Customer Service Representative

Shequella Banks

Experienced Customer Service

Representative

Highly organized and detail-oriented professional with a strong background in customer service, seeking to

leverage my skills in a Customer Service Representative role. Proven ability to manage administrative duties, enhance operational efficiency, and provide excellent customer service.

ad6t71@r.postjobfree.com

Work Experience

General Clerk

Exela Technologies

September 2022 - May 2024 • Forest Park

• Process a variety of records with precision and adherence to protocol for the Veterans Affairs department

• Utilize extensive computer skills to efficiently handle data management tasks in a high-velocity work environment. Medical Scheduler

Chime Solution

January 2021 - December 2022 • Morrow

• Ensured complete verification of client Medicare coverage and insurance eligibility, facilitating a more efficient billing process for claim settlements.

• Routed 100-200 daily calls to the correct departments, contributing to a significant improvement in customer retention and satisfaction.

• Improved the efficiency of patient scheduling by implementing a revised system, optimizing both doctor and departmental workflows.

• Maintained accurate and up to date client records by managing documentation within the EPIC system. Amazon Associate

Amazon Fulfillment Center

January 2020 - December 2021 • College Park

• Improved customer satisfaction through meticulous scanning and decoding of over 15,000 barcodes, ensuring accurate order processing.

• Streamlined administrative processes, enhancing efficiency and contributing to a positive customer experience. Food Services/Cashier

Delaware North

January 2017 - December 2019 • College Park

• Managed administrative and operational duties, enhancing customer service and operational efficiency to support business objectives.

• Conducted new employee training to promote understanding of customer service standards and expectations.

• Handled cash transactions and managed inventory, demonstrating multitasking skills and attention to detail. Retail Associate

World Duty

January 2017 - December 2019 • College Park

• Utilized effective sales and marketing strategies to attain a sales conversion rate exceeding 80%.

• Managed inventory controls using the POS system to optimize stock levels and fulfill customer needs efficiently.

• Delivered exceptional customer service, maintaining an average satisfaction score of 4.9 out of 5. Custodian

Georgia World Congress Center

January 2012 - December 2017 • Atlanta

• Educated team members on best practices and correct use of chemicals, ensuring adherence to safety protocols.

• Trained a cohort of new hires on organizational objectives and cultural values, emphasizing the importance of customer service and team dynamics.

Education

Columbia High School

High School Diploma

August 2005 - May 2007 • Decatur

High School Diploma

Skills

Decision Making Operational Efficiency Customer Service Time Management Patient Scheduling Sales and Marketing Facilitating Team Dynamics Multitasking Conflict Resolution Cash Management Stocking Inventory Active Listening Persuasive Speaking Safe Food Handling Shipping and Receiving

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