANT COMMUNICATION WITH THE APPLICANTS. WORKING TOWARDS HELPING FAMILIES IMPACTED BY COVID-19. RENTAL AND UTILITIES ASSISTANCE. 100% DAILY INTERACTIONS VIA EMAIL MOSTLY TO HELP CLIENTS RECEIVE HELP DURING THIS PANDEMIC. REQUIRED ALOT OF PEOPLE SKILLS, PATIENCE AND ORGANIZATION! JULY 2020 - JANUARY 2021 MATRIX MEDICAL NETWORK.

CUSTOMER SERVICE AGENT/ APPOINTMENT SETTING. RESPONSIBLE FOR CALLING HEALTH CARE MEMBER'S TO SET UP HEALTH AND WELLNESS EXAMS PROVIDED THROUGH THEIR INSURANCE PROVIDER. HELPING THE MEMBER'S UNDERSTAND THE IMPORTANCE OF KEEPING UP WITH THEIR HEALTH AND UNDERSTANDING A POTENTIAL PROBLEM BEFORE IT COULD BECOME AN EMERGENCY ROOM SITUATION. HANDLED OVER 100 CALLS DAILY. THIS POSITION REQUIRED ALOT OF MANAGING RESISTANCE AND PROVIDING KNOWLEDGE TO MEMBERS ABOUT THE IMPORTANCE OF THIS PROGRAM. ALSO CLOSE MONITORING FOR QUALITY ASSURANCE.

FEBURARY 2019- MAY 2020

AGR ENERGY GROUP

RESPONSIBLE FOR HANDLING ENERGY ACCOUNTS, VERIFICATION OF ENERGY PROGRAMS, AND HAWAII POWER OUTAGES. TRAINED IN THREE DIFFERENT PROGRAMS CURRENTLY, ALL CUSTOMER SERVICE ORIENTED. I ALSO AM VERY STRONG IN COLLECTION'S AS WELL.

MARCH 2016 – OCTOBER 2018

HOME HEALTH AID, PATRICIA DUNN

Responsible for handling all household and financial duties, cleaning, wash, cooking, sorting meds, and driving to all doctor appointments. Provided all around live in care by assisting with bathing and grooming. SEPTEMBER 2014 – FEBUARY 2016

HOUSEKEEPING, ALL CHILDRENS HOSPITAL

Housekeeping for the CVICU and pediatric ICU.

MARCH 2012 – DECEMBER 2014

ASSISTANT BRANCH MANAGER, SUNBELT CREDIT

Responsible for running the branch located in Pinellas county. Management training in Plant city. Processing credit checks for title loans. Daily collection phone calls and field work to receive payment on the loans. SEPTEMBER 2007 – DECEMBER 2010

CREDIT COUNSELOR, ALTERNATIVE CREDIT SOLUTIONS

Received inbound and outbound calls regarding credit accounts. Helped clients enroll in debt solution program, maintained clients that were already enrolled and helped resolve any issues the caller presented. Handled negotiations with credit agencies to lower interest rate and set up payment plans to get out of debt.

APRIL 2006 – AUGUST 2007

CUSTOMER SERVICE, EQUIFAX

Received Inbound costumer service calls regarding credit accounts from merchants and credit unions.

EDUCATION

DECEMBER 2001

GED, LAWRENCEVILLE TECH

OCTOBER 2009

CNA, MEDICAL PREP OF PINELLAS

OCTOBER 2003

CREDIT COUNSELING LICENSE, ALTERNATIVE CREDIT SOLUTIONS 2

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