Customer Service Patient Access

Jade Lewis

ad6thq@r.postjobfree.com 715-***-**** Eau Claire, WI

SUMMARY Dedicated Patient Access Specialist with 4 years of experience in healthcare settings, seeking to leverage patient service skills and financial clearance expertise. Proven track record in providing exceptional customer service, handling patient scheduling and registration. Skilled in phlebotomy, lab operations, and maintaining high safety standards.

WORK EXPERIENCE Marshfield Medical Healthcare System Eau Claire, WI Patient Access Specialist Jul 2022 - May 2024

• Managed patient and customer initial interactions, ensuring effective communication and addressing inquiries through multiple channels including in-person and telephonic engagements.

• Conducted financial clearance procedures efficiently, guaranteeing all necessary activities were finalized before patient appointments.

• Delivered high-quality customer service, consistently meeting the requirements of internal and external stakeholders.

Phlebotomy Training Sep 2022 - Jan 2023

• Fostered a collaborative and supportive atmosphere, contributing to team efforts in maintaining a patient-centric environment.

• Adhered to stringent quality control standards to ensure the integrity and safety of blood for transfusion purposes.

• Conducted blood and urine specimen collections, providing clear instructions to patients to facilitate smooth and effective sample acquisition. American Phoenix Inc. Eau Claire, WI

Lab Technician 1 Nov 2021 - May 2022

• Managed the operation and monitoring of a computerized Banbury mixer, ensuring precise measurement and preparation of raw materials for production processes.

• Conducted manual operation of load conveyors, demonstrating a consistent focus on safety and adherence to operational protocols.

• Maintained accurate and timely documentation of production activities, contributing to the overall efficiency and record-keeping standards. Polo Ralph Lauren & Tommy Hilfiger Vacaville, CA

Floor Associate Jul 2021 - Oct 2021

• Delivered high-quality customer service by efficiently assisting with product inquiries and order fulfillment.

• Met assigned performance targets through effective customer engagement and sales support.

• Ensured the sales floor was well-organized and visually appealing, contributing to a positive shopping environment.

Menards Marshfield, WI

Cashier & Customer Service Rep. Jan 2020 - Jul 2020

• Efficiently processed financial transactions and ensured accurate scanning of goods, contributing to a streamlined checkout experience.

• Addressed customer inquiries and effectively resolved complaints, maintaining high standards of customer service.

• Managed merchandise returns and exchanges with a focus on accuracy and customer satisfaction.

Vivida Dermatology North Las Vegas, NV

Receptionist Mar 2019 - Dec 2019

• Delivered exceptional customer service by efficiently greeting patients and handling inquiries, ensuring a welcoming and organized environment.

• Managed provider schedules and verified patient information with accuracy, contributing to the seamless operation of administrative functions. EDUCATION Shadow Ridge High School

HS Diploma, General Education

Las Vegas, NV

May 2019

SKILLS Customer and Personal Services • Collaborative Team Player • Good Communications Skills • Service Oriented • Friendly and Outgoing • Efficient Multi-Tasker • Cashiering

• Cash Handling • Cleaning Experience • Merchandising • Laboratory Experience

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