Customer Service Representative

OMILLA PARKER

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Always ready to bring a positive attitude and smiling face to all customers. Level-headed and can easily diffuse a high tense situation.

E: ad6t9f@r.postjobfree.com P:704-***-****

ㅡ

Skills

• Building Customer Trust and Loyalty

• Upbeat and Positive Personality

• Customer Account Management

• Calm and Professional Under Pressure

• Issue and Complaint Resolution

• Critical Thinking

• Courteous with Strong Service Mindset

• Microsoft PowerPoint

• Complaint Response

ㅡ

Experience

Customer service representative

Southeastern Sports Medicine 06/2022 to 12/2022

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered constant flow of customer calls with minimal wait times.

• Assisted customers with setting appointments

• Delivered exceptional customer service to every customer creating welcoming and positive experiences.

• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Exhibited high energy and professionalism when dealing with clients and staff.

• Offered advice and assistance to customers, paying attention to special needs or wants.

Server/Shift lead

IHOP 03/2022 to 04/2023

• Cultivated warm relationships with regular customers.

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Used slow periods to restock supplies, ice, trays and delivery bags.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Patient service specialist

CaroMont Health 01/2021 to 06/2022

• Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.

• Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.

• Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

• Inputted accurate patient insurance, billing and payment information in Epic.

• Demonstrated exceptional customer service to foster welcoming and professional environment for patients.

• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.

• Collected patient co-pay and issued receipt to confirm payment.

• Assisted patients in filling out check-in and payment paperwork.

Cashier

Groovy Beast 10/2018 to 01/2021

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns.

• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

• Worked closely with shift manager to solve problems and handle customer concerns.

• Mentored new team members on POS system operation, customer service strategies and sales goals.

• Lifted up to 50 pounds at once

Cashier/Server

Courtyard by Marriott 08/2023 to 01/2024

• Collected and authorized payments of guests.

• Maintained supply levels in counter and customer areas to meet daily demands.

• Quickly and accurately count drawers at the start and end of each shift.

• Learned every menu preparation and numerous off-label drinks to meet all customer needs, maintaining 95% customer satisfaction.

ㅡ

Education

Hunter Huss High school: High school diploma 06/2018

Contact this candidate