Customer Experience Fulfillment Associate

JoAnn Shandrick

Orlando, FL ***** 570-***-**** ad6sw3@r.postjobfree.com

Customer-centric professional with 15+ years of experience in progressing through a series of challenging roles and time-sensitive environments by utilizing exceptional judgment, decision-making, analytical, problem-solving, and multitasking skills. Expert in providing outstanding skin care services, including facials, hair removal, massages, and makeup application to build a loyal clientele and maximize repeat/referral business. Skilled in fostering rewarding relationships with customers through sharing of comprehensive product knowledge as well as warm and personable demeanor. Capable of collaborating with peers and various teams to assure a positive and relaxing environment. Professional Experience

Amazon Orlando, FL

Fulfillment Associate September 2014 to Present

● Manage and execute order requests accurately, including location, packing, and shipping of the merchandise while assuring overall exceptional customer experience to enhance repeat/referral business

● Achieve individual and team goals for “Ship from Store” and “Store to Store” productivity while complying with fulfillment standards and procedures to avoid violations and sure consistency

● Ensure adherence to Fulfillment Area standards, resulting in an organized, neat, and clean facility

● Fold merchandise, remove sensor tags, as well as pack and ship orders according to company policy while ensuring accuracy, efficiency, and diligence in fulfillment of duties

● Move inventory throughout the work space by using various machinery and equipment Robert Stevens Face and Body Sugarloaf, PA

Licensed Esthetician June 2004 to September 2014

● Removed hair from facial and body areas by using various wax treatments as per customers’ requirements and preferences

● Minimized the risk of infection to clients by maintaining clean work areas and using properly sterilized instruments and equipment

● Performed makeovers and applied makeup for special events after identifying and discussing needs with over a 100 clients

● Answered calls and responded to client questions by sharing comprehensive information, leading to increased trust and confidence while leveraging superior presentation, communication, and interpersonal skills

● Recommended spa offerings to clientele, including but not limited to, body treatments, synergy body cellulite therapy, weight loss therapy, and oxygen facials, increasing product and service sales

● Encouraged relaxation with soothing music, aromatherapy, and heat to ensure memorable and rich customer experience

● Delivered expert and well-rounded microdermabrasion, chemical peels, and LED light therapy services to over a 100 clients in fast-paced and high volume work environment

● Scheduled, canceled, and adjusted client appointments as per convenience and availability to maximize satisfaction and retention

● Customized facial and body treatments to organize truly personalized sessions and achieve desired results as per expectations

● Fostered company brand by devising and executing marketing strategies to drive sales and revenue generation as well as participating in local television show organized and conducted by company Core Competencies

Skin Evaluation, Treatment Services, Customer Service & Education, Facials and Microdermabrasion, Waxing & Chemical Peels, Blackhead Extraction & Massages, Supply Management, Product Recommendation, Client Satisfaction & Retention

Education/Certifications

Certificate of Completion in Esthetics Program, The Academy of Hair Design, Hazleton, Pennsylvania Pennsylvania State Estheticians License

Florida State Estheticians License

Member, Esthetics Association of Florida (with continuing education) Volunteer Experience

Local Chapter of the American Cancer Society Volunteer

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