Project Management IT

JOSE ALTAMIRANO

ad6tgk@r.postjobfree.com - 925-***-****

INFORMATION TECHNOLOGY (IT) MANAGEMENT - IT VENDOR MANAGEMENT – CONTROLS AND GOVERNANCE Service oriented senior level IT Professional with Manager and Director level experience able to lead groups involved in the management of technology to improve efficiencies and develop highly available environments that scale. Experienced crafting, and executing on, IT strategy, plans, and projects and seeing them to completion. Versed at managing change and aligning IT functions, resources, and IT investments with corporate budgets and business objectives. Described by others as a resourceful direct contributor and inspiring leader with a refreshing down-to-earth demeanor.

SUMMARY

• Experienced IT professional/manager with a positive track-record of increasing responsibility and experience. Have extensive direct working experience in all facets of the IT field including setting IT strategy, executing business management plans, initiating, and managing complex IT projects, building, and leading technical and professional teams.

• Possess large enterprise as well as company startup experience having excelled in both by using a project- oriented approach to addressing business challenges and opportunities.

• Experienced in leading the support and maintenance of development, QA, and production environment infrastructures as well as planning and managing change within the organization.

• Global business traveler and conscientious collaborative contributor with experience working with cross- functional staff, cross-organizational tiers, and within global organizations.

• Aggressively conservative strategist who uses technology to gain and maintain an advantage without unnecessary flare though with reliable and repeatable routines and processes to support high availability IT, business critical, environments.

• Security, compliance, and auditing conscious IT professional/manager/Director.

• Accountable multimillion dollar budget manager and a conscientious vendor manager. EDUCATION

B.A. Business Administration, University of Portland, Portland, Oregon. Honors: Cum Laude / Blue Key National Honor Member

PROFESSIONAL DEVELOPMENT

Project Management Professional training (by PMI) / SAS70 Controls and Compliance / IT Security Auditing / ITIL / Oracle and MS SQL Server RDBMS Administration / UNIX/Linux Administration / Microsoft Certified Systems Engineer (MCSE Courses) / VMware (Virtual Center) / Fluent in the English and Spanish languages (spoken and written) PROFESSIONAL EXPERIENCES AND COMPETENCIES

Mission Critical 24/7/365 Support Management Application Development IT Support and Release Management

Datacenter and Colocation Management IT Infrastructure and Project Management (local and remote)

Offshore Development Support Management Open-Source Technologies Adoption, Implementation, and Support

System/Application Performance Tuning and

Monitoring

Network and Security Infrastructure Planning and Design

Services Level Agreement (SLA) Monitoring and

Compliance

Remote/Virtual Team and Project Management

Fiscal Accountability and Budget Conscious

Manager

Software Migrations, Implementations, Upgrades,

and Maintenance

Process Development and Control Strategic IT Planning and Architectural Design

System Development Lifecycle Management System Virtualization Management and Support

Problem Resolution and Troubleshooting Source Control Management and Support

Support/Trouble Ticket Management Corporate Policy, Controls, and Governance

Technical Sales Support Customer Relationship and Satisfaction Management

Staff and Peer Team Building Electronic Medical Records System

Technical Sales Support Contract Negotiation and Vendor Relationship Management

Initiative-taker, Accountable, and Dependable Effective Communicator Via All Standard Business Mediums

EMPLOYMENT HISTORY

AVP / OFFICER / CONSULTANT - VENDOR GOVERNANCE, RISK AND CONTROLS – Bank of the West / BMO – San Ramon, CA

(JANUARY 2016 – SEPTEMBER 2023) PUBLIC COMPANY 50,000+ EMPLOYEES 8TH LARGEST BANK IN NORTH AMERICA BY ASSETS, PERSONAL AND COMMERCIAL BANKING, GLOBAL MARKETS, AND INVESTMENT BANKING SERVICES Enforced policy, developed procedures, and managed ongoing oversight and internal inspections efforts as part of the second line of defense of Operational Risks and Compliance. Ensured compliance by first line of defense. Tasked with coordinating and supporting a variety of Business Groups in implementing any Compliance, Operational Risk and Permanent Control assessments, managed the scope of work and the calendar of ongoing oversight and due diligence requirements. Facilitated vendor onboarding, assessments, and ongoing oversight. Worked with the assigned Business Group affected by changing laws, regulations, or policies to ensure that appropriate changes were adhered to and remain compliant.

Manager, IT eSolutions - Hill Physician Medical Group/Primed. – San Ramon, CA

(DECEMBER 2010 – NOVEMBER 2015) PRIVATELY HELD 500+ EMPLOYEES INDEPENDENT PHYSICIANS ASSOCIATION (IPA), HEALTH NETWORK AND HEALTHCARE SOLUTIONS

Managed the IT staff and partner vendor relationship. Provided technological guidance and support to all departmental projects. Tasked with coordinating resources from major vendors/partners and with aligning efforts and investments towards meeting corporate goals to help private medical practices embrace, adopt, rely upon, and thrive making use of an Enterprise Level NextGen Electronic Medical Record System (EMR). Director, Operations – DBE Good Faith, Inc. – Newark, CA

(OCTOBER 2009 – OCTOBER 2010) PRIVATELY HELD 10 - 25 EMPLOYEES SAAS, ONLINE MARKETING, OUTREACH SERVICES Managed all aspects of the business including, but not limited to, the day-to-day customer and IT support needs, product development management, sales/marketing, and management of all personnel actively working from two other countries, and from multiple states across the United States. Director, Information Technology – Vertafore, Inc. – San Francisco, CA (post sale of BenefitPoint, Inc.)

(SEPTEMBER 2006 – AUGUST 2009) PRIVATELY HELD 501 - 1000 EMPLOYEES SAAS, CRM, BILLING, ASP, HOSTING, IT SERVICES PROVIDER

Oversaw all aspects of the IT systems, network infrastructure, processes, and the management of personnel in place to support the development and maintenance of a 24/7/365 online, hosted, employee benefits management system catering to the largest insurance carriers and brokers as well as the largest financial institutions in the country. Manager, Special Projects, and IT Acquisitions

Manager, IT and Network Operations – BenefitPoint, Inc. – San Francisco, CA

(FEBRUARY 2000 – FEBRUARY 2006) PRIVATELY HELD 50 - 400 EMPLOYEES ASP, SAAS, HOSTING, CRM, EMPLOYEE BENEFITS ENROLLMENT/SALES, IT AND SOFTWARE SERVICES Responsible for the analyzing the IT compatibility of companies targeted for acquisition, managing all IT due diligence tasks, and for all IT integration and/or IT systems deployment project management. Also, in charge of managing and supporting all development, QA, and production IT infrastructures (local and remote) as well as all the networking staff responsible for upholding the services level agreements guaranteed to customers – all the while remaining a direct contributor.

Manager, Education Services Global IT

Manager, Technical Translations – Oracle, Inc. – Pleasanton, CA

(APRIL 1997 – FEBRUARY 2000) GLOBAL ERP/CRM/MANUFACTURING AND DISTRIBUTION/HR/ACCOUNTING/GOVERNMENT AND PUBLIC SECTOR/HIGHER EDUCATION SOFTWARE DEVELOPMENT Led and actively contributed to the IT operations group that developed and supported global training environments. I also coordinated and deployed training center IT management systems and mobile training environments to domestic and international training sites. Lastly, I provided direct support to internal and external customers while working closely with development, release management, and other departments to coordinate the availability of pre and post general availability of software releases globally.

LANGUAGES

Native and Professional Spanish and English speaker.

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