Customer Service Billing Specialist
Resume:
Chukita Bowman
Warner Robins, GA *****
ad6sxl@r.postjobfree.com
To obtain a position that will enable me to use my strong communication, customer service and organizational skills, educational background, and the ability to work well with people. Position that will help utilize my strong writing skills and enable me to make a positive contribution to the organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Billing Specialist
Piedmont Orthopedics - Macon, GA
January 2023 to Present
• Insurance Verification
• Completed appeals
• File and submit claims
• Correct denied and rejected claims
• Work AR's
• Understand insurance contracts and EOB's
• Work directly with insurance companies
• Review patient statements for accuracy
Medical Billing Specialist (hybrid)
Northern Radiology Associates - Watertown, NY
June 2021 to December 2022
1. Verify insurance
2. Check claims status and denials on clearing house and insurance websites 3. Make phone calls to patients to obtain correct insurance information 4. Submit appeals to insurances
5. Claim cycle and collections strategies
6. Handle A/R's and explain EOB's
7. Collects payments
8. Send patient accounts to collections
9. Arrange payment plans for patients
10. Obtain pre-authorizations for procedures
11. Review bills
Medical Billing Specialist (onsite)
Samaritan Medical Hospital - Watertown, NY
April 2019 to June 2021
1. Sending out monthly statements to patients
2. Submitting medical claims to insurance companies 3. Answer phones
4. Managing payments and residents accounts
5. Post charges/payments
6. Conduct audits
7. Meet in person with patients and families regarding charges, statements, and payments 8. Resolve denials
9. Work remits
10. Verify insurance
11. Handle appeals and A/R's
12. Explain EOB's to patients
Front Desk Receptionist
Center For Sight Eye Center - Watertown, NY
March 2015 to April 2019
• Ensure that top quality customer service is being provided
• Record fax logs, schedule medical, vision, referring and procedure appointments
• Handle sensitive and/or confidential information on a daily basis
• Answer phones with emphasis on customer service and satisfaction
• To open / close clinic
• Knowledgeable with EHR and EMR systems and several medical and vision insurances such as Medicare, Blue Cross Blue Shield, Medicaid, Fidelis, Tricare, Davis Vision, Eyemed and etc.
• Ability to collect co-pays and surgery procedure payments
• Ability to navigate several computer systems such as Integrity and Intergy while talking on the phone
• Ability to remain focused and productive each day though tasks may be repetitive Cashier
Kmart - Watertown, NY
January 2013 to March 2015
13601
I was responsible for taking money in the forms of cash, check I was responsible for taking money in the forms of cash, check, and credit/debit cards from customers in exchange for food, items or services. I was responsible for greeting customers, scanning items, provide change and process card transactions.
• The first duty of a cashier is to greet the customer and ask if he/she found everything okay.
• Issue receipts
• Count money in cash drawers at the beginning of shifts to ensure that the amounts are correct and that there is adequate change.
• Maintain clean and orderly checkout areas
• Assist with training new cashiers
• Establish or identify prices of goods and services or admissions.
• Guiding and solving queries of customers
• Respond to the customers complaints and help resolve their issues
• Bag and wrap purchased items
• Assist with stocking shelves, rotating merchandise and marking prices CNA - Certified Nursing Assistant
MicAnd - Fredericksburg, VA
January 2007 to December 2009
22401
I was responsible to perform patient care in a long term facilities. I was responsible for patient care of 87 residents. The following duties included were:
• Maintain and keep records of residents
• Assist residents in moving in and out of facility
• Use mechanical lifts during transfers
• Note any unusual changes in residents condition and report to nurse
• Verbally communicate nursing care problems and concerns to on coming shift on assigned unit
• To make sure linen, residents rooms, and utility area are clean and in order
• Perform incontinence checks on residents every two hours
• Report all unusual circumstances that may involve the safety and well being of the residents and coworkers, directly to the chain of management. (Nurse on the unit, Clinical Coordinator, Nurse Customer Service Representative/Sales Floor Associate Macy's - Fredericksburg, VA
January 2007 to December 2008
22407
I was responsible for assisting customers in store and by phone. I was a commissioned and non commissioned associate. I provided prompt courteous customer service to each customer. The following duties included were:
• Assist the Sales Floor Associates on the floor
• Assist customers with sales, purchases, and returns
• Assist customers with store credit on the sales floor and by phone
• Assist with hanging garments according to size, brand and department on displays and racks
• Count vault, gift wrap and process shipments and inventory
• To run registers and answer the phone
CNA - Certified Nursing Assistant
Lorene's Personal Care Home - Albany, GA
January 2001 to December 2007
31705
I was responsible for the patients well being. The following duties included were: To turn and position bed patients according to the turning schedules To greet patients and visitors
To perform range of motion on residents as ordered To respond to visitors and patients in a courteous manner To remove or release restraints as scheduled
To assist and encourage residents in obtaining correct goals as stated in Care Plans and Module Cards To answer phone calls
Responsible for keeping the receptionist area cleaned and organized Registering patients and updating existing patients personal and financial information To change, bathe, feed, groom nails, brushing teeth and combing hair To clean up spills on the floor in order to prevent accidents Education
Associate of Science in Medical Billing and Coding Colorado Technical University - Colorado Springs, CO 2010 to 2012
Diploma in Early Childhood Care and Education
Albany Technical College - Albany, GA
2003 to 2005
Dougherty Comprehensive High School - Albany, GA
1996 to 2000
Skills
• EMR Systems
• ICD-10
• Medical Billing
• Medical Receptionist
• EHR systems
• Medical Scheduling
• Insurance Verification
• Medical Records
• Accounts Receivable
• Medical Office Experience
• Medical Coding
• CPT Coding
• Anatomy Knowledge
• HIPAA
• ICD-9
• Medical Terminology
Certifications and Licenses
Medical Billing Certification
June 2014 to June 2026
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