Customer Service Management

CR Carly Rembowski

Van Buren Twp, MI ***** 734-***-****

**************@*****.***

PROFESSIONAL

SUMMARY

Accomplished Manager with a proven track record at L George's Coney Island, enhancing operational efficiency and customer satisfaction. Expert in staff training and development, and adept at conflict resolution, I significantly improved safety procedures and marketing strategies. Skilled in time management and team leadership, I excel in fostering customer loyalty and promoting business growth. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated serviceIndustry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer satisfaction expertise, including competitive offerings, pricing and market positioning. Customer-focused professional with successful 25+year career in customer service management sector. Dynamic successful applying professional and courteous service in busy business environment. Proactive and meticulous management with over 25 years of experience in customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS Time Management

Team Leadership

Staff Training and Development

Customer Relationship

Management (CRM)

Schedule Preparation

Business Planning

Teamwork and Collaboration

Customer Service

Decision-Making

Managing Operations and

Efficiency

Staff Training

Scheduling and Coordinating

Professional and Courteous

Negotiation and Conflict

Resolution

Good Judgment

Schedule Management

Shift Scheduling

Hiring and Training Schedule oversight

Preventive Maintenance

WORK HISTORY MANAGER 05/2022 to CURRENT

Cristy's Hamburgers Ypsilanti, MI

Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Improved safety procedures to create safe working conditions for workers. Improved marketing to attract new customers and promote business. Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

MANAGER/WAITRESS 04/2006 to 05/2022

L George's Coney Island Westland, MI

Accomplished multiple tasks within established timeframes. Maximized performance by monitoring daily activities and mentoring team members.

Onboarded new employees with training and new hire documentation. Improved safety procedures to create safe working conditions for workers. Improved marketing to attract new customers and promote business. Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. Defined clear targets and objectives and communicated to other team members.

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Remained calm and poised when dealing with difficult customers or during busy shifts.

Used cash registers and credit card machines to cash out customers. Greeted new customers, discussed specials, and took drink orders. Kept server areas clean and stocked to increase efficiency while working tables.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

EDUCATION Associate Degree In General Studies Psychology Schoolcraft College, Livonia, MI

Awarded Academic achievement

Dean's List multiple semesters

Scholarship Recipient multiple scholarships

3.75 GPA

Extracurricular Activities: Student activities, teacher assistant Phi Theta Kappa Member

None

Wayne Memorial High School, Wayne, MI

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