Human Resources Business Development

JOSEPH WALLACE -Technology Professional continued

Joseph Wallace

CERTIFIED Technology Professional

Phone: 609-***-**** Email: ad6te9@r.postjobfree.com Location: Philadelphia, PA EXPERIENCED AND HIGHLY SKILLED CLOUD PROFESSIONAL WITH A DEMONSTRATED HISTORY OF SUCCESSFULLY MANAGING HIGH- PERFORMING CLOUD APPLICATION AND INFRASTRUCTURE PROJECTS. ADEPT AT PROVIDING EXCEPTIONAL SUPPORT TO CLIENTS AND CUSTOMERS, UTILIZING CLOUD PRODUCTIVITY TOOLS, AND DELIVERING ADMINISTRATION AND SUPPORT FOR CLOUD INITIATIVES. SPECIALIZED IN DEVELOPING AND IMPLEMENTING EFFECTIVE STRATEGIES FOR CLOUD PROJECTS. TECHNICAL SKILLS

Azure Portal Administration

Azure Compute and

networking

Azure Security

Azure AD, Office 365

Azure DevOps

Workday, Visio, Remedy

Continuous Integration

Azure AD, Applications

SSO, MFA

Azure Advisor

Azure Storage Accounts

Azure Databases

Azure Resource Manager

Active Directory

Office 365 Applications

SharePoint, TEAMS

SaaS, PaaS, IaaS

Azure CLI, BASH

PowerShell, Java, HTML

Remedy, Jira Ticketing

PROFESSIONAL SKILLS

Leadership

Process Improvement

Team Building

Human Resources

Project Management

Process Development

Business Development

Planning Strategic

Training and Development

CAREER ACHIEVEMENTS

ARAMARK – PHILADELPHIA, PA

AZURE ADMINISTRATOR- (CONTRACT)

2021 – PRESENT

• Coordinate and provide comprehensive IT administrative support, including trouble ticket reporting and project monitoring, while ensuring effective communication with departments and IT support management.

• Establish and manage Role-Based Access Control (RBAC) to ensure segregation of duties in accordance with project requirements.

• Contribute to the implementation of diverse IT systems, such as virtualization, hyper-converged infrastructure, high-availability setups, and integrated security solutions.

• Knowledgeable in Azure monitoring and diagnostics tools, such as Azure Monitor, Azure Log Analytics, and Azure Application Insights.

• Experienced in leveraging Azure storage solutions, including Azure Blob Storage, Azure File Storage, and Azure Table Storage.

• Configure and administer Azure networking components, including virtual networks, load balancers, and network security groups.

• Design and implement logging, application monitoring, and capacity performance planning strategies.

• Deploy, configure, and maintain computational resources within the Azure cloud environment.

• Manage Azure Active Directory security groups and implement multi- factor authentication (MFA) and single sign-on (SSO) solutions.

• Install and configure applications and servers, as well as Virtual Networks (VNets).

• Deploy Azure IaaS virtual machines (VMs) and Cloud services (PaaS role instances) within secure VNets and subnets.

• Manage IP Forwarding for VMs and role instances functioning as virtual appliances.

• Provide IaaS support to clients on Microsoft Azure Public Cloud, creating Virtual Machines using Power Shell scripts and the Azure Portal.

• Collaborate with operation team leaders to effectively implement computing infrastructure.

• Offer technical assistance to developers, testers, and engineers, fostering cohesive operational efforts.

• Design and configure Azure Virtual Networks (VNets), subnets, network settings, DHCP address blocks, DNS settings, security policies, and routing.

• Facilitate meetings with development teams to ensure understanding and compliance with requirements for project completion. JOSEPH WALLACE -Technology Professional 2 P a g e

CONSUMER VALUE STORES (CVS)– PHILADELPHIA, PA

CLOUD APPLICATION SUPPORT. (CONTRACT)

2019-2021

• Provided comprehensive technical support to end-users, including application access, training, and troubleshooting for cloud applications such as Office 365.

• Proficient in managing Azure Active Directory (Azure AD) and implementing identity and access management solutions.

• Experienced in configuring Azure AD Connect to synchronize on-premises Active Directory with Azure AD for seamless user authentication and authorization.

• Troubleshoot and resolve cloud-related technical issues and incidents.

• Provide technical assistance and training to users on cloud services and tools.

• Implement and enforce cloud security policies and best practices.

• Responded to helpdesk tickets promptly, addressing software and hardware issues for computer users.

• Proactively identified potential issues as a departmental expert, collaborating with cross-functional partners to mitigate risks and implement solutions in a timely manner.

• Coordinated with cross-functional project teams and departments to ensure effective communication and successful project outcomes.

• Developed project plans for internal technical deployments and application upgrades.

• Implemented Role Hierarchies and Sharing Rules to enhance system security design.

• Utilized strong research and analytical skills to create and maintain technical documentation, foster cross-functional relationships, and provide recommendations for optimizing software applications within the organization.

• Analyzed user requirements in alignment with business needs and objectives.

• Collaborated with team members throughout project phases, taking on leadership responsibilities to guide and evaluate the work of junior analysts.

• Utilized data visualizations to improve the communication of customer data and key performance indicators (KPIs) across various departments.

• Prepared informative and decision-oriented presentations for technical and business groups, both internal and external to the organization.

EDUCATION & TRAINING

BURLINGTON COUNTY INSTITUTE OF TECHNOLOGY- DIPLOMA IN ENGINEERING MICROSOFT AZURE CERTIFIED ADMINISTRATOR – MICROSOFT CERTIFIED SCRUM MASTER-SCRUM INSTITUTE

MICROSOFT AZURE ADMINISTRATION- MICROSOFT TRAINING MICROSOFT OFFICE 365 TRAINING- MICROSOFT TRAINING

MICROSOFT AZURE SECURITY AND COMPLIANCE-TRAINING

MICROSOFT AZURE IDENTITY MANAGEMENT-TRAINING

MICROSOFT - OFFICE 365 MANAGEMENT-TRAINING

MICROSOFT – ONEDRIVE, MS TEAMS, AND AZURE AD TRAINING

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