Information Systems Client Service
Resume:
Safiatou Coulibaly
Baltimore, MD ***** 443-***-**** ad6swt@r.postjobfree.com
PROFESSIONAL SUMMARY
Detail-oriented Information Systems student at the University of Maryland - Baltimore County. A McNair and LSAMP Scholar able to combine a strong technical background with practical field experience. Skilled in technical troubleshooting and client service excellence. Accomplished in team collaboration and problem resolution. Eager to leverage my analytical abilities and teamwork skills to enhance operational efficiency and support organizational goals as a Graduate Assistant at UMBC EDUCATION
University of Maryland - Baltimore County, Baltimore, MD Bachelor of Science, Information Systems, Expected in 05/2024 SKILLS
● Technical Troubleshooting
● Proficient in JavaScript, Python,SQL
knowledgeable in C++
● Performance Tracking and Evaluations
● Data Analysis
● Teamwork & Collaboration
● Implemetation of Web Interfaces
● System Analysis and Design
RESEARCH EXPERIENCE
Project Bumpy Roads: The Major Switch Dilemma
University of Maryland - Baltimore County
August 2022 - August 2023
● Investigated how major-switching patterns affect graduation rates among underrepresented groups in STEM fields at a mid-sized public research university.
● Employed a mixed-methods approach, integrating both quantitative data analysis and qualitative case studies to evaluate educational outcomes.
● Utilized techniques such as Descriptive Analysis, Two-sample t-tests, Correlation Analysis, ANOVA, and Linear Regression Models to rigorously address research questions.
● Contributed to a comprehensive understanding of how educational trajectories and outcomes differ by major, particularly comparing students who switched from Computer Science to Information Systems against those who remained within their initial majors.
● Assisted in publishing findings that highlighted significant patterns in major-switching and their implications for policy and program development aimed at improving retention and success rates. INTERNSHIP EXPERIENCE
UMBC Narrative Colab: CERA - Conservation Marketing & Engagement 06/2023 to 07/2023 University of Maryland, Baltimore County, Catonsville, MD
● Collaborated in a team to enhance engagement with UMBC's Conservation and Environmental Research Areas (CERA).
● Developed promotional materials and signage that increased visitor engagement by 25% through improved educational content and visual appeal.
● Led a project team to create a comprehensive digital and physical brochure that enhanced awareness of CERA’s research significance, resulting in a 20% increase in online interactions.
● Demonstrated strong communication skills and leadership within an interdisciplinary team.
● Utilized research and technical skills to contribute to project success.
● Implemented new content management strategies for the CERA website, which improved content update efficiency by 30% and enhanced user experience. WORK HISTORY
Resident Assistant (RA) 01/2023 to Current
University Of Maryland, Baltimore County, UMBC, Catonsville, MD
● Orchestrate the development and implementation of educational and social programs that increased resident engagement by 30%.
● Utilize StarRez to efficiently manage room transfers, incident reports, and maintenance requests, enhancing operational efficiency and resident satisfaction.
● Provid counseling on academic, career, and personal matters, aiding in the holistic development of residents and improving academic success rates.
● Enforce university housing policies and mediated conflicts
● Collaborate closely with university staff to optimize housing operations and improve the quality of life for all residents.
● Actively participated in training sessions to enhance proficiency in residential life software and emergency response protocols.
SERVER 09/2022 to 07/2023
Zeffert & Gold Catering, Baltimore, MD
● Cultivated strong customer relationships and provided exceptional service.
● Managed orders and ensured accuracy through a POS system.
● Explained menu items and accommodated food allergy concerns.
● Maintained a clean and organized dining area.
ORIENTATION PEER AMBASSADOR 06/2022 to 12/2022
University Of Maryland, Baltimore County, UMBC, Catonsville, MD
● Cultivated personal relationships with new students, significantly enhancing their initial campus experience and aiding in their transition.
● Provided detailed information and guided tours to prospective students and parents, increasing their familiarity and comfort with the campus environment.
● Facilitated ice breakers and engagement activities that improved orientation session interactivity and participation rates among attendees.
MINI-MANAGER 06/2016 to 08/2022
Sofi Hair Braiding, Baltimore, MD
● Orchestrated salon operations, including staff management and customer service.
● Minimized costs through strategic sourcing of braiding hair.
● Handled customer inquiries and transactions efficiently.
● Trained and onboarded new employees.
AFFILIATIONS
● McNair Scholar
● LSAMP Scholar
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